We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Vue Cinemas

The City Gates York Street, Swansea SA1 3LZ, Wales
+44 345 308 4620
Website
Share
Save
Review Highlights
Was okay

The cinema was clean and the nachos and popcorn we bought were good. The staff were the slowest... read more

Reviewed 2 weeks ago
Anita L
via mobile
Appalled

I visited vue in Swansea to watch the first purge, which I am aware is a 15. I booked tickets... read more

Reviewed 3 weeks ago
serenlewis11
,
Carmarthen, United Kingdom
via mobile
Read all 38 reviews
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
  • Excellent13%
  • Very good36%
  • Average15%
  • Poor15%
  • Terrible21%
2 weeks ago
“Was okay”
17 Apr 2018
“The weak link in the staff chain”
Suggested Duration: 2-3 hours
LOCATION
The City Gates York Street, Swansea SA1 3LZ, Wales
CONTACT
Website
+44 345 308 4620
Write a ReviewReviews (38)
Traveller rating
Traveller type
Time of year
Language
Filter

1 - 10 of 38 reviews

Reviewed 2 weeks ago via mobile

The cinema was clean and the nachos and popcorn we bought were good. The staff were the slowest staff I have ever seen anywhere, chit chatting among themselves and working at a snails pace when there was a very long queue.

Thank Anita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I visited vue in Swansea to watch the first purge, which I am aware is a 15. I booked tickets online and went out of my way to try out vue in Swansea when odeon llanelli was completely accessible. As the film was a 15...More

Thank serenlewis11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2018 via mobile

Previous issues: Couldn’t pay by card once as the till was locked and the person who locked it was on lunch Hotdog orders wrong Horrible customer service Too expensive Always an issue with people talking during the movie.

1  Thank VFH33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 2 June 2018

Went to see Deadpool 2 at 5.50pm. Being half term there are a lot if families around at this early evening viewing and there are lots of movies starting around the same time. So we collect out pre-ordered tickets and join the long queue of...More

1  Thank Flash4846
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2018

We went to see Han Solo tonight for my grandsons birthday. We had pre- booked tickets. On arrival the machine would not print them so my son queued. He was third in the Q and waited 15 minutes. There was one young lad behind the...More

Thank morrison2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2018 via mobile

It's not fancy but the seats are comfy, staff are friendly and watched a good film. Parking handy in Parc Tawe.

Thank manthtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2018 via mobile

Came in last night to see ghost stories and film was good, screens were clean and food was great! However what really let the experience down was the young man who served us at the till (Tall brown hair first name was Seb on name...More

Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2018 via mobile

We went to Vue Swansea today with our 3year old. Booking online was easy and the pick up of tickets was great. The cinema was empty- it appears even the reduced ticket price isn’t inviting customers. We wanted to get some nachos and the lady...More

Thank Claire J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Went here to see fifty shades at the end of February, used the self service ticket machine as it’s so much quicker than the long queues. We did find the cinema a little bit cold but other than that everything was good.

Thank Jemmalouise1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2018 via mobile

The floors are always sticky and don't seem to be cleaned. Staff don't listen when placing a order and even forget to give you tickets! Wouldn't attend again Only Good thing was the film 🧐

Thank Sian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nearby
Nearby HotelsSee all 22 hotels in Swansea
Premier Inn Swansea City Centre Hotel
913 reviews
.08 km away
Travelodge Swansea Central Hotel
363 reviews
.15 km away
Morgans Hotel
826 reviews
.17 km away
The Dragon Hotel
1,101 reviews
.51 km away
Nearby Restaurants
Ocean Oriental Cuisine
205 reviews
.08 km away
No Sign Wine Bar
304 reviews
.14 km away
Jamaican Jills
346 reviews
.06 km away
Revolution Swansea
167 reviews
.11 km away
Nearby Attractions
The LC
1,424 reviews
.14 km away
Swansea Museum
191 reviews
.10 km away
Dylan Thomas Centre
110 reviews
.25 km away
National Waterfront Museum
485 reviews
.18 km away
Questions & Answers
Get quick answers from Vue Cinemas staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit