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Madrid Tourism Centre

Review Highlights
Beautiful building

We wandered past this beautiful building while on our way to the Prado museum, definitely worth a... read more

Reviewed 17 June 2017
via mobile
Helpful Staff; Beautiful Building

I found this tourist information centre on Plaza Mayor to be the perfect place to pick up... read more

Reviewed 29 August 2016
Tucson, Arizona
Read all 31 reviews
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Traveller Overview
  • Excellent57%
  • Very good25%
  • Average6%
  • Poor9%
  • Terrible3%
26 Jul 2018
“Extremely pleasant experience ”
6 Aug 2017
“Helpful staff but not that accurate”
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Plaza Mayor 27, 28012 Madrid, Spain
+34 915 88 29 06
Reviews (31)
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1 - 10 of 18 reviews
Reviewed 27 July 2018 via mobile

We were pleasantly surprised by the wonderful experience we had. The lady who helped us, Sara Jimeno was extremely helpful, pleasant and cultured. She gave us great tips on where to go at different times of the day and basically set a two day itinerary...More

Thank Yasminmmk
Reviewed 6 August 2017 via mobile

We used this twice and on both occasions the assistant was extremely helpful and tried to 'sell' different tourist attractions about which we had not sought information. This could have been helpful to those who did not know what they wanted to do but for...More

1  Thank Alan T
Reviewed 17 June 2017 via mobile

We wandered past this beautiful building while on our way to the Prado museum, definitely worth a stop and photo opportunity.

Thank Sarahc011
Reviewed 29 November 2016

Generally, we found the staff at the counter friendly and helpful especially when we wanted to go to the Valley of the Fallen on public transport without realising what a long and steep walk we would have from the site entrance. However we were rather...More

1  Thank Ann8789
Reviewed 29 August 2016

I found this tourist information centre on Plaza Mayor to be the perfect place to pick up information about Madrid and to get many of my questions answered. I talked with a pleasant young man, who spoke perfect English. He made suggestions on places to...More

1  Thank Rumples
Reviewed 22 January 2016

We didn't find the office very helpful. There were not many things to pick up and take with you, however it was in a makeshift office, so perhaps it wasn't normal service.

Thank Sonya C
Reviewed 17 January 2014

Went on English -speaking tour at 4pm on Saturday, January 11th. It was a magnificent tour and only cost 5.90 ! Unbelievable value for 90minutes of fascinating history. Get tickets at the tourism info office in Plaza Mayor. Tour guide was very friendly and knowledgeable.i...More

3  Thank John T
Reviewed 19 December 2013

Our tour guide was knowledgeable and had an interesting, easy-going way of sharing informations about all the places, buildings we saw on our walking tour. He knew his history and I was fascinated to see the places as he shared their stories. The headphones made...More

1  Thank KLsWanderlust
Reviewed 28 November 2013

We took the Essential Madrid Tours I and II on the same day - tiring but more than worth the money and time -- we were well-oriented to the city and learned wonderful historical information that made our visit more meaningful. Way too hard to...More

1  Thank Lucy M
Reviewed 3 November 2013

I did the 3 "imprescindible" tours of Madrid during 3 days. The price is reasonable and you get a discount if you do the 3 tours. I had 3 different tour guides and most of them were interesting and knowledgeable. Also, they give you earphone...More

Thank Matty510
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Expansive plazas, local and foreign crowds, street
performers, colorful lights, window shopping,
restaurant signs promising the best paella, ham, and
churros con chocolate- this is downtown Madrid, a
collection of plazas interconnected by a network of
side streets. Some of these side streets are wide
pedestrian shopping routes, and some are hidden, so
it's possible to duck in and out of the bustle as
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