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Royal Crown Derby Visitor Centre

194 Osmaston Road, Derby DE23 8JZ, England
+44 1332 712800
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Tea Room treat

Why this tea Room is not extremely busy is strange , excellent food , selection of teas and coffees... read more

Reviewed 3 days ago
Gary S
via mobile
Birthday treat

Booked the factory tour as a treat for my husband’s birthday. David was a great guide and was able... read more

Reviewed 3 weeks ago
Rachflower
via mobile
Read all 175 reviews
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Royal Crown Derby is one of the original companies founded in the 18th Century that is still producing fine bone china in Derbyshire, England today. The company is the most distinguished, authentic Made in England manufacturer supplying English fine bone china tableware, giftware and collectables since 1750 The present factory was established in 1878, but the business traces its origins to the original factory which was set up in Nottingham Road in about 1750. Queen Victoria granted permission to include the title "Royal" in the company name in 1890. The current site on Osmaston Road, Derby stands on a four and half acre site, employing approximately 200 staff. The Royal Crown Derby Visitor Centre offers a customer experience whether visiting the 1750 Tea Room, Museum, viewing the latest exhibition arranged by our in-house Museum Curator, taking a factory tour to see our first class products being made by hand or purchasing from the onsite retail shop.
  • Excellent63%
  • Very good26%
  • Average7%
  • Poor3%
  • Terrible1%
Travellers talk about
“factory tour” (42 reviews)
“factory shop” (13 reviews)
“our tour guide” (12 reviews)
Closed Now
Hours
Hours Today: 10:00 - 17:00
LOCATION
194 Osmaston Road, Derby DE23 8JZ, England
CONTACT
Website
+44 1332 712800
Write a ReviewReviews (175)
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All reviews
"factory tour"
in 42 reviews
"factory shop"
in 13 reviews
"our tour guide"
in 12 reviews
"whole process"
in 10 reviews
"working factory"
in 8 reviews
"bone china"
in 7 reviews
"fine china"
in 5 reviews
"tea room"
in 11 reviews
"well worth a visit"
in 18 reviews
"afternoon tea"
in 9 reviews
"lovely items"
in 2 reviews
"real bargains"
in 2 reviews
"light lunch in the cafe"
in 2 reviews
"beautiful things"
in 2 reviews
"fascinating visit"
in 3 reviews
"excellent tour"
in 2 reviews
"quiche"
in 3 reviews
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1 - 10 of 169 reviews

Reviewed 3 days ago via mobile

Why this tea Room is not extremely busy is strange , excellent food , selection of teas and coffees , home made cake AND it's not expensive !! , Had tea for 2 , sandwiches , jacket potato , 2 slices of sublime tea cake...More

Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte M, Employee at Royal Crown Derby Visitor Centre, responded to this reviewResponded 3 days ago

Thank you for your commendation which is much appreciated. Our new chef Ray is focussed on driving quality throughout the tea room with an emphasis on freshly baked cakes and scones. Although the tea room is one of Derby's secret treasures, we expect that it...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Booked the factory tour as a treat for my husband’s birthday. David was a great guide and was able to answer all our questions well given he has only been giving tours for six months. As an avid collector of Crown Derby paperweights, it was...More

Thank Rachflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte M, Employee at Royal Crown Derby Visitor Centre, responded to this reviewResponded 2 weeks ago

Thank you for your feedback, we are delighted that you had an enjoyable birthday. We've taken your comments on-board and will ensure that we pace our tours to suit our guests moving forward.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2018 via mobile

Just popped in on the off chance. Luckily they had a space on the factory tour. Probably more sensible to book in advance. The tour is simply excellent. Superb guide was well paced, relaxed and full of information. You see the whole process and once...More

Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte M, Employee at Royal Crown Derby Visitor Centre, responded to this reviewResponded 2 weeks ago

Hi Mike, thank you for your commendation which is much appreciated. We've recently increased to nine tours per week which has made the tour much more accessible to visitors. Although visitors are welcome to join the tour where we have spare places, we would recommend...More

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Reviewed 7 April 2018

We arrived early and were able to book this tour but it had limited spaces on it. The museum was interesting and had a display of china made for the Titanic (the design is still available to buy, if you can afford it] The tour...More

Thank 392stellat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte M, Employee at Royal Crown Derby Visitor Centre, responded to this reviewResponded 2 weeks ago

Thank you for your feedback which is much appreciated. We are delighted that you had an enjoyable visit, and have passed your kind comments onto the Tea Room staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018

We were in Derby for business, and had a couple of hours to spare, so decided to visit the Royal Crown Derby shop and museum. The shop is amazing, if only for the prices of the pieces, most of which were absolutely beautiful, although some...More

Thank Godiva2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2018

You just want to buy everything. The history is fasinating and the work is outstanding. Friendly easy place to visit. The shop is without doubt so tempting.

Thank Chrisg0ufp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2017

Such an interesting visit to what is (probably) the oldest porcelain company in Europe. The factory tour should not be missed. Superb displays in the factory shop, including factory "seconds" for sale. RCD are such perfectionists that it is often difficult to see WHY an...More

Thank Bramwell N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2017

Took my mum to replace some Denby product and had an enjoyable time visiting the shop and museum, the café was an extra bonus. My mum got the replacement item so all good, a real treat of a visit.

Thank TeamWard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2017

My wife and I decided to call into the shop on the way to Denby, we left about 4 hours later having had an unexpectedly lovely day. We bought a few small items and overheard a gentleman ask about the museum opening time. The concession...More

Thank JustmyopinionStill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2017

Our visit was a Birthday surprise for my Mum who collects porcelain. We both thoroughly enjoyed the factory tour. Our guide, Jay, was very knowledgeable and patiently answered our many questions. The whole process, from casting the clay to gilding and decorating, is done on...More

1  Thank carolinewood2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
T.C. C
7 September 2016|
AnswerShow all 2 answers
Response from Sue C | Reviewed this property |
You can purchase whole sets and ndividual pieces
0
Votes
pauline_fox
15 July 2015|
Answer
Response from Charlotte M | Property representative |
Hi there Pauline, Royal Crown Derby does not organise any walks in the area, however being based in Derby, we're very lucky to have access to the beautiful Peak District. You may find some useful information on the Visit... More
0
Votes
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