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Vue Cinemas

The City Gates York Street, Swansea SA1 3LZ, Wales
+44 345 308 4620
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Review Highlights
The weak link in the staff chain

Came in last night to see ghost stories and film was good, screens were clean and food was great... read more

Reviewed 17 April 2018
Ben S
,
Swansea, United Kingdom
via mobile
Standards have slipped

We went to Vue Swansea today with our 3year old. Booking online was easy and the pick up of tickets... read more

Reviewed 8 April 2018
Claire J
via mobile
Read all 32 reviews
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Overview
  • Excellent12%
  • Very good40%
  • Average15%
  • Poor15%
  • Terrible18%
17 Apr 2018
“The weak link in the staff chain”
8 Apr 2018
“Standards have slipped ”
Suggested Duration: 2-3 hours
LOCATION
The City Gates York Street, Swansea SA1 3LZ, Wales
CONTACT
Website
+44 345 308 4620
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1 - 10 of 32 reviews

Reviewed 17 April 2018 via mobile

Came in last night to see ghost stories and film was good, screens were clean and food was great! However what really let the experience down was the young man who served us at the till (Tall brown hair first name was Seb on name...More

Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2018 via mobile

We went to Vue Swansea today with our 3year old. Booking online was easy and the pick up of tickets was great. The cinema was empty- it appears even the reduced ticket price isn’t inviting customers. We wanted to get some nachos and the lady...More

Thank Claire J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Went here to see fifty shades at the end of February, used the self service ticket machine as it’s so much quicker than the long queues. We did find the cinema a little bit cold but other than that everything was good.

Thank Jemmalouise1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 March 2018 via mobile

The floors are always sticky and don't seem to be cleaned. Staff don't listen when placing a order and even forget to give you tickets! Wouldn't attend again Only Good thing was the film 🧐

Thank Sian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2018 via mobile

Great cinema, comfy seats and pleasant atmosphere. Ease of ticket collection through self service machines. Great for couples, kids and groups of friends/adults.

Thank Amos12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2018 via mobile

Tonight my girlfriend and I arrived to see Black Panther at 8:30pm when a technical issue caused the film to have started early. We had missed the first part of the film due to this error along with some other upset patrons, but Rachel's quick...More

Thank Oliver W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2018

I called at the cinema late Saturday afternoon to buy some gift cards as birthday gifts . The queue snaked around the barrier 3 times with only 2 people manning the tills. I waited for 10-15 mins to be served , luckily not waiting to...More

Thank deliossteri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2017 via mobile

Used the facilities ie toilet and they were far below the standard I would expect. I then went into the cinema and it had not been cleaned after the previous film so it was like a war zone There were a number of people who...More

Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2017 via mobile

Great cinema this. Comfortable seats & clean there too. Shame about the film. My daughter & I didn’t really enjoy the film. Definitely go back here

Thank Daz-34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2017 via mobile

Took advantage of the Free Membership offering Super Monday discount. Discount also available on Tuesday. Seniors (over 60) get discounts on top. Good access for disabled. VIP seats available at extra cost with increased legroom. Car parking nearby. Good value for money. Very comfortable seating.

Thank Rhys J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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