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El Corte Ingles

El Corte Ingles

El Corte Ingles
2
10:00 - 22:00
Monday
10:00 - 22:00
Tuesday
10:00 - 22:00
Wednesday
10:00 - 22:00
Thursday
10:00 - 22:00
Friday
10:00 - 22:00
Saturday
10:00 - 22:00
Sunday
11:00 - 21:00
About
As Europe's largest and Spain's only department store chain, El Corte Ingles offers a complete shopping experience. Look for top clothing brands, electronics, movie theaters, restaurants, and more.
Duration: More than 3 hours
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The area
Address
Neighbourhood: Universidad
How to get there
  • Argüelles • 1 min walk
  • Ventura Rodríguez • 6 min walk
Reach out directly

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

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2.0
2.0 of 5 bubbles1,385 reviews
Excellent
192
Very good
165
Average
55
Poor
29
Terrible
946

These reviews have been automatically translated from their original language.
This service may contain translations provided by Google. Google disclaims all warranties, express or implied, with respect to translations, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and freedom from forgery.

Maria Del Mar
2 contributions
1.0 of 5 bubbles
Nov 2023 • Family
Last November 27 (cyber monday) I bought a computer online for €369 at El Corte Inglés, on January 14 (20 days later) they sent me an email telling me that they canceled the order, I contact them via chat and they tell me that they have canceled it because there is no stock (it is not my problem after 20 days) I file a complaint, when I finish speaking what is my surprise that I get on the computer and they even have stock to pick up on the same day in I call ALL the centers in Seville and they tell me that they don't know why they told me that, I file ANOTHER claim. After two days without having a response, I physically go to the Corte Inglés and the only solution they give me is to put in a complaint form or buy it at the price it is today (€100 more expensive), I take the form home to fill it out, the next day they called me from Corte Inglés online (because I had 2 open complaints) and they told me that they did not give it to me at the price I bought it because they were only certain units and they have already sold them, I AM DEAD. So because they felt like it, they left me without a computer. I have already submitted the complaint form to these SCORES and of course I do not plan to buy more there.
Google
Written 25 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

spencer
2 contributions
1.0 of 5 bubbles
Sept 2023 • Solo
I am a foreigner and I have been in Spain for about 20 years. I remember that when I arrived here, the customer service at El Corte Inglés was exceptional; The employees went out of their way to help you with everything. However, we move forward to the year 2023 and how things have changed. Last month I made an online purchase with a guarantee that it would be delivered by a specific date. I received what I bought ALMOST A MONTH LATE. When contacting customer service, they basically told me "garlic and water"; They didn't care and they certainly weren't going to do anything about it. While waiting for delivery, I did not receive any notification (calls, emails, etc.) from them. The truth is that their customer service has gone from being one of the best to being one of the worst in just a few years, and it is no longer worth buying in their physical or online stores. If you have a problem with something they sell, you can handle it on your own. I see the fall of this empire in a few years because they have betrayed the values that made them so popular years ago. My recommendation: avoid at all costs. Buy what you need at smaller, local stores if possible, or, if you shop online, consider using Amazon.
Google
Written 25 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

superjolga
Coslada, Spain18 contributions
1.0 of 5 bubbles
Sept 2024 • Solo
Impossible to give a Lower Rating, I have never felt so battered.
I placed an order in November 2023 for Christmas presents of which one never arrived. It took me until March to get my refund, all previous countless claims, refusal of payment in bank, etc etc etc etc because NO ONE at ECI solved anything and from the beginning threatened me with legal action for not wanting to pay for a product that I had not received.
In addition, I was not paid for another product of the order that was NOT (55.95 instead of the 59.95 € that they had to return). Well, here comes the terrifying thing: they are claiming that €4 in payment as if I owe it, even though it is ECI who owes it to me. Today and despite repeatedly explaining that they cannot claim an amount they owe me, they have told me from their collection company (LEXER) that if I do not regularize the payment they will go ahead through the legal route.
For my part, I will visit Consumo de la Comunidad de Madrid to review the status of my latest claim on this issue. I have never felt such a disproportionate abuse of power or felt so helpless as a consumer.
Automatically translated
Written 13 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ABELEDOS
Madrid, Spain6,789 contributions
1.0 of 5 bubbles
Mar 2024 • Couples
It is embarrassing that to fix a €10 theme, we have been since April 5 and nothing. As far as I know, they've opened 9582766, 9905545, 9905652, 10248082.
This is an incident that is caused with a Gift Card, with a money that I had at my disposal for 10 €, that I have not spent and that has disappeared and we have taken a month and a half to fix this.
I disappeared after trying to use it on a Reservation, which was ultimately not made and payment was not finalized.
Reservation was being made with ECI Trips, and I have been referred to ECI Trips, to the office where I managed the Reservation, but ultimately nobody does anything.
I have already told them that if they do not find who has to fix it, someone make the decision to pay me the 10 € and issue settled. We're all wasting more time than it's worth.
Automatically translated
Written 12 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nidadri
Seville, Spain18 contributions
1.0 of 5 bubbles
Nov 2023 • Solo
Deplorable El Corte Inglés. The worst after-sales service. They do not answer the phone 900 373 900 and although they say they will return the call, they do not. They don't answer emails either. When after many attempts you manage to speak, they tell you that the claim is “in process.” I bought a Marc Jacobs bag for €250 that after a month and a half instead of black it was ORANGE BROWN, and with all the edges whitish. Three months later they continue saying that it is “in process”, violating the product warranty. They just want to bore me and make me give up.
Google
Written 24 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alfonso U
1 contribution
1.0 of 5 bubbles
Jul 2024 • Solo
Buy a shirt through the website of El corte ingles, they were wrong in the color and request the change. They offer me the possibility to pick up the wrong item and bring me the right one and I accept. After waiting a week for that change no delivery is made. I fly to call and they tell me that there is no stock and they do not know when they can have the item. I request a refund of the amount. The item is refunded but not the amount. After numerous calls and emails, since the 23rd of July I am waiting for response and the solution is always the same, they give me an incident number and wait. Unfortunate service and a waste of time.
Automatically translated
Written 3 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mari R
4 contributions
1.0 of 5 bubbles
Jan 2024 • Solo
Decided, I'm not going anymore and even less online. Much higher prices than the competition, online sales you buy something they tell you, as in my case on January 20th and it changes saying delivery on February 6th. They do not give you the option to return the sale since I am not interested, they keep your money until when they receive it, of course, it is returned. Another purchase they offer me an inferior product for the same price since they have sold you something out of stock and they are not going to replenish it.
As I say, terrible establishment.
If they know how to count, they should have one less client.
Google
Written 21 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

FERNANDO B
Madrid, Spain1 contribution
1.0 of 5 bubbles
Aug 2023 • Solo
The after-sales service on the El Corte Inglés website is shameful. We all know that products in El Corte are more expensive than anywhere else, but sometimes it can compensate for the after-sales service. If this service through “consultations” on the web is not attended to, what is the point of paying more?
Google
Written 1 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Pilar B
World6 contributions
1.0 of 5 bubbles
Jul 2023 • Solo
I bought a dress from the "good" brand Simorra on sale. I bought a dress that was originally worth 198 euros at a 67% discount. I thought it was a good purchase because the dress is very pretty, and to this day their clothes have turned out very well.
But the terrible shipping, it arrived in a mess. I complained to the English Court and since July I have been still waiting.
I will recommend the "simple" brand UNIQLO to teach you how to pack successfully. The linen dresses on sale for 12.90 are perfect to wear without having to waste time or money ironing to wear them for the first time.
It has been disappointing, because I have always had a lot of confidence in this business and especially with its customer service. Unfortunately not this time.

Google
Written 21 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alfonso C
2 contributions
1.0 of 5 bubbles
Jan 2024 • Solo
I bought a €100 backpack that has never arrived. Instead I received a lighter gas bottle.
I have been requesting that they send me what I bought for a month and they tell me that they have already delivered the shipment.
More pissed off than a monkey, after twenty calls and being told three times that they were starting the procedures and not having a response to my request, I went to the center of Murcia capital and they told me that I have to send a photo of the product received in order to… .
It is outrageous and intolerable. I hope that many people see this opinion and do not buy anything online at El Corte Inglés
Google
Written 21 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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EL CORTE INGLES: All You MUST Know Before You Go (2024)

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