When our cruise ship went to Ringaskiddy instead of Cobh, we decided to take a tour to make it less stressful. We signed up for the small group tour that promised a drive through Cork and listed the attractions we would see, Blarney Castle, Middleton Distillery and time to explore Cobh at the end. Our receipt said “This shore excursion is operated by Irish cruise specialist, Elegant Irish Tours. Your bus will highly likely be a black van with "Elegant Irish Tours" written on the side in silver. “ There was NO vehicle at the port to pick us up and eventually we ended up on a 24 person bus at max capacity. It does say in the fine print on the website that it could be up to 24 people. There was no communication before the tour about where they would pick us up (all instructions were for Cobh) and no response when I contacted them afterwards at 3 different email addresses, hoping for some resolution. From the start, it was stressful and we did not get half of the promised itinerary. If they could not provide the promised tour, they should have communicated that to us so that we could make other arrangements. Our shipmates who paid far less for the large bus tour ended up with a much better value. Instead of running this tour from Ringaskiddy, they attempted (and failed) to fold us into a tour from another ship in Cobh. The vehicle sent to pick us up was not a proper tour vehicle, so it was not allowed into the port. We were allowed to “tag along” on Paul’s large bus to meet up with our intended tour at Blarney. Paul very helpfully connected us with Gabriel and his bus who already had a plan that had been communicated to them on the way to Blarney, none of which was communicated to us. There was no tour through Cork as promised. We participated in the distillery tour but were shocked at the end to discover that instead of the comfortable tour bus, tour through Cork, and time for sightseeing in Cobh, a taxi would arrive 30 minutes AFTER the bus left. We would be taken directly to Ringaskiddy with the other two passengers from our ship in a taxi that we could barely squish into with total strangers. Leaving us behind with a promise that a ride would come was stressful and beyond unacceptable. I understand that the port at Ringaskiddy is not optimal, but if they could not provide the tour promised, they should have informed us of that so we could make other arrangements. This was our only chance to see Cobh or Cork, we cannot get that back. When I contacted them for a refund, they ignored it until I posted a review on google, then responded with excuses and a refusal, saying a tour was provided. Yes, a lousy, stressful and very expensive tour that did not provide what was promised.