Visited Hennessy in April with friends. The tour was phenomenal. The audio-visual presentation; along with the displays and art were all fascinating. Our tour guide was very professional and clear.
When I went to buy an item in the gift shop a very attractive long brown hair woman was at the cash register assisting another shopper. I waited patiently for some time. My friends had brought me there and I wanted to order a very nice bottle to thank my friends. When it was my turn, an older woman speaking French approached behind me (I am almost 70 myself) to ask the cashier a question. Perhaps I looked put out because I had waited so long, in pain from a slipped disc (they couldn't have known that, of course); but the cashier went to great lengths to help the older lady who butted in speaking French, carrying on right over my shoulder. Even the woman who interrupted said to me, "pardon madame." But, the cashier continued to speak to her. I felt insulted, dismissed, and felt she was prejudiced toward Americans/English Speakers. The management might remind the staff to respect all nationalities; and, know that some customers seem (to them) impatient because they're in pain or have other pressing concerns. I would have, normally, said something to the management right then, but my pain was too great at the end of the tour and my friends were waiting patiently for me to check out. Mauvaises manières et discrimination. This saddens me.