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Review Highlights
Always late

Do not take this company if you want to be in time. They are always late. We almost lose our flight... read more

Reviewed 3 days ago
Trail400918
via mobile
Surprise end

Taking the coach from Gatwick airport to London Victoria, then connecting a coach to go to... read more

Reviewed 6 days ago
rubdyb
,
Canterbury, United Kingdom
via mobile
Read all 751 reviews
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Traveller Overview
  • Excellent20%
  • Very good18%
  • Average9%
  • Poor8%
  • Terrible45%
3 weeks ago
“Buses ok. Driver attitude not so.”
4 weeks ago
“Artist wifi I've ever used”
About
National Express Coach is the largest operator of scheduled coach services in the UK. We operate high frequency services linking almost 1,000 destinations across the country, including all major cities and airports. For over 40 years, we’ve invested...more
Suggested duration: < 1 hour
Contact
Birmingham B5 6DD, England
Website
+44 871 781 8181
Call
Top Selling Tours & Activities in and around Birmingham
Reviews (751)
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1 - 10 of 506 reviews
Reviewed 3 days ago via mobile

Do not take this company if you want to be in time. They are always late. We almost lose our flight because the bus was 45 minutes late

Thank Trail400918
Reviewed 4 days ago via mobile

On time. Easy to find at Gatwick. Friendly driver. Wifi not working. Clean bus. I would not hesitate to ride again.

Thank 277manuell
Reviewed 6 days ago via mobile

Taking the coach from Gatwick airport to London Victoria, then connecting a coach to go to Canterbury. I was supposed to have a 40 minute layover in between but ended up being very very late with my trip from Gatwick which would result in me...More

Thank rubdyb
Reviewed 6 days ago

Lovely chatty driver on the wayto birmingham. Was 40 minutes late due to road conditions. My sister who was collecting was given a pass to stay in the disabled parking longer. Journey back. I was delayed getting to Birmingham so rang up and announced I...More

Thank Vicky G
Reviewed 1 week ago via mobile

I don’t understand how this company is ok with attitude of their drivers. So rude staff. They just rely on the fact people must travel. But this review is about how National express stole my money yesterday. I did not realised until I have checked...More

Thank Pumaxxl
Reviewed 1 week ago via mobile

I’ve never seen a company that has far more bad reviews than good ones but they have earned them. Obviously the management doesn’t care and neither do the drivers. Why do the drivers have to holler at the passengers that they have reached their destination....More

1  Thank Paul_6O218
Reviewed 2 weeks ago via mobile

Got a return ticket Stansted-London with my Ryanair flight. Standing at Victoria Coach Station only to hear from literally every bus driver that the bus is fully booked and they can't let me (or the other ~10 people having the same ticket as me) in....More

Thank Roving62143532890
Reviewed 2 weeks ago

We traveled from London to Southampton. The bus departed exactly on time and had a very pleasant and hassle free journey. On the way we complained that the bus was hot and could the driver turn on the air conditioning. After a few minutes he...More

Thank Gordon B
Reviewed 2 weeks ago via mobile

Really bad experience almost missed a flight traveled in a bus that shouldn't have left Bristol as already had problems with it. Put so much stressed on us told us it " might break down but fingers crossed". And it did break down ! Nothing...More

Thank Karolina N
Reviewed 3 weeks ago via mobile

Extremely poor value for money!! Staff has become very rude, prices went up, coaches are worse and worse every day, no more WiFi and cannot charge devices anymore as seems not to be electricity into the plugs. Now they had this genial idea of checking...More

Thank Timea L
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Questions & Answers
Ask a question
Paul_6O218
9 November 2018|
Answer
Response from curtis-roy | Reviewed this property |
They have an app on board, and it is an entertainment app.
0
Votes
pamela h
25 August 2018|
AnswerShow all 8 answers
Response from TrishandJose | Reviewed this property |
Agreed lol I think this is a bigger human condition in that manners, privacy and good ol fashioned consideration have been thrown overboard...
1
Vote