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We were able to rent two electric bikes last minute. To be fair, the owner (?) came in to set us up and send us on our way so that was appreciated. The bikes were in decent shape & no mechanical problems. A real shame the shuttle was not running. Understand there’s no demand, plus COVID etc so would like to go back and try again with the shuttle running. …
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Date of experience: October 2020
Helpful
We rented bikes to do the Greenway, Clewbay Bike shire offer a great service, we would have no issue recommending them to others and the green way is a must do when in Westport.
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Date of experience: August 2020
Helpful
We rented two bikes last weekend, one of the bikes the brakes were not working properly and caused my friend to tear her arm against a wall whilst trying to stop. A lot of the gears were not working and the saddles were very torn and damaged. When we finished our cycle we rang for the shuttle service only to be told then they were not running it, guy I spoke to wasn't overly concerned as to how we were going to get back till I pressed the matter, eventually he organised a taxi which we had to pay an additional ten euro per person. So in my experience I'd use a different company if returning to the area. …
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Date of experience: September 2020
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Booked two electric bikes and did 60km on the greenway. All very efficient and staff friendly and helpful.
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Date of experience: September 2020
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We hired two bikes to cycle the Greenway from Mulranny to Achill and back. Great cycle route but the quality of the bikes made life difficult. One of them the chain dropped on to the spoke side of the cassette repeatedly. This should not happen if the gears are set up properly and can cause a serious accident. It was very difficult to try and put the chain back in place and left us covered in grease. The other bike had no brake pads. They were worn well below the tread to the extent that the brake pad housing was rubbing on the rim of the wheel. I did not feel comfortable with the brake power. The gears on this bike were also extremely stiff, it was difficult to change gear and the chain was skipping constantly. I had to reach across with my right hand to change the gear on the left side as it was so stiff! The two people in the place in Mulranny were lovely but the bikes are in dire need of a decent (any) service…
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Date of experience: August 2020
Helpful
Response from Clew Bay B, Owner at Clew Bay Bike Hire and Outdoor Adventures
Responded 29 Aug 2020
Many thanks for your response. Firstly I would like to thank you for the feed back regarding our service. I would like to apologies for the chain coming off of the bike, and would also like to remind you that we had mentioned that if there were any issues what so ever to contact us as we have a service van on call all day, which would not have left you with greasy hands, that is our job and we enjoy doing it. I am very suprised that the brake pads were not up to standard as we service the bikes before and after each use and with the times that are in it sanitize them also before and after . I am sure you would have noticed our strick safety procedures before you departed. I am also suprised with your attention to detail that you had not managed to notice the "issues" before you departed and after the trial run to make sure that you were happy with the quality. We offer a free breakdown service to take care of any issues that arise on the trial. Unfortunately you did not take us up on this offer on the day. I hope that you might give us a chance again in the future as we have been working very hard during these troubling time. I am delighted that you enjoyed the Greenway, and hope you can enjoy it again in the future. Contact us if you would like recommendations on other service providers. Many thanks agian for the review. Travis
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