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Shakespeare Express

Snow Hill Station, Birmingham B19 1AA, England
+44 1789 299866
Website
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Review Highlights
Get there half an hour before or they'll turn you away

The review left by Julie C was entirely correct. i was a member of her party. We DID properly book... read more

Reviewed 11 August 2016
Lolly L
,
Lichfield, United Kingdom
Get there half an hour before or they'll turn you away

We booked a groupon for a train journey from Stratford to Birmingham return. When we arrived, we... read more

Reviewed 7 August 2016
Julie C
via mobile
Read all 23 reviews
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Overview
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Take a fast trip on this nostalgic steam train from Birmingham to its historical and famous neighbor, Stratford-upon-Avon.
  • Excellent67%
  • Very good21%
  • Average4%
  • Poor4%
  • Terrible4%
10 Aug 2016
“Get there half an hour before or they'll turn you away”
7 Aug 2016
“Get there half an hour before or they'll turn you away ”
LOCATION
Snow Hill Station, Birmingham B19 1AA, England
CONTACT
Website
+44 1789 299866
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Reviews (23)
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1 - 10 of 23 reviews

Reviewed 11 August 2016

The review left by Julie C was entirely correct. i was a member of her party. We DID properly book our seats by ringing up beforehand etc.The Shakespeare Experience was soured by the rubbish customer service received - frrom start to finish. Your internal management...More

3  Thank Lolly L
Reviewed 7 August 2016 via mobile

We booked a groupon for a train journey from Stratford to Birmingham return. When we arrived, we were informed there were no seats, they told us to go away, or stand up. I had to make a scene and insist they put us in the...More

6  Thank Julie C
BenVT, Manager at Shakespeare Express, responded to this reviewResponded 9 August 2016

Dear Ms Julie C. I believe your Family Ticket voucher was through Wowcher, but that is neither here nor there. I did receive notification of this situation in my incident report. It is a condition of using the Wowcher that you MUST telephone the Vintage...More

Reviewed 7 September 2015

Well worth a trip. Enthusiastic staff on board. Travel on the main line behind a steam engine keeping up with the traffic on the M40!

2  Thank Emma F
Reviewed 4 September 2015

We travelled in the morning (10.23) from Birmingham to Stratford, returning at about 16.00, and we had about 5.5 hours to enjoy in Stratford, which was easily filled. The steam train was a fun way to get there, turning heads through all of the stations....More

3  Thank Deltic19
Reviewed 14 March 2015

This is a wonderful way to spend a weekend day out in Shakespeares County and incorporate it with a visit to an iconic City Centre shopping mall. Imagine travelling to UK second city from Shakespeares own home town by Steam Train, or visa versa, or...More

2  Thank Marti J
Reviewed 7 September 2014

Four of us went on the train on 1st September to celebrate our 40th wedding anniversary's. Went out on train A returning on train D with a meal on the way back. Service on board was excellent and the meal was of a good standard....More

3  Thank Michael M
Reviewed 1 September 2014 via mobile

Had a brilliant time on the Shakespeare Express. It was really easy and simple on the day with no problems. Friendly staff. Being picky, the bacon rolls were very fatty low quality bacon so I didn't eat mine. If you're going to visit Stratford, you...More

1  Thank AliciaAmy23
BenVT, Director of Sales at Shakespeare Express, responded to this reviewResponded 3 September 2014

We are glad you enjoyed the experience on The Shakespeare Express. I am sorry your bacon roll was not up to standard - we use only premium bacon from a local butcher – I will have words. If there is anything we can do in...More

Reviewed 28 August 2014 via mobile

We went on the Shakespeare Express as a birthday gift for my partner. As it was a treat we had a full day outing taking train a from Snow Hill to Stratford and train d returning. The food on board was excellent. We had a...More

2  Thank Helenlj77
Reviewed 20 August 2014

We had a lovely outing on this train - however £125 for 2.5 hours was expensive. The train really is beautiful and the staff excellent. We enjoyed our Sunday lunch - but the set menu may not be to everyones taste. We were lucky with...More

1  Thank Lesleyann S
Reviewed 10 August 2014 via mobile

We heard about the Shakespeare express on tripadvisor and thought as I live in Birmingham I should do it! So myself and my boyfriend got the first train out of snow hill on a Sunday morning in the beautiful sunshine! The service onboard was great...More

Thank fayeeee84
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Questions & AnswersAsk a question
Teresa L
Is there a dress code in the dining carriage
28 August 2016|
Answer
Response from BenVT | Property representative |
We ask that you are appropriately dressed in smart-casual.
0
Votes
ghostwriter908
The timetable and cost from this trip?
12 August 2016|
Answer
Response from BenVT | Property representative |
Full details for he Shakespeare Express can be found on the Shakespeare Express website.
0
Votes