Giants Causeway and Dark Hedges are something that must be seen. This part of the trip we thoroughly enjoyed. The driver Anil and tour guide Noel were also very pleasant, amusing and knowledgeable. What was disappointing is the trip we booked and paid for was not fully delivered. A snippet below of the booking confirmation which clearly shows our trip to include the Glens of Antrim and total duration of the trip being 9 hours...A snip below of our booking confirmation...
Giant’s Causeway, Glens of Antrim and Dark Hedges tour from Belfast
2 Adult
When
Saturday 01 Jul 2023
9:15 AM - 6:15 PM
Duration: 9 hours
We were picked up at 9.15am and shortly after 3.15pm we were dropped back off in Belfast. When I approached the driver back in Belfast he said he knew nothing about the Glens of Antrim and should take this up with the tour company. Our first email sent on Monday 3rd did not deliver for some reason and when I followed this up today, disappointed to have not received a response, I was informed the initial email wasnt received. I therefore explained again my reason for contact and was informed I was wrong, the trip was not 9 hours and I should update my cookies!! William has very poor customer services, obviously his back was up because we asked to be compensated for the short comings of the trip, of course he wouldnt entertain this stating it was our fault and if we wanted a different trip we should have paid for it. We just wanted what we did pay for and I told him we would therefore be submitting an honest review. This he deemed as being blackmail!! and refused to further comment.