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Review Highlights
Was okay

The cinema was clean and the nachos and popcorn we bought were good. The staff were the slowest... read more

Reviewed 6 August 2018
Anita L
via mobile
The weak link in the staff chain

Came in last night to see ghost stories and film was good, screens were clean and food was great... read more

Reviewed 17 April 2018
Ben S
,
Swansea, United Kingdom
via mobile
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Traveller Overview
  • Excellent12%
  • Very good36%
  • Average15%
  • Poor15%
  • Terrible22%
6 Aug 2018
“Was okay”
17 Apr 2018
“The weak link in the staff chain”
About
Suggested duration: 2-3 hours
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Contact
The City Gates York Street, Swansea SA1 3LZ, Wales
Website
+44 345 308 4620
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Reviews (40)
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LanguageEnglish
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1 - 10 of 40 reviews
Reviewed 4 weeks ago via mobile

So looking forward to watching clock in the walls, but why use a cinema with disabled seating area right in front. Access to the front is easy, but being so close to the screen everything was a blur. Please start using cinema screens with disabled...More

Thank Slartybartfart
Reviewed 24 August 2018

We went to watch Incredibles 2 on a Tuesday morning in the summer holidays. The cinema was very quiet at this time. We had open ended tickets that were an incentive for holding a current account with Lloyds Bank. I presented these to the cashier...More

Thank Psy2013
Reviewed 6 August 2018 via mobile

The cinema was clean and the nachos and popcorn we bought were good. The staff were the slowest staff I have ever seen anywhere, chit chatting among themselves and working at a snails pace when there was a very long queue.

Thank Anita L
Reviewed 25 July 2018 via mobile

I visited vue in Swansea to watch the first purge, which I am aware is a 15. I booked tickets online and went out of my way to try out vue in Swansea when odeon llanelli was completely accessible. As the film was a 15...More

Thank serenlewis11
Reviewed 14 June 2018 via mobile

Previous issues: Couldn’t pay by card once as the till was locked and the person who locked it was on lunch Hotdog orders wrong Horrible customer service Too expensive Always an issue with people talking during the movie.

1  Thank VFH33
Reviewed 2 June 2018

Went to see Deadpool 2 at 5.50pm. Being half term there are a lot if families around at this early evening viewing and there are lots of movies starting around the same time. So we collect out pre-ordered tickets and join the long queue of...More

1  Thank Flash4846
Reviewed 27 May 2018

We went to see Han Solo tonight for my grandsons birthday. We had pre- booked tickets. On arrival the machine would not print them so my son queued. He was third in the Q and waited 15 minutes. There was one young lad behind the...More

Thank morrison2015
Reviewed 24 May 2018 via mobile

It's not fancy but the seats are comfy, staff are friendly and watched a good film. Parking handy in Parc Tawe.

Thank manthtravel
Reviewed 17 April 2018 via mobile

Came in last night to see ghost stories and film was good, screens were clean and food was great! However what really let the experience down was the young man who served us at the till (Tall brown hair first name was Seb on name...More

Thank Ben S
Reviewed 8 April 2018 via mobile

We went to Vue Swansea today with our 3year old. Booking online was easy and the pick up of tickets was great. The cinema was empty- it appears even the reduced ticket price isn’t inviting customers. We wanted to get some nachos and the lady...More

Thank Claire J
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