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Frankie & Lola's

Ivanhoe Avenue | Asda Retail Unit, Inverness IV2 6BZ, Scotland
+44 1463 262362
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Review Highlights
Fabulous would highly recommend

A brilliant play area for toddlers and for big ones. And a really great menu, with vegan and gluten... read more

Reviewed 4 weeks ago
Beccy B
,
Lytham St Anne's, United Kingdom
via mobile
Great fun

Went here with my 2 year old and my 5year old nephew. They both loved it and didn't want to come... read more

Reviewed 4 weeks ago
Laura R
via mobile
Read all 62 reviews
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Overview
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Frankie and Lola's is the North of Scotland's premier children's soft play centre. We provide indoor soft-play, a bistro serving delicious homemade food & gourmet coffee. We also cater for a variety of themed parties. We are located at ASDA retail unit, Inverness, Scotland.
  • Excellent58%
  • Very good29%
  • Average6%
  • Poor4%
  • Terrible3%
Travellers talk about
“soft play” (13 reviews)
“bigger kids” (2 reviews)
Closed Now
Hours
Hours Today: 10:00 - 18:00
Suggested Duration: 1-2 hours
LOCATION
Ivanhoe Avenue | Asda Retail Unit, Inverness IV2 6BZ, Scotland
CONTACT
Website
+44 1463 262362
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Write a ReviewReviews (62)
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All reviews
"soft play"
in 13 reviews
"great place for kids"
in 3 reviews
"bigger kids"
in 2 reviews
"play centre"
in 2 reviews
"party planner"
in 2 reviews
"hot drinks"
in 3 reviews
"member of staff"
in 2 reviews
"two hours"
in 2 reviews
"all ages"
in 2 reviews
"softplay"
in 2 reviews
"school"
in 2 reviews
"skye"
in 3 reviews
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1 - 10 of 60 reviews

Reviewed 4 weeks ago via mobile

A brilliant play area for toddlers and for big ones. And a really great menu, with vegan and gluten free options. So much better than the usual rubbish! Great coffee and great staff. Can’t recommend enough. What a well run play centre

Thank Beccy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Went here with my 2 year old and my 5year old nephew. They both loved it and didn't want to come out! Food is reasonably priced and drinks are cheap. I would say if you don't like your toddlers drinking fruit shoots then bring your...More

Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2018 via mobile

The facility is clean and welcoming and the menu has a lot to offer... HOWEVER the quality and portions have declined. The ice cream vendor right at the entrance is a parental nightmare which has caused us to decrease our use of the facility.

Thank Leslie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 May 2018 via mobile

Had been before and it wasn't too bad, but on my last visit, the toys all looked dirty and I was concerned about the hygiene standards of the kitchen if that's what the toys looked like 😓.

3  Thank Gemma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018

It was a wet day in the holidays so knew it would be busy, and it was. The girl on reception did a grand job of navigating adults who seemed bothered by the waiting list in operation. We had to wait about 20 minutes to...More

Thank fefige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2018

Some times the older kids get into the younger kids part and they play harder that the toddlers, mums of this kids aren't usually around because older kids can look after themselves, but that means that I have to prevent a lot of situations that...More

Thank SoleCeinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrankieandLolas, Manager at Frankie & Lola's, responded to this reviewResponded 10 March 2018

Thank you so much for your lovely review. Please do shout for a member of staff if you find bigger children have ventured their way into the smaller frame. Sometimes it's like a magnet to them! We do tell every parent coming in that its...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2018

We are never disappointed when coming here,our little girl loves it. Not only is there the soft play area for her but she loves all the toys & play kitchen area. It’s well worth the money as she always has fun. The staff are friendly...More

Thank Reid30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrankieandLolas, Manager at Frankie & Lola's, responded to this reviewResponded 10 March 2018

Thank you so much for such a lovely review. Our staff are amazing and we are so lucky to have each and every one of them. We try so hard to keep on top of the cleanliness too so thank you for noticing this and...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2018

Great place for kids to explore and let of steam! Well laid out space for older children to play and separate area for little ones up to 3years which is great that little ones can play without being knocked over by bigger children. Good menu...More

Thank Omega69_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrankieandLolas, Manager at Frankie & Lola's, responded to this reviewResponded 10 March 2018

Thank you so much for such a great review. We agree entirely that in the winter, despite the heating being on, it can take a while to heat up. We are stuck a little here between a rock and a hard place; when the unit...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017 via mobile

We visit this play area a lot. It is my first pick over play zone as it very warm and welcoming. Staff are always very polite will always go that extra mile to help you out. If a probably ever arises the management are also...More

2  Thank Bethan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrankieandLolas, Public Relations Manager at Frankie & Lola's, responded to this reviewResponded 14 November 2017

Hi Bethan, Thank you very much for your lovely review. Our staff are amazing and so helpful. Thank you for noticing this and commenting on it. We always feedback any comments to this so will be sure to feed this back to them too, Thank...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile

We visited Frankie & Lola's the day before the schools went back, it was really busy and we had a good wait to get in. As usual the play areas were fine, although I will say there were bigger kids in the 0-3 area, and...More

6  Thank aeat0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrankieandLolas, Owner at Frankie & Lola's, responded to this reviewResponded 14 November 2017

Hello (sorry no name to respond to) Firstly, we are so sorry that this reply is a little late. For some reason we have not been receiving notifications from TripAdvisor so we were unaware that this was sitting here. We are very sorry for our...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Leah P
18 June 2018|
AnswerShow all 2 answers
Response from SoleCeinos | Reviewed this property |
Asda is right around the corner. The park where Frankie and Lola's is is sort of like this: you enter and there's the petrol station, then in front of it it's Frankie and Lola's and on your left is the entrance to Asda. You... More
0
Votes
Amy A
15 January 2018|
Answer
Response from FrankieandLolas | Property representative |
Hello Amy, If you have a 1 year old, we'd suggest coming in during the week, term-time, there are then some baby toys out and there is also the standalone 0-3 area. We tell all the older children and parents coming that... More
1
Vote