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Office de Tourisme de Rouen

Open Now: 09:30 - 12:30, 13:30 - 18:00
Open today: 09:30 - 12:30, 13:30 - 18:00
Review Highlights
Great information and map with friendly service

It's worth your time to stop at the Visitor Center in Rouen. The friendly (English speaking) staff... read more

Reviewed 11 October 2018
Grannybp
,
Brownsburg, Indiana
Helpful aid.

A quick stop at the TO will be a useful to get maps and ideas. Staff are multilingual and proved... read more

Reviewed 22 August 2017
RGVend85
,
Harwich, United Kingdom
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  • Excellent36%
  • Very good46%
  • Average11%
  • Poor3%
  • Terrible4%
Travellers talk about
About
You want information on Rouen and the Seine Valley, or to receive documentation? Created in 1908, the Rouen Normandy Tourism & Convention Office plays a leading role in the provision of information and promotion of the Rouen metropolitan region...more
Open Now
Hours Today: 09:30 - 12:30, 13:30 - 18:00
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Suggested duration: < 1 hour
Contact
25 Place de la Cathedrale, 76000, Rouen, France
Website
+33 2 32 08 32 40
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All reviews tourist office two hours tourist information joan of arc souvenirs shop cathedral visitors
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1 - 10 of 32 reviews
Reviewed 11 October 2018

It's worth your time to stop at the Visitor Center in Rouen. The friendly (English speaking) staff helped with directions, a map and recommendations.

Date of experience: October 2018
Thank Grannybp
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 4 weeks ago

Thank you for your keen feedback on Rouen and in particular the Tourist Office. We proud ourselves in giving a quality service. We wish to welcome you back for a future visit. Kind Regards, The welcome team

Reviewed 9 October 2018

The office location is very central – Next to the Cathedral The team is very friendly & fluent in English. Very welcoming place. We had only one afternoon at Rouen & we asked in advance the Rouen Tourist office to have a guided tour in...More

Date of experience: September 2018
Thank ykd2013
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 4 weeks ago

Hello, Thank you for your keen interest and feedback on Rouen and in particular the Tourist group service. The message was sent to the people mentioned: Perrine Vigneron and Lisa Concato. They are delighted ! We wish to welcome you back for a future visit....More

Reviewed 12 August 2018

Rouen's Tourism Office is situated just in front of the Cathedral de Rouen. Efficient and friendly, they can attend to any questions you have. They can also speak English, Spanish, German and other languages.

Date of experience: August 2018
Thank LadyTourbiez
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 25 September 2018

Hello, Thank you for your keen interest and feedback on Rouen and in particular the Tourist Office. Indeed, in tourist season the travel advisors speak 7 different languages. We wish to welcome you back for a future visit. Kind Regards, The welcome team

Reviewed 28 June 2018

We went in to get help and recived advice from a pleasent you woman, so job done! what more can you say

Date of experience: June 2018
Thank Mike F
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 19 July 2018

Dear Mike, Thank you for your keen interest and feedback on Rouen and in particular the Tourist Office. We wish to welcome you back for a future visit. Kind Regards, The welcome team

Reviewed 17 September 2017

Rouen's Tourist Office is stragetically suituated facing Rouen's beautiful cathedral in the city centre and it offers all the usual services which you'd expect from a tourist office from assisting visiting tourists searching for hotel rooms to making suggestions regarding the various city attractions that...More

Date of experience: September 2017
Thank Roger-from-Sussex
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 20 September 2017

Dear Roger, Thank you for your keen interest and feedback on Rouen and in particular the Tourist Office. It is true that you can get a range of touristic souvenirs at the Tourist office at different prices. Some might argue they are expensive, but we...More

Reviewed 22 August 2017

The Tourist information is very well located, in the Cathedral Square. Though, the signs in the city are quite ambiguous, you risk to take a wrong way easily. So, ask locals if you feel confused. The experience with the staff was good and bad. Plus:...More

Date of experience: August 2017
Thank ADB0214
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 10 October 2017

Dear Sir Thank you for your feedback, on our city and our service, it is greatly appreciated and taken seriously - especially to train our apprentices and staff alike, to give a professional and reliable service. Looking forward to welcoming you back to Rouen. Kind...More

Reviewed 22 August 2017

A quick stop at the TO will be a useful to get maps and ideas. Staff are multilingual and proved very helpful.

Date of experience: August 2017
Thank RGVend85
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 10 October 2017

Thank you so much for your positive feedback on the Tourist Office. We hope to see you soon again in our beautiful city

Reviewed 18 August 2017 via mobile

Located in the center where the tour of the city should start. Entering the office, you get information and brochures concerning the highlights of Rouen and the opening time of the most important attractions. Paying 5 Euro, if I well remember, you get an audioguide...More

Date of experience: July 2017
Thank wienerwalzer80
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 10 October 2017

Thank you for your feedback and we are delighted that you enjoyed the audio guided visit. It is a wonderful way to discover the city at your own rhythm. Looking forward having you back in Rouen

Reviewed 5 July 2017

I visited here first. I got the historical tour (they said 1 hour) and Joan of Arc tour (they said 2 hours) guides - both were only 8 EURO (together). I was there for 5 hours and didn't finish both. I would set aside the...More

Date of experience: June 2017
Thank JeffsWife2013
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 27 July 2017

Thank you so much for taking the time for your positive response. It is true that there is a wealth of information you can discover with our audio guides - may it be you want to discover the medieval downtown of Rouen, or following in...More

Reviewed 12 June 2017

When I mentioned I would be accompanying a group, as travel director, this year to Rouen and would need information on the city, I got an unsatisfactory answer. The tourist office staff told me, I should get a guide, if I want information on the...More

Date of experience: June 2017
Thank Maya_Travel_Director
RouenTourisme, Responsable réception at Office de Tourisme de Rouen, responded to this reviewResponded 16 June 2017

We are sincerely sorry for the inconvenience, it seems there was a misunderstanding. To resolve this issue, we would like to propose you a personalized phone call meeting in order to help you organize your trip in Rouen. To make an appointment, please contact me...More

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Questions & Answers
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Dave K
22 June 2016|
AnswerShow all 2 answers
Response from GiselaLefebvreCabral | Reviewed this property |
Hi! I just loved Rouen and the food. I think the old town is the best area to go if you have limited time. You can take the train from the central train station or go walking until reach the Seine (I didn't see any boat for... More
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