We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Open today: 09:30 - 19:00
Save
Share
Review Highlights
Great service

Highly recommend to hire bikes from here and enjoy the surrounding area. Great value and very... read more

Reviewed 1 week ago
BurgessJ
via mobile
Great experience, super friendly staff

The tourist center in Lucca is really what such a place should be - friendly people that help you a... read more

Reviewed 2 weeks ago
Hristo P
Read all 331 reviews
488
All photos (488)
Full view
Certificate of Excellence
Traveller Overview
  • Excellent80%
  • Very good17%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
About
Rent bike, left luggage, souvenir, noleggio biciclette, deposito bagagli siamo chiusi per ferie dal 11/12/2017 al 26/12/2017
Open Now
Hours Today: 09:30 - 19:00
See all hours
Contact
Piazzale Bettino Ricasoli 203, 55100, Lucca, Italy
Website
+39 338 821 3952
Reviews (331)
Filter reviews
208 results
Traveller rating
164
38
3
3
0
Traveller type
Time of year
LanguageEnglish
More languages
164
38
3
3
0
Show reviews that mention
All reviewstrain stationluggage storageleft luggage servicerented bikesconvenient placeper hourold cityhighlight of our tripgelatohiretownhandlebarwallscyclingtandemmountedramparts
FilterEnglish
Updating list...
1 - 10 of 208 reviews
Reviewed 1 week ago via mobile

Highly recommend to hire bikes from here and enjoy the surrounding area. Great value and very friendly helpful staff. Have been before and will definitely use again!

Thank BurgessJ
Reviewed 2 weeks ago

The tourist center in Lucca is really what such a place should be - friendly people that help you a lot and answer all your questions. Me an my wife had a flight a bit late from Pisa so we were wondering about the best...More

1  Thank Hristo P
Reviewed 3 weeks ago

We only had one day and night in Lucca so being able to leave our bags at the Tourist Center was a huge help. Right near the train station, very helpful and quick service.

Review collected in partnership with Hilton Garden Inn
Thank Kevin W
Touristcenter L, Responsabile relazioni pubbliche at Tourist Center Lucca, responded to this reviewResponded 2 weeks ago

Thank you for your good review , hope to see you again! Regards Jonathan

Reviewed 4 weeks ago via mobile

We left our suitcases here for the day and also rented bicycles for an hour. The bikes worked well and were a good price. Suitcases are well looked after and I had no worries about leaving them. Staff were very friendly and helpful and spoke...More

Thank katharinereynolds87
Touristcenter L, Responsabile relazioni pubbliche at Tourist Center Lucca, responded to this reviewResponded 2 weeks ago

Good morning!! Thanks for your amazing review ! We are happy that you were satisfied with our services, hope to see you again Best regards Jonathan

Reviewed 5 April 2018

The tourist centre is located just over the road from the train station. The staff were extremely helpful. We hired the Surrey...didn’t get very far with it as we were involved in an incident and we had to contact the manager of the centre -...More

1  Thank yetu23
Reviewed 17 January 2018

Had such an enjoyable time in LUCCA!! Rode our bikes around the Ramparts, our whole family of 6 enjoyed it, even the teenagers! Wish we had more time in the village, it was so quaint and unique.

Thank 6cruisers
Reviewed 18 December 2017

The tourist center is conveniently located at the train station and was very easy & effortless to rent a bike. All I had to provide was my American drivers license and off we went! It was very affordable and is THE best way to tour...More

Thank amorter
Reviewed 4 November 2017

Lucca was not what I had expected, old narrow cobblestone streets, nice little restaurants with excellent local flavors. but unfortunately the only thing I would remember about Lucca is the driving violation Ticket I received in the mail few month later for driving in an...More

Thank lightreflections
Reviewed 28 October 2017

We came upon this tourist centre at the end of our day in Lucca. If only we had turned left instead of right! Toilets info and bike hire. All we would have needed. Cycling would have been good for the walls instead of walking. We...More

Thank maizedaisy
Reviewed 18 September 2017 via mobile

I was extremely,y disappointed with the service in the centre. The young man behind the counter offered no help when enquiring what we could do in Lucca. He just shrugged his shoulders and carried on the computer.More

Thank Susan G
Touristcenter L, Responsabile reception at Tourist Center Lucca, responded to this reviewResponded 19 September 2017

Good morning Mrs. Susan. I am sorry that you're unsatified with our service , First off i wanted to tell you that we are not the tourist information , so if you need information you have to go there. Anyway I don't remember who you...More

View more reviews
Questions & Answers
Ask a question
Alexander12347
22 February 2018|
Answer
Response from lightreflections | Reviewed this property |
I actually did not take the guided tour, I used TA top 10 recommended things to do and see and did my own research about each. Then at my leisure using google maps with walking directions, I just walked through all of them... More
1
Vote
travelexpert_abc
5 October 2017|
AnswerShow all 3 answers
Response from Touristcenter L | Property representative |
Good morning, I hope so. Regards Jonathan
0
Votes
Google Translation