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Claretys - CLOSED

303 Deansgate | Hilton Manchester Deansgate, Manchester M3 4LQ, England
+44 161 870 1789
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Review Highlights
Complete scam avoid like the plague!!

I was bought this voucher through groupon in December. When I tried to get in touch to use it in... read more

Reviewed 20 June 2016
claire t
,
Wigan, United Kingdom
via mobile
Closed Down - beware!

I was supposed to have a Spa day this week after waiting 3 months to get an appointment, but today... read more

Reviewed 20 June 2016
Anna G
,
Manchester, United Kingdom
Read all 238 reviews
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Overview
  • Excellent16%
  • Very good17%
  • Average9%
  • Poor18%
  • Terrible40%
20 Jun 2016
“Complete scam avoid like the plague!!”
20 Jun 2016
“Closed Down - beware!”
LOCATION
303 Deansgate | Hilton Manchester Deansgate, Manchester M3 4LQ, England
CONTACT
+44 161 870 1789
Reviews (238)
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1 - 10 of 238 reviews

Reviewed 20 June 2016 via mobile

I was bought this voucher through groupon in December. When I tried to get in touch to use it in March it took me a week to get through to them. When I finally did, the receptionist was rude and unhelpful. Despite me saying I...More

1  Thank claire t
Reviewed 20 June 2016

I was supposed to have a Spa day this week after waiting 3 months to get an appointment, but today received an email saying they had ceased trading and no refunds would be forthcoming. The receptionist at the Hilton claimed to have no knowledge as...More

3  Thank Anna G
Reviewed 13 June 2016

Bought a Wowcher offer for myself and two friends back in December, unable to get through on the telephone, sent numerous emails and finally got a response late January. They said that due to the large number of bookings they had taken they had no...More

2  Thank JPD381
Reviewed 11 June 2016 via mobile

Bought a LivingSocial voucher in December 2015, first available appointment to use it on a Saturday was today, 11th June. Had this confirmed by email by the "manager." I tried to phone what must be 20 times and email every day for the past 9...More

1  Thank NamoradaCDO
Reviewed 1 June 2016 via mobile

I'm appalled by the lack of customer service for the spa and by the Hilton itself. I bought a wowcher last year to book a spa day for my friend and I to enjoy 3 treatments each. Booking the spa day itself proved difficult: I...More

6  Thank Poohbearx
Reviewed 31 May 2016

It appears my original review has dissappeared, hmmmmm........ however I will attempt to leave it again. Originally bought a groupon voucher last year, booked a spa treat for a couple of months in advance only to be emailed a couple of weeks prior to be...More

2  Thank xsophierugbyx
Reviewed 28 May 2016

I read these reviews the night before we came, and thought to take them all with a pinch of salt.. How wrong was I?! We booked to have 5 spa treatments back in January, today (May) we turned up for our appointment... We received a...More

3  Thank D_26_xx
Reviewed 26 May 2016

Really... just don't bother. My sister bought my mum and I a Wowcher at Christmas to have a 'spa day' with three treatments, I bought her the same voucher so we could book and attend together. We were able to book in three days before...More

1  Thank katsycarla
Reviewed 10 May 2016 via mobile

Went for a much anticipated spa day today booked many months in advance to find the entire place closed. Took the day off work, felt so frustrated and disappointed. Managed to speak to spa manager Philip on the phone who was really patronising and rude....More

Thank dddeeeaaa
Reviewed 7 May 2016

I was bought a spa treat via groupon as a gift in October. I was unable to secure a slot till Jan and then the dates were mixed up. Anyway I went yesterday and just had the three treatments as I didn't have time for...More

Thank kez99_12
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