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William Morrison Jeweller's

Market Hall, Inverness, Scotland
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Review Highlights
Gift

I went to purchase a gift for a friend as usual warm welcome and helpful we have used W Morrisons... read more

Reviewed 16 October 2017
John C
,
Borders, United Kingdom
Bad workmanship even worse customer service

Wish I had of read the reviews before coming here!! Took my watch here to have the battery... read more

Reviewed 16 September 2017
Purlick
,
Aberdeenshire, United Kingdom
via mobile
Read all 36 reviews
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Overview
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Fabulous creations in gold and silver for the patron with discriminating tastes.
  • Excellent52%
  • Very good2%
  • Average0%
  • Poor2%
  • Terrible44%
16 Oct 2017
“Gift”
16 Sep 2017
“Bad workmanship even worse customer service”
LOCATION
Market Hall, Inverness, Scotland
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Reviews (36)
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1 - 10 of 36 reviews

Reviewed 16 October 2017

I went to purchase a gift for a friend as usual warm welcome and helpful we have used W Morrisons for 40 years in fact it was Mr W Morrison senior that my husband bought my wedding ring from always smart and helpful and l...More

Thank John C
Reviewed 16 September 2017 via mobile

Wish I had of read the reviews before coming here!! Took my watch here to have the battery replaced. Told to come back in 20 minutes which I did to be told they couldn't change the battery due to not being able to remove the...More

Thank Purlick
WMorrison, Owner at William Morrison Jeweller's, responded to this reviewResponded 29 September 2017

In order to clarify the situation,we were unable to move the back of this watch ,even with the use of our usual axe. We did indeed apologise for the slight scratch and offered to polish same but she decided against accepting our offer. I would...More

Reviewed 14 September 2017

Having been quoted £32.85 for replacement batteries for three watches at In Time in Tesco, Inshes, Inverness, I decided I couldn't afford 1/2 my weekly food bill on them and took a trip to Morrisons in the Victorian Market in town. So glad I did!...More

1  Thank jacqiruth
Reviewed 21 August 2017 via mobile

Friendly staff who were happy to take the time to help us look for a specific style and item. Nothing was a problem and we didn't feel rushed. Recommend.

Thank Nae-fear
Reviewed 24 June 2017

My first review was very good but after returning my ring on 3 or 4 occasions to have the claws fixed I decided to take the ring to another jeweller. It was after this (2016) that I posted my second review describing William Morrison as...More

Thank Kit R
WMorrison, Owner at William Morrison Jeweller's, responded to this reviewResponded 31 July 2017

We note the comments made by you regarding a previous review but would also like to state that it is impossible for us to remove any reviews either good or bad. Trip Advisor does not allow this. I trust this clarifies the matter.

Reviewed 10 December 2016

I have only recently started to leave reviews on Tripadvisor. This event is several months old but I wanted to share it to make others aware. I left my beautiful, wafer thin Omega Deville with this jeweller to simply have the battery replaced. Those that...More

11  Thank gordontaylor1
Reviewed 12 September 2016

Have bought many items from this shop and have had no problems. Good location. The shop is like an Alladin's cave of traditional vintage jewellery styles plus other items including figurines and watches. I am puzzled by the negative reviews. They go against my experience...More

2  Thank marksim2016
WMorrison, Owner at William Morrison Jeweller's, responded to this reviewResponded 16 September 2016

Thank you very much for your kind comments which we appreciate greatly. We do try to give a good service and treat people in the manner which we would like to be treated ourselves. We look forward to serving you again in the future.

Reviewed 12 August 2016

Recently had my gold half hunter repaired here, cannot praise them highly enough. Have also bought various items over the past few years and always been treated with the utmost care and consideration. Lovely shop staffed by nice people.

2  Thank Jenny F
WMorrison, Owner at William Morrison Jeweller's, responded to this reviewResponded 15 August 2016

Thank you for your kind words Jenny F. We look forward to the pleasure of serving you again in the future.

Reviewed 27 July 2016

Quoted me a sensible price to fit a new spring to my old gold watch. Told me how long it would take, and guess what ? They fixed it like they said in the time they said and for the price they said. proper old...More

2  Thank Giftmonger
Reviewed 23 July 2016

Left sad and out of pocket after very poor repairs which looked like a beginner had done. I was at first recognised then having paid by cash with no receipt it all changed. Would not give me any money back. Offered to do again. As...More

4  Thank dexterville
WMorrison, Owner at William Morrison Jeweller's, responded to this reviewResponded 26 July 2016

I refer to the negative and inaccurate comments made this young lady.Our pearl stringer is in fact highly skilled with over 30 years experience. I politely offered to have the peals re-strung completely free of charge under our full 12 months guarantee, to no avail...More

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