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Frankie & Lola's

Ivanhoe Avenue | Asda Retail Unit, Inverness IV2 6BZ, Scotland
+44 1463 262362
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Review Highlights
Great staff

We visit this play area a lot. It is my first pick over play zone as it very warm and welcoming... read more

Reviewed 7 October 2017
Bethan M
via mobile
Disappointing

We visited Frankie & Lola's the day before the schools went back, it was really busy and we had a... read more

Reviewed 14 August 2017
aeat0n
,
Inverness, United Kingdom
via mobile
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Frankie and Lola's is the North of Scotland's premier children's soft play centre. We provide indoor soft-play, a bistro serving delicious homemade food & gourmet coffee. We also cater for a variety of themed parties. We are located at ASDA retail unit, Inverness, Scotland.
  • Excellent64%
  • Very good25%
  • Average7%
  • Poor3%
  • Terrible1%
Travellers talk about
“soft play” (13 reviews)
“panini” (3 reviews)
Closed
All hours
Hours Today: Closed
Suggested Duration: 1-2 hours
LOCATION
Ivanhoe Avenue | Asda Retail Unit, Inverness IV2 6BZ, Scotland
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Reviews (54)
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1 - 10 of 52 reviews

Reviewed 7 October 2017 via mobile

We visit this play area a lot. It is my first pick over play zone as it very warm and welcoming. Staff are always very polite will always go that extra mile to help you out. If a probably ever arises the management are also...More

2  Thank Bethan M
FrankieandLolas, Public Relations Manager at Frankie & Lola's, responded to this reviewResponded 4 weeks ago

Hi Bethan, Thank you very much for your lovely review. Our staff are amazing and so helpful. Thank you for noticing this and commenting on it. We always feedback any comments to this so will be sure to feed this back to them too, Thank...More

Reviewed 14 August 2017 via mobile

We visited Frankie & Lola's the day before the schools went back, it was really busy and we had a good wait to get in. As usual the play areas were fine, although I will say there were bigger kids in the 0-3 area, and...More

5  Thank aeat0n
FrankieandLolas, Owner at Frankie & Lola's, responded to this reviewResponded 4 weeks ago

Hello (sorry no name to respond to) Firstly, we are so sorry that this reply is a little late. For some reason we have not been receiving notifications from TripAdvisor so we were unaware that this was sitting here. We are very sorry for our...More

Reviewed 5 August 2017

The Bistro - outstanding vegan food! If we lived closer we'd be there every week. Loads of choices and my daughter was actually overjoyed by the chicken-style burgers! The houmous and roasted veg ciabattas were awesome, too. I would advise that vegans are cautious, though,...More

1  Thank Cherry W
FrankieandLolas, Owner at Frankie & Lola's, responded to this reviewResponded 3 weeks ago

Hi Cherry, Thank you so much for your review. It is much appreciated. We are very sorry the delay in our response. For some reason, we have not been receiving the usual notification from TripAdvisor when someone posts so our sincere apologies. We are so...More

Reviewed 22 July 2017

Great place to let the small persons run around and enjoy themselves. The cafe provides good honest food and drinks, the place is very clean and offers good value. You are given a table to suit your parties. Needs.

Thank barryamackenzie
FrankieandLolas, Public Relations Manager at Frankie & Lola's, responded to this reviewResponded 3 weeks ago

Thank you so much for your review. We try very hard to keep the place clean and offer good food. Please do visit us again! Kindest regards F & L

Reviewed 3 July 2017 via mobile

Great place. Lovely staff. Nice food for this type of place. Very clean. Table allotted on admission. The only thing is the large slide. Despite instruction, my little one skinned both elbows badly in first few minutes in the place - it is very fast...More

Thank Reenybeeny
FrankieandLolas, Owner at Frankie & Lola's, responded to this reviewResponded 3 weeks ago

Hello, Thank you for review. It's so nice to hear you consider the place spotless, we try very hard! We are so sorry that your wee one hurt themselves on the slide. This is a racing slide and recommended for aged 4 and up and...More

Reviewed 17 June 2017 via mobile

Have been here many times with my 4 year old.took my 4 momth old here today for first time.my daughter (4year old) loves the place and im sure my baby will too as he grows.a member of staff i think the owner personaly came up...More

Thank 26kkean
FrankieandLolas, Owner at Frankie & Lola's, responded to this reviewResponded 3 weeks ago

Hello, Sincere apologies for the delay in this response. I had a whole lot of responses to do that I was unaware of. I'm very sorry. Thank you so much for such a lovely review, we really appreciate your kind words! That would have been...More

Reviewed 13 June 2017

I was visiting Inverness for the weekend (from Glasgow) with my toddler and decided to take him to Frankie & Lola's for an hour or so. I can honestly say it's the best soft play we've ever been to - and we've been to loads!...More

Thank Charis7997
FrankieandLolas, Owner at Frankie & Lola's, responded to this reviewResponded 3 weeks ago

Hi Charis, This is such a lovely review to read, thank you so very much. We shall feedback your comments to all our lovely staff. Hope to see you again soon! Kindest regards, F & L

Reviewed 5 June 2017 via mobile

Just a fantastic softplay!!! In inverness for 6nights and we went 4 times, kids loved it, the staff are brilliant and unlike most softplays this one has a great menu and food. Can not recommend this place enough, just an amazing place whether its sunny...More

Thank bazfinkat
FrankieandLolas, Owner at Frankie & Lola's, responded to this reviewResponded 3 weeks ago

Hello, Thank you so much for such an amazing review. I'm pretty sure I spoke with your myself. It is so lovey to hear folk appreciate what we do. Please do visit us again the next time you are up! Kindest regards F & L

Reviewed 1 June 2017 via mobile

First time I went here I was ignored at the gate to get in for so long to be served my child started crying, was literally stood/sat there with people behind the counter 'doing things' for a good 15 minutes! Second time I went same...More

Thank Mavismun
FrankieandLolas, Public Relations Manager at Frankie & Lola's, responded to this reviewResponded 3 weeks ago

This review is sadly very untrue and malicious. The intent being to damage our business by providing a completely fabricated complaint. We have opted to rise above it. We feel that when a person does this, its a very selfish act. Not just in relation...More

Reviewed 27 April 2017

bad timing on a busy saturday ,place was buzzing, but was all controlled very well kids had a great time, so all good. Cafe was well staffed and service was quick.More

Thank doug k
FrankieandLolas, Owner at Frankie & Lola's, responded to this reviewResponded 3 weeks ago

Hi Doug, Thank you kindly for your lovely review. Smiling at your bad timing comment, I'm guessing you chose to visit over lunch? It can be very busy then. It will always remain in control though as we simply don't let folk in if there...More

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Questions & Answers
JAML564
13 October 2017|
AnswerShow all 3 answers
Response from FrankieandLolas | Property representative |
Hello, we cater for children ages 0-12 years.
0
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