Hello Ewan. Thank you for your feedback. I’d be keen to look in to your review and see what we can do to make other guests experiences better. Your review lacks a bit of information if your able to provide an example of the rudeness shown to you. And maybe also a reason as to why you were told service wouldn’t continue to your table, along with a date and time that would be very helpful in my investigation. Please do get in touch with me directly so I can look into this with urgency.- jamie@ drygate.com I would ask that you at the time of your booking were aware of any covid 19 regulations for group sizes? As since we were allowed to reopen at the end of April our most popular area has understandably been our outside areas. So the only reason I could fathom as to why you would have intentionally been put out side, rather than inside where would have more space, is that your groups size was too large for us to legally seat you inside. By caving to your demands this would mean we would have broken the law. this is a very serious thing I would have to deal with and would result in a very serious disciplinary at minimum for the manager on shift. I hope you understand the severity of these actions and why it’s important you contact me and give me the opportunity to understand which staff members are putting our business at risk.. Again with urgency. I would also ask that you are aware that due do licensing laws, we are not able to serve anyone we deem to be "drunk". This being generally the only reason why we would refuse service to anyone, other than being underage. I hope to hear from you soon. Jamie Fleming General Manger.

Hello Tapiwa M. Thank you for your review. The mistreatment you have suffered at our venue is completely against our values and we must apologise. It’s a very serious matter which is now under investigation . It would be great if you could assist us by providing a me bit more detail. I would appreciate you contacting me directly at jamie@drygate.com. With the date and time of your visit and also if possible a bit more detail of the staff member in question as I am struggling to match your description to one of our team members. Thanks for your time. Jamie Fleming General Manger.