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Seville Tours & Transfers - Welcome Pickups

Seville, Spain
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About Seville Tours & Transfers - Welcome Pickups
Welcome helps you make the most of your travels by providing transfer services from the airport or port, tips and tailor-made private experiences led by locals. Let a Local English speaking driver introduce you to Seville!
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Seville Tours & Transfers - Welcome Pickups
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Philthompson27 wrote a review Mar 2020
Bury, United Kingdom197 contributions148 helpful votes
Great service and easy to use. They met us at the airport and took us back at the end of our break. Jonathan was very pleasant on the way from the Airport and informed us of what restaurants and bars were available for us to get something as we arrived late. The office keeps you informed of were the drivers are and exactly when they will arrive. Perfect!
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Date of experience: February 2020
1 Helpful vote
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Response from WelcomePickups, Public Relations Manager at Seville Tours & Transfers - Welcome Pickups
Responded 23 Mar 2020
Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best!
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Katherine G wrote a review Mar 2020
San Giovanni, Italy1 contribution
Our hotel recommended we use this company for airport transfer. The email received cited FREE canellation as long as it was received prior to 24 hours of the service. 48 hours before our flight was scheduled to leave, it was cancelled due to Italy being put on lockdown due to Coronavirus. I immediately emailed the company as this is the only way to cancel and request a refund,only to find out that free cancellation does not actually mean free. Instead they charge a 20% refund "fee." After much back and forth with a representative, I did not receive a full refund. Had I know they wouldn't allow a free cancellation, I would have chose another company that does offer it. Things happen and flexibility is key. As a note, I was offered a discount to be used at another time but I do not intend to use this company again.
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Date of experience: March 2020
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Response from WelcomePickups, Manager at Seville Tours & Transfers - Welcome Pickups
Responded 20 Mar 2020
Dear Katherine We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible voucher, which is an alternative way to cancel your booking and retain 100% of your trip’s value. The vouchers are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. In the meantime, if the voucher option is not a solution for you, please email us with your Transfer ID so we can escalate your request to the appropriate department. Rest assured that a member of our team will reach out to you shortly and do everything required to resolve this matter. Best regards, The Welcome Pickups Team
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chrisbevington522020 wrote a review Mar 2020
2 contributions2 helpful votes
We used them from the airport to our hotel and hotel to airport. Reliable, with English speaking drivers. Also drove very nicely.
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Review collected in partnership with this attraction
Date of experience: February 2020
1 Helpful vote
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Response from WelcomePickups, Public Relations Manager at Seville Tours & Transfers - Welcome Pickups
Responded 8 Mar 2020
We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best.
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Lois wrote a review Mar 2020
Arboleas, Spain12 contributions16 helpful votes
Great service, professional and courteous drivers. Our hotel was in a pedestrian area of the city, the driver walked with us to our hotel and helped with the luggage. Yes it might cost a little more but having used the public taxis in Seville the extra cost was worth it.
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Date of experience: March 2020
1 Helpful vote
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Response from WelcomePickups, Public Relations Manager at Seville Tours & Transfers - Welcome Pickups
Responded 8 Mar 2020
Thank you for taking the time to share your experience. We always strive to provide an extraordinary travel experience here at Welcome Pickups. Thank you once again for your feedback and we wish you a good day.
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65matthewb wrote a review Mar 2020
haywards heath3 contributions
Excellent, Friendly Drivers and very efficient. I forgot a case on the way back but driver had no problem in quickly returning to our Hotel and taking us back again. Would strongly recommend
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Review collected in partnership with this attraction
Date of experience: January 2020
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Response from WelcomePickups, Public Relations Manager at Seville Tours & Transfers - Welcome Pickups
Responded 8 Mar 2020
Thank you for your review! We hope you won't hesitate to use our services again! Find us on social media to know more about us, our products and services. We wish you all the best.
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