Andy was extremely friendly, helpful & patient, encouraging my 3 children to try different bikes & get ones they were comfortable with. The booking is very flexible, I wasn't sure if the children would keep going for 3 hours, but it was fine to book the hour option & extend it if we wanted. The automatic inclusion of helmets & locks is extremely helpful, as were the suggestions on where to try going. Having loved cycling around on a cold, windy January for a couple of hours, I would definitely recommend a day long booking in warmer weather. Hoping the covid restrictions ease soon & we can try the tandems though!!