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Review Highlights
Very poor

Totally unsatisfactory service at Heathrow. Coach booked, I arrived per half an hour early, the... read more

Reviewed 1 week ago
ASwalez
,
Bristol, United Kingdom
via mobile
Average

Coach came 40 minutes late into London Victoria, driver said sorry and quickly boarded us all. The... read more

Reviewed 1 week ago
MissCD0
,
London, United Kingdom
via mobile
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Traveller Overview
  • Excellent20%
  • Very good18%
  • Average9%
  • Poor8%
  • Terrible45%
Travellers talk about
About
National Express Coach is the largest operator of scheduled coach services in the UK. We operate high frequency services linking almost 1,000 destinations across the country, including all major cities and airports. For over 40 years, we’ve invested...more
Suggested duration: < 1 hour
Contact
Birmingham B5 6DD, England
Website
+44 871 781 8181
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Top Selling Tours & Activities in and around Birmingham
Reviews (710)
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All reviewsfriendly drivervictoria bus stationalways on timeplug socketscomfortable seatsringwood
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1 - 10 of 478 reviews
Reviewed 2 days ago via mobile

THEY SOLD SEATS TO SOMEONE ELSE!! Travelled as 6 people on 21/09. Stuck at stansted airport even when we booked and paid 3 weeks in advance, the national express sold our seat to someone else who paid in cash! We were already in the queue...More

Thank Ah T
Reviewed 5 days ago via mobile

I took a party of six on the coach from Dover to Amsterdam overnight .It was brilliant.New coach very good driver able to sleep most of the night and reasonable .fifty pounds returnMore

Thank Richard D
JamieNX, Digital Contacts Manager at National Express, responded to this reviewResponded 4 days ago

Thanks so much for the kind review. We believe that our European journeys that we now offer are great value for money and it's great to hear that you found the coaches comfortable on such a long journey. We hope you choose to use us...More

Reviewed 1 week ago via mobile

I travelled on the coach from Stansted to Stratford and all journey all I can smell was urine and crap for the toilet it was the most disgusting journey ever!! I would advise you do not travel with this company they do not care about...More

1  Thank ricky e
JamieNX, Digital Contacts Manager at National Express, responded to this reviewResponded 4 days ago

Sorry to hear that you had a poor experience when travelling with us recently. We pride ourselves on our modern fleet of coaches but we understand that we don't get it right every time. Occasionally there can be issues with the toilets but we always...More

Reviewed 1 week ago via mobile

Free WiFi and internet service. Friendly driver. Multiple destinations available. Comfortable seating. Power points available. Cheap prices if you book early. Clean environment. Not wheelchair friendly. Seat belts are compulsory although they are not all used by the passengers.More

Thank curtis-roy
JamieNX, Digital Contacts Manager at National Express, responded to this reviewResponded 4 days ago

Thank you so much for your review, we aim to provide all of the above and we are glad you noticed :) We know that thousands of happy customers like yourself use our services daily - (They just don't seem to leave reviews) :) Once...More

Reviewed 1 week ago via mobile

Totally unsatisfactory service at Heathrow. Coach booked, I arrived per half an hour early, the boards displayed the bus was running late (by approximately 10mins) and the wait in the lounge. They did not announce the bus station it would be arriving at. When I...More

Thank ASwalez
JamieNX, Digital Contacts Manager at National Express, responded to this reviewResponded 4 days ago

I'm sorry to hear that you were not happy with the service provided. Sometimes our coaches can make up time and delays can be reduced, however we would expect staff at our manned stations to announce the coaches arrival or any changes to the journey...More

Reviewed 1 week ago via mobile

Coach came 40 minutes late into London Victoria, driver said sorry and quickly boarded us all. The coach was rather cold, didn't waste my time going toilet, people behind me said it stinks, yuck! Need to sort the hygiene of washroom, surprised I held my...More

Thank MissCD0
JamieNX, Digital Contacts Manager at National Express, responded to this reviewResponded 4 days ago

Hi Thanks for your review and I am sorry to hear that there were a few issues on your journey. A cold coach for such a long journey can't have been comfortable, if you do have an issue in future it is sometimes worth letting...More

Reviewed 1 week ago

We travelled with this company so many times the last being on 07/08/18 for the maiden concert in Birmingham when we arrived at Leicester coaching station we got told our coach will be 1 hour late when i explained this to a member of staff...More

Thank GrandTour814477
JamieNX, Digital Contacts Manager at National Express, responded to this reviewResponded 4 days ago

I'm sorry to hear that you had a poor experience travelling to the NEC. If you would like us to look into your complaint for you please use the link below to log your complaint and our Customer Relations Team will get back to you....More

Reviewed 1 week ago via mobile

I trying to get to Golders green with the last bus but was full booked so I decide to take next one to Victoria the bus driver was waiting but the old told guy that sells tickets he refused to communicate with any of the...More

Thank iulia15anton
JamieNX, Digital Contacts Manager at National Express, responded to this reviewResponded 5 days ago

That's disappointing top read - just because we are busy it doesn't mean we can afford to compromise the customer service we provide. I have forwarded a copy of your review to the manager at Golders Green to discuss this issue with his team. I...More

Reviewed 1 week ago

Recently travelled by National Express from London Victoria to Liverpool and back. The journey was comfortable and buses were clean.

Thank himsh
JamieNX, Digital Contacts Manager at National Express, responded to this reviewResponded 5 days ago

Thank you for your review, great to hear that you were happy with the service provided. I hope you choose to travel with us again in the future. Kind regards Jamie

Reviewed 2 weeks ago via mobile

Waited over an hour for a bus from the airport. The first one didn't turn up and then on the second bus that eventually arrived the card reader wasn't working and the driver wasn't helpful!!

Thank Jeffdee
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Questions & Answers
Ask a question
pamela h
25 August 2018|
AnswerShow all 6 answers
Response from TrishandJose | Reviewed this property |
Agreed lol I think this is a bigger human condition in that manners, privacy and good ol fashioned consideration have been thrown overboard...
1
Vote
Mr z Z
29 June 2018|
AnswerShow all 5 answers
Response from JamieNX | Property representative |
Hey Mr Z Your poor review on Trip Advisor was for West Midlands Buses not National Express Coaches. The review page and this forum is for National Express Coaches only. If you have a problem with your local bus service I... More
0
Votes
Mr z Z
14 June 2018|
AnswerShow all 3 answers
Response from JamieNX | Property representative |
Hey Mr Z Your poor review on Trip Advisor was for West Midlands Buses not National Express Coaches. The review page and this forum is for National Express Coaches only. If you have a problem with your local bus service I... More
0
Votes