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Edinburgh VisitScotland Information Centre

Princes Street and Gardens
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Address: Tourist Information Centre 3 Princes Street, Edinburgh EH2 2QP, Scotland
Phone Number:
+44 131 473 3868

Edinburgh iCentre welcomes you to Scotland. Find us on Princes Street in...

Edinburgh iCentre welcomes you to Scotland. Find us on Princes Street in the heart of Edinburgh, Scotland’s historic capital. This one-stop shop helps you make the most of your time, and enhance your trip.

At Edinburgh and Scotland's iCentre we can help you plan tours, book day-trips, reserve accommodation and purchase transport passes for touring Scotland. You can even reserve ferries to the islands. Discover the latest information on events and festivals taking place in Edinburgh all year round. Buy tickets for Edinburgh attractions, Historic Scotland Explorer Pass, the Royal Edinburgh Ticket and popular city tours. Our gift shop has a wide variety of quality Scottish gifts, a selection of guide books and maps. Drop by to make sure your trip to Scotland is one to remember.

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TripAdvisor Reviewer Highlights

Read all 66 reviews
Visitor rating
  • 24
  • 11
    Very good
  • 4
  • 1
  • 3

Situated next to Waverley Station on Princess Street this is a great place to start masses of leaflets and maps and very friendly staff. I purchased a couple of books in the... read more

4 of 5 bubblesReviewed 30 September 2016
Worcester, United Kingdom
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66 Reviews from our TripAdvisor Community

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Showing 43: English reviews
Level Contributor
372 reviews
219 attraction reviews
common_n_attraction_reviews_1bd8 125 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

Visited here today with my wife on a day trip to Edinburgh. The last time I was in Edinburgh, I was with my daughter and we explored the 'new town'. Today we wanted to start exploring the 'old town'. I asked the young lady at the counter if they had any information about the 'old town', and she presented us... More 

Thank thetravellingmanUk
Management response:

Thank you for your comments. Its great to know that you found us a good place to visit for ideas and a range of gifts prior to your walk around Edinburgh . I will pass your comments onto the team. We hope you enjoyed your time in the city and look forward to welcoming you back soon Many thanks Penny... More 

1 review
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Been to Edinburgh for the first time and dropped into the local j.d.wetherspoons on Waverley bridge called the booking office ! where we had meals I had the Aberdeen Angus steak and Ann had the chicken and ribs combo.the service was excellent as was the food ! As we were sat close to the service area we couldn't help but... More 

Thank robert g
Dublin, Ireland
Level Contributor
1,104 reviews
825 attraction reviews
common_n_attraction_reviews_1bd8 512 helpful votes
5 of 5 bubbles Reviewed 31 January 2017

Situated just across the road from the hotel we were staying at, it was good to know it was over there and that they could guide us in the right direction. One bad from a personal view though, this is supposed to represent the city as a point for tourists, I would've thought it would have been more apt to... More 

Thank Theycallitmadness
Management response:

We appreciate your kind words and the five star review regarding the customer service you received at our iCentre Princes Street and glad to hear we could guide you along with your stay in Edinburgh. We would like to reassure you our entire building is regularly maintained to ensure that our guests experience the highest possible service and we are... More 

Middlesbrough, United Kingdom
Level Contributor
42 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 22 January 2017 via mobile

Long weekend in Edinburgh in January with 2 other couples and the weather couldn't have been better,cold but dry which meant walking around the city well wrapped up was absolutely fabulous. Plenty to see and do with free museums or the many attractions which had fairly reasonable admission prices, never made it out to the Royal yacht (15 min bus... More 

Thank Eric F
Management response:

Thank you for taking the time to leave us a review. I am delighted to hear that your visit to Edinburgh was enjoyable and the atmosphere of the city was great. We do hope you have the opportunity to come back and see us again in the future and finally get to visit the Royal Yacht which is well worth... More 

Charlotte, North Carolina
Level Contributor
13 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 December 2016

Very very helpful in purchasing advance tickets and tickets for the hop on and hop off bus. Staff friendly

Thank tjh112016
Management response:

Thank you for taking the time to leave us a review. I am delighted to hear that your visit to Edinburgh Princes Street Icentre was so helpful for you on your travels. Our staff take great pride in sharing our knowledge and enthusiasm for the fantastic visitor attractions Edinburgh has to offer. I do hope you have the opportunity to... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
21 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 25 October 2016 via mobile

Second stay at this incredible apartment Johnson terrace Edinburgh. Got it through Airbnb . Emily and Nic are the hosts we only met Emily she was so lovely. The apartment has two bedrooms two bathrooms a beautiful sitting room and a very stylish kitchen. On the fourth floor so be prepared to climb a few stairs ! Really warm welcome... More 

Thank sally308
Level Contributor
48 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 8 October 2016 via mobile

The VisitScotland staff were vert friendly and helpful. They helped us select a nice tour and gave us some information about busses to take to the Pentland Hills. If you have questions or want tickets for a tour, just drop by.

Thank Roswitha V
Level Contributor
94 reviews
58 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 7 October 2016

The Centre is located on Princes Street, right between Waverly Station entrance and the Princes Street Mall. It has a good number of friendly and knowledgeable staff who handle many visitors' requests simultaneously so that the information line generally moves quickly. The staff can provide useful tips about activities, tours, transportation, hotels, entertainment and other events, and even suggest how... More 

Thank jrknyc
Lynne M, Manager at Edinburgh VisitScotland Information Centre, responded to this review

Thank you for the feedback, we are glad you enjoyed your visit. More 

Level Contributor
17 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 October 2016

Nathalie & Cameron we're great helping us organise an overnight trip to Ft. William and a ride on the Jacobite steam train. They're wonderful assets to the visitor centre. Thanks so much!!

Thank longislandmona
Worcester, United Kingdom
Level Contributor
1,065 reviews
536 attraction reviews
common_n_attraction_reviews_1bd8 309 helpful votes
4 of 5 bubbles Reviewed 30 September 2016

Situated next to Waverley Station on Princess Street this is a great place to start masses of leaflets and maps and very friendly staff. I purchased a couple of books in the quite large shop

Thank 70ish

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Questions & Answers

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Staying in Princes Street and Gardens

Neighbourhood Profile
Princes Street and Gardens
Glaswegians tease Edinburghers that their High Street is only half one, since buildings only line one side. But what they don’t say is how extraordinary the views are from Princes Street as a result. From here you look onto expansive and decorative public gardens beneath the mighty basalt cliffs on which Edinburgh’s Castle stands proud above the rest of the dramatic old town skyline. Yet many of those on Princes Street look the other way, as they’re concerned with chain store shopping or catching the tram or a train at main train station Waverley. But it’s not all utility here; the Scottish National Gallery rewards purposeless wandering, and December’s huge winter market in the gardens begins a season of revelry which ends with Hogmanay, Britain’s largest New Year’s street party.
Explore this neighbourhood