Caremar Sorrento

Caremar Sorrento: Address, Phone Number, Caremar Sorrento Reviews: 2.5/5

Caremar Sorrento
2.5

2.5
131 reviews
Excellent
14
Very good
23
Average
24
Poor
12
Terrible
58

MarekLontour
Bradford, UK1,462 contributions
Lots of bad reviews but....
Oct 2020 • Couples
Yes lots of bad reviews but we arrived at the ticket office 20 mins before departure, joined the queue , purchase tickets , brisk walk to ferry and off we went , no issues at all, return was the same.
The trick is not to buy tickets for a sailing that is leaving within few short minutes ....
Written 10 October 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

victor n
Javea, Spain36 contributions
They don’t get my back my ticket money
Jul 2020
I make a complaint almos 2 weeks ago number complain 202007155Q794W12 and they don’t respond me. Please answer me.
I went to capri from sorrento on 8th July with 2 people ticket and one car ticket and were impossible yo get the car so the woman in the ticket office told us to buy anothers tickets only for persons and by internet refund the money than is possible until 60 day before the ticket day and in your web page is not possible to do it before the day trip.
Best Regards and please respond me
Víctor
Written 27 July 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jonathan B
30 contributions
confusing but did the job
Jun 2020
The usage of the ferry was a bit confusing. I was told a gate number but nowhere there was a gate. I bought the ticket at 7.12 and he gave me a ticket for a ferry at 7.15 (without saying anything about "to hurry up"). I had to run and I could catch the ferry (which seemed not even related to the same company on the ticket) just barely.

What can I say, it's all very confusing with no clear indications where to take the boat and this kind of things happen, but it's in any case the cheapest way to get to Capri from Sorrento. Just arrive on time, make sure of the timing of the ticket upon ordering (to have at least 5 minutes margin) and check out any big ferry because it could be yours.

Based on this and given the virus situation I would also advise NOT to buy the tickets in advance as there seemed to be some additional boats available which were not on the website and anyway in this period of the year boats were not full
Written 28 June 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

TawnyaRP
San Diego, CA91 contributions
Ripped Off
Feb 2020 • Couples
I do not recommend this company!!
Do not buy tickets for this ferry company from the ticket office at the marina in sorrento. The positano/amalfi window sells tickets for this ferry and we had the worst experience ever!!
The girl sold all 4 of us round trip tickets to Capri for the 9:25 ferry at 9:23 (see pic) and told me we could make it! Gate 1. We all ran and we were not even half way down the dock when the boat left. So we went back to the window and she had closed it and boarded it up bit there was a hole in the board and i could see her so i knocked on the window and she asked what i needed. I told her she sold us tickets for a ferry we could not catch and i wanted a refund. 28.80 € per couple!!! She said no it was impossible to give a refund and she would not even take down the board and speak with me face to face. So we had to go purchase another ticket to get us to Capri!!! We then checked at the ticket office in capri and they said they couldnt give us a refund we had to go back to sorrento to get it. So we qent back that evening at 7:15pm and the same girl was in the office and all 4 of us asked for our money back!!! She would not give it and would Not give us her name. I did take a picture of her which i will send to the company so they know who is ripping off customers. They also say their point of sale machine is down so you can only use cash. Maybe another reason she wouldn’t give us back our money!
So beware !!!! It really ruined our vacation!!!
Written 16 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Gianna C
California3 contributions
Do not use this company
Feb 2020 • Couples
Warning do not buy tickets for this ferry company from the ticket office at the marina in sorrento. The positano/amalfi window sells tickets for this ferry and we had the worst experience ever!!
The girl sold all 4 of us round trip tickets to Capri for the 9:25 ferry at 9:23 and told me we could make it! Gate 1. We all ran and we were not even half way down the dock when the boat left. So we went back to the window and she had closed it and boarded it up bit there was a hole in the board and i could see her so i knocked on the window and she asked what i needed. I told her she sold us tickets for a ferry we could not catch and i wanted a refund. 28.80 € per couple!!! She said no it was impossible to give a refund and she would not even take down the board and speak with me face to face. So we had to go purchase another ticket to get us to Capri!!! We then checked at the ticket office in capri and they said they couldnt give us a refund we had to go back to sorrento to get it. So we qent back that evening at 7:15pm and the same girl was in the office and all 4 of us asked for our money back!!! She would not give it and would Not give us her name. I did take a picture of her which i will send to the company so they know who is ripping off customers.
So beware !!!! It really ruined our vacation!!!
Written 16 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

John M
Monmouth, UK421 contributions
Fast ferry from Sorrento to Capri, but too few sailings
Oct 2019
Tuesday 8th October 2019. We made a mistake and booked a return ticket from Sorrento to Capri (93.90 euros return for 3 adults) before realising that there were so few sailings. We got a smaller boat back operated by Gescab who have many more sailings. Journey out on a big ship was fast, but safety isn't top of their agenda as we realised when on the ramp boarding and a swell flipped the ramp into the air with us rushing to get onto the ship and not get thrown off! The return with Gescab was on a smaller and slightly slower boat, but (thankfully) less of the "excitement" of the journey out.
Written 18 October 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

fisupeksu
Leppajarvi, Finland344 contributions
Basic ferry
Oct 2019 • Couples
If 40 don't want to hop on the waves they have the big boat. No chance to look at views but quick way to reach Capri.
Written 4 October 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

StephenCross
Dublin, Ireland15,974 contributions
Be careful with these reviews ....Caremar!
Sep 2019 • Couples
Each one of the operators is different even though they may operate on the same routes. Different boats / prices and terms and conditions. This one operates out of the left hand side of the semi-circle group of operators in the port.
Written 20 September 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ovidiana C
Romania698 contributions
Admire the sorrento coast!!
Aug 2019 • Solo
I took the ferry from sorrento to positano, even i had the option to go by car to positano i choose vaporetto.
In the afternoon, after 18 o clock, believe me it was a dream. Nice warm wind, beatiful views , is nice, so good feelings.
Honest, it was so good for my brain to be alone, i admire all the splendid coast along to positano and when we reached positano port... it was a heaven feeling!!
Perfect views, and all people started to make pictures on that superbly stunning positano night view!!! By boat from sorrento to positano, in the afternoon when is not so hot and not crawdy!!! Last hour is the best choice!! Please go.... is a perfect , zen hour!!! All the best for our hearts!!!
Written 17 August 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Morgane R
59 contributions
Naples-Capri and back no problem
Jul 2019 • Couples
It’s a bit annoying that you have to « check-in » at the ticket point no later than 60mn before departure when you have pre-booked online (we just waited around very early morning and would have rather been in bed) but trip to and from Capri went well overall!
Written 19 July 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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