Toop Vespa

Toop Vespa, Cortona: Address, Phone Number, Toop Vespa Reviews: 4/5


4.0
16 reviews
Excellent
12
Very good
0
Average
0
Poor
1
Terrible
3

Lila
Belgium2 contributions
Poor
Sep 2021
We rented 6 vespa. One was delivered not functionning, so a member of the group had to sacrify his day to stay stuck at the place.
After asking for a commercial gesture to apologies for this, the answer was that they had "react" within the two hours so we were not eligible for a refund. In other word, the person who had to sacrify himself for the tour we had organise has to pay for a full day rental. It is unnaceptable.
Clearly because it is oriented to tourist so they do not care. this leaves a very bitter taste of that italian company
Written 28 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Larissa H
6 contributions
Seamless delivery, fun time
Sep 2018
We had several vespas dropped off at our villa and the whole experience was super easy. Our family had a blast driving them around the countryside!
Written 19 August 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Matt T
Seneca, SC3 contributions
Horrible customer service
Jun 2019 • Friends
Address on correspondence does not match location. Rented 6 vespas and lost 90 minutes finding the right location, because they are a catering business primarily. One Vespa died and we waited 2 hours for help and then they charged us for damages that were not our fault. Spoke English until I tried to argue about the charge and then pretended not to understand English. Strongly recommend avoiding them, too many others available to put up with this poor customer service.
Written 27 June 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nik C
1 contribution
Faulty Vespa, terrible customer service, no refund
Jun 2019 • Friends
I would NOT recommend renting from this company.

We rented two Vespas for two days (200 euros, 100 euros each). One of them broke down at the mid-point with what was very likely a dead battery, and therefore could not be started again after gassing up. We arranged to leave it at the gas station where it died and return on one vespa with the keys so that the company could retrieve the vespa on their own time (they told us they couldn't pick us up for several hours, despite being less than one hour away from their office, so we just got on our remaining vespa and drove back). Once we returned, we asked for a refund for half of the cost, given that we returned a day early and one of the Vespa's was faulty. After a lengthy and heated conversation -- in which we were blamed for almost everything, including a contract that had been written incorrectly -- we were offered 25 euros refund.

This is from what is clearly a very large and profitable company. The 'management' refused to do anything to make up for the fact that their Vespa was faulty -- causing quite a scare on the road -- and that we had thus had to change our plans and return early. We left incredibly disappointed and frustrated in this experience, and would not recommend people use their services.
Written 15 June 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

softail123
Clark, New Jersey416 contributions
Classic way to see Tuscany!
May 2018 • Friends
I rented a Vespa for 5 days and loved it. They delivered the Vespa right to our villa and picked it up. Great way to see Tuscany. We were close to Cortona which is very difficult to park f you have a car but there is scooter parking right outside the main gate. It made it very convenient for quick trips into town. One word of caution, these are not toys, I would not suggest renting a scooter unless you at least have some experience riding a motorcycle. The small tires make them a bit unstable, especially riding two up.
Written 1 August 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Brian F
Washington DC, DC4 contributions
Never delivered Vespa to Hotel
Sep 2017 • Couples
We booked a vespa over a month in advance and arranged delivery to our hotel. They took scans of my driver's license and credit card. We planned to get the vespa in the morning and have a day motoring through the countryside. They never delivered the vespa. They did not call or e-mail me before or after the missed delivery. That said, they did not charge me either.

If you do decide to book with Toop Vespa, I recommend reminding them of your reservation about a week before.
Written 13 January 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

JenBow0000
Adelaide, Australia96 contributions
Excellent. Day
May 2017 • Couples
They were helpful, easy to deal with, great service. Had a fabulous day. A must thing to do, even at our age (56) If you obey the rules of the road and show courtesy to locals (as we are visitors on their roads) there is no problem. Stay off the highways and you will have an AWESOME day.
Written 30 May 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kellee M
Pittsboro5 contributions
Vespa Rental
Sep 2016
Had a great time zipping around Lake Trasimeno and the Cortona area on this little machine. It was a little tough to find their location (it is actually in a building in an industrial area with their other business - a catering company), but once we did, it was easy. Had a great time.
Written 15 September 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

SueD20162016
Rockville Centre, NY6 contributions
Great vespa's rental!
Aug 2016 • Family
We recently visited Cortona and was very excited to rent vespa's to ride around in since a car would have been difficult to go through the streets. We rented 2 vespa's and 1 ape which were the highlight of our trip in Cortona. We traveled with kids and they got to join in the fun. They were very accommodating and even drove us back to our villa when we returned the rentals. Would highly recommend this company.
Written 13 August 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

KerrynMeijer
3 contributions
Vespa Rental
Apr 2016 • Couples
Vespas and helmets are in perfect condition and the people are very helpful. At first it is confusing because you arrive at a corporate looking building but just pop your head inside and ask for the vespa rental. I would call to book in advance during busy seasons.
Written 14 April 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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