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Tuscany Ride a Bike

Lucca, Italy
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About Tuscany Ride a Bike
The experience accumulated over ten years of activity allowsus to offer models suited to every need: from a simple ride in a historical town center closed to traffic to the challenging excursion on the road or off-road. We can also offer many services like: luggage handling, transfers, home delivery, guide and mechanical assistance. And more
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Tours and Tickets by Tuscany Ride a Bike
135Reviews18Q&A
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rubensmau@gmail.com wrote a review Nov 2019
Tokyo, Japan10 contributions8 helpful votes
I have rented 3 bikes for one week from Tuscany Ride a Bike for riding along the Via Francigena. This is not the first time that I| rented bikes in Tuscany. I have rented bikes before in Pienza and Siena. However Tuscany Ride a Bike deceived me. The bike conditions were only regular and their support was terrible. From the moment that I transferred the money ( full amount ,3 months in advance) it was very difficult to get answers from them – by phone or e-mail. In the middle of the ride, my rear brake got stuck during a 1000m climb. Only putting a lot of effort I succeeded to finish it, much later than I had planned. Fortunately, I was lucky to find a bike shop still open that solved the problem for 45 euros. I concede that I did not contact Tuscany Ride a Bike at the moment, but it was so late in the day that if I did not solve the problem right away I would miss the following day to repair the bike and would not be able to continue my trip. So I agreed to pay for the repair – hoping to be reimbursed . After returning the bikes, I sent many many emails and made several phone calls to explain the problem and asking for the reimbursement – but no response ! Finally, after 3 weeks I got an answer simply saying that repairs must be authorized by them first. I then checked again my emails and did not found any contract or email stating this condition :-( My conclusion is that this company is not trustable. Therefore, I strongly recommend not renting any bikes or services from a company, that is not worried with the quality of their service. Rubens Mau Sao Paulo, Brazil
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Date of experience: October 2019
3 Helpful votes
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VanBourgois wrote a review Sep 2019
Las Vegas, Nevada6 contributions
We called them at the last minute and they were very helpful. We rented 4 bikes for 3 hours riding in Lucca. It was fun, informative and very helpful with maps they provided us. Would recommended, however just watch out for a lot of people walking around especially in the center, shops etc. Although it would be nice to have a longer locks for the bikes as there are not many places to lock you bikes without longer locks... so just do your best.
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Date of experience: September 2019
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Blake wrote a review Aug 2019
Minnesota3 contributions5 helpful votes
We thoroughly enjoyed this excursion during our last day in the Tuscany region. I cannot recommend it enough. I would specifically like to compliment our assigned guide, Marco - he was a pleasure to spend 4.5 hours with and is an asset to this company. The ride was a bit challenging, but only due to the high temperature & humidity. Our guide ensured we took ample breaks for both pictures and drinking water. He was also kind enough to transport some wine back from the vineyard for us! Overall, a wonderful time through beautiful scenery and a nice bike ride to be sure.
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Date of experience: August 2019
2 Helpful votes
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Response from Andrea G, Front Office Manager at Tuscany Ride a Bike
Responded 20 Aug 2019
Thank you very much Blake! I hope to meet you again for a new adventure!
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David Derbyshire wrote a review Aug 2019
Nailsea, United Kingdom25 contributions11 helpful votes
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I rented a road bike with Tuscany Ride a Bike for the first week of my vacation, and arranged for the bike to be delivered to the holiday villa. When we arrived at the villa the bike was already there and it seemed like a brand new one, in great condition! From the start through to the final collection team (Paolo and Andrea) were very helpful. The bike was a good fit, and a lot of fun to ride. The roads around Donoratico, where we were based are fantastic. Grazie mille Paolo e Andrea! Arrivederci! 😊🚲👍
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Date of experience: July 2019
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WalkaboutTom wrote a review Jul 2019
5 contributions
I booked a fairly last-minute trip (Classic Tuscany) with Tuscany Ride a Bike and they were fantastic. There were a few special circumstances to work around, and they were very accommodating. The hotels were wonderful and in great locations. The route was well chosen and the bike and equipment worked flawlessly. I would highly recommend them.
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Date of experience: July 2019
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Response from Andrea G, Responsabile reception at Tuscany Ride a Bike
Responded 23 Jul 2019
Ciao Tom, thank you very much for your beautiful review. I hope to see you again in Tuscany. Andrea
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