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Address: Unit 4 Baxter Road, Sheffield S6 1JF, England
Phone Number: +44 114 234 8844
Website
Description:

A great children's party and play centre. We do various party packages and...

A great children's party and play centre. We do various party packages and offers for customers. We have a full menu for food and drinks at reasonable prices. The children's equipment is based on a pirate ship complete with masts and sails. Come and give us a try we are sure the kids will love it.

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TripAdvisor Reviewer Highlights

Read all 27 reviews
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  • 5
    Excellent
  • 8
    Very good
  • 5
    Average
  • 4
    Poor
  • 5
    Terrible
Play date

Decent enough atmosphere and not too badly priced. Food is average at best. Took 2 attempts to get the order right. Not a bad place to kill a couple of hours on a weekend although... read more

3 of 5 bubblesReviewed 23 April 2016
jimmitee
,
Sheffield, United Kingdom
via mobile
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27 Reviews from our TripAdvisor Community

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Showing 27: English reviews
Sheffield, United Kingdom
Level Contributor
20 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 23 April 2016 via mobile

Decent enough atmosphere and not too badly priced. Food is average at best. Took 2 attempts to get the order right. Not a bad place to kill a couple of hours on a weekend although there are better play centres around there are also worse.

Helpful?
Thank jimmitee
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 1 April 2016 via mobile

Hands down the worst place I could have ever taken my children! Spent £9 getting in and within about 30 seconds we decided to leave! Children fighting, parents swearing and the overall place was disgusting! Never again will I ever take my children to this place!

Helpful?
6 Thank Samantha U
Level Contributor
42 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 26 February 2016 via mobile

We recently attended a birthday party and came away very impressed. Set out as most play centres are, but my son liked that it was shaped like a pirate ship and enjoyed playing on the different levels. I had a hot drink, this was nice and well priced. The party was well hosted and I liked that the party had... More 

Helpful?
2 Thank KorbenXander
Sheffield, United Kingdom
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 7 February 2016 via mobile

We really loved it here when we went recently. Staff were friendly, it was clean, spacious and lots for the kids to do! Obviously the new owners have done a lot of work to make it nice! The only thing I would change is provision of Soya milk in the cafe so those who are dairy free can have a... More 

Helpful?
Thank YamMay
Lisa G, Owner at Castaway Cove, responded to this review

Thank you for the review. We are happy to hear that you enjoy visiting us and staff appreciate it. We are looking into options for special dietary requirements but as yet have not found a feasible way of bringing in a soya milk option. More 

Sheffield, United Kingdom
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 January 2016

The place itself is tucked away on an industrial estate the car park however can get busy especially if there are any parties on. When we entered the building, the first thing that was clear was not enough staff. It took ages to pay to get into the place because the staff were rushed off their feet serving drinks and... More 

Helpful?
1 Thank Catherine P
Lisa G, Owner at Castaway Cove, responded to this review

Thank you for your review. Unfortunately we were short staffed due to illness last week. More 

Sheffield, United Kingdom
Level Contributor
14 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 2 November 2015 via mobile

We always use this playcentre but won't be anymore. It's really gone down hill. Everything appears mucky and smells like fat fryers all the time. The last time we visited is what's made me write a review. 2 young staff members on front and a more mature lady in the kitchen who said she wouldn't serve any more food after... More 

Helpful?
2 Thank ajays30
Lisa G, Manager at Castaway Cove, responded to this review

Hi, We are sorry your visit was substandard, it would be helpful to know which day you visited so we can address issues with the staff who were on shift. The kitchen is normally open until 5pm so I need to investigate why it wasn't. We expect high standards of Customer Service and do not expect any customer to be... More 

Level Contributor
9 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 10 October 2015 via mobile

Food did not arrive until 5 minutes before end of party. Staff we rude. When I went to the counter to pay for a drink there was no one there. This is the closest play centre to my home but don't think we'll be going again

Helpful?
Thank Lisa P
Sheffield, United Kingdom
1 review
2 of 5 bubbles Reviewed 25 February 2015

1st hour on play-frame great - massive soft-play climbing area with slides etc for kids to run wild - fantastic. It was the sit-down bit of the party that was the big let down - Our 'party host' was a nice but over-whelmed teen who briefly nips in to dish out food, light candles then scarpers - NO organisation or... More 

Helpful?
Thank ZippityDoDar
Lisa G, Owner at Castaway Cove, responded to this review

I am glad to hear you enjoyed the centre and liked it. I am sorry that your party experience was not up to scratch. I see it says you visited in December, since the middle of January we have been working on retraining the Party Hosts so they are doing the job better as you have not been the only... More 

Level Contributor
89 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 7 February 2015 via mobile

I went to a kids party and the allocated areas a spacious and clearly marked. As is the party room allocated also. The play area had a unique layout with a multitude or areas for all ages up to 10 years old. Lots of other items to play external to the main area with lots of choice. The food was... More 

Helpful?
Thank Getmetothehotel
Sheffield, United Kingdom
Level Contributor
30 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 15 December 2014

We went to a birthday party here, I was a bit worried as the last time we visited it was very dirty, but on this visit it seemed to be cleaner, I would recommend that the party seating areas are made more inviting it was like as sitting in a dark room, the staff need to learn more social skills... More 

Helpful?
Thank Sarah W
Lisa G, Owner at Castaway Cove, responded to this review

Thank you for your review. We are working on the lighting in the centre and we had all the main area lights changed on the 15th Dec which has made a difference. Staff are undergoing Customer Service training to improve their skills. We will take on board your comments about the toilets and look into possible solutions. We have had... More 

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  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?