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Grosvenor Casino Reading South

Reading RG2 0SN, England
+44 118 402 7800
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Review Highlights
Works Xmas Party

We attended last year and we were disappointed as supposed to be music and other parties, but days... read more

Reviewed 16 December 2017
mrsh839
,
Swindon, United Kingdom
via mobile
Night out

After receiving a voucher to play roulette my partner and I visited on Friday 24th Nov we decided... read more

Reviewed 26 November 2017
patjosephrice
,
Reading, United Kingdom
Read all 95 reviews
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Overview
  • Excellent57%
  • Very good20%
  • Average13%
  • Poor6%
  • Terrible4%
Travellers talk about
“great night” (11 reviews)
“bar meal” (4 reviews)
“casino floor” (3 reviews)
LOCATION
Reading RG2 0SN, England
CONTACT
Website
+44 118 402 7800
Write a ReviewReviews (95)
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1 - 10 of 95 reviews

Reviewed 16 December 2017 via mobile

We attended last year and we were disappointed as supposed to be music and other parties, but days before they advised we were the only booking so music was cancelled. Despite this we re-booked for this year on a busier day and were left even...More

Thank mrsh839
GCasinoReadingCSM, Manager at Grosvenor Casino Reading South, responded to this reviewResponded 3 weeks ago

Thank you for your review, We have to admit that our first night of Christmas parties was not our best effort. We were short staffed, both in the kitchen and on the bar, so we had to hire in agency staff to cover at the...More

Reviewed 26 November 2017

After receiving a voucher to play roulette my partner and I visited on Friday 24th Nov we decided to have a bar meal and although the service was very good the food was poor which was a disapointment but the whole staff from entrance to...More

Thank patjosephrice
GCasinoReadingCSM, Manager at Grosvenor Casino Reading South, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to review. I can advise that our dress code has been reviewed and although we have to cater for a very diverse crowd, we are reinforcing our smart casual approach.

Reviewed 6 November 2017 via mobile

Visited with friends on Sunday (asked for balloons 🎈 on table if possible) arrived had pre dinner drinks (absolutely fantastic service and extremely friendly staff). Meal was wonderful (one fillet steak was over cooked asked for another and had no issues whatsoever changing this to...More

Thank sharon t
GCReadingSouth, Manager at Grosvenor Casino Reading South, responded to this reviewResponded 7 November 2017

So glad to hear that you enjoyed your evening. We are planning a fantastic New Years Eve party and we are looking forward to seeing you all. Thank you for taking the time to send us a review.

Reviewed 21 September 2017 via mobile

Great night out with friends, it's a casino so you win some you lose some i mainly lose some but still have fun. I have been a few times now and have always enjoyed myself and as a usual designated driver the Coke and lemonade...More

Thank Claire M
GCReading, Manager at Grosvenor Casino Reading South, responded to this reviewResponded 23 September 2017

Hi , thanks for visiting us. Please let us know if you are the designated driver when you visit - All soft drinks on tap will be free. We look forward to seeing you again soon.

Reviewed 8 September 2017 via mobile

Clean and tidy casino with good variety of games and great menu. Bar service is often slow, but quite friendly.

Thank dean p
GCReading, Manager at Grosvenor Casino Reading South, responded to this reviewResponded 23 September 2017

Thanks for your review. Our bar staff are on a training course so we are hoping to speed up service. We hope to see you again soon.

Reviewed 8 August 2017 via mobile

It's a great place to have fun. You can find everything from food, drinks and night club to all the gambling things like poker table, live roulette and slot machines. Really comfy ambient and the best there is a free parking 😊😊😊

Thank Vladislav B
GCReading, Manager at Grosvenor Casino Reading South, responded to this reviewResponded 14 August 2017

Thank you for visiting us - we are looking forward to seeing you again and again.

Reviewed 16 July 2017 via mobile

Go here with friends once a month or so. Good location on the edge of Reading. Nice staff, up for a laugh. Reasonably priced beer. The only problem is they keep taking my money.

Thank filhart
GCReading, Manager at Grosvenor Casino Reading South, responded to this reviewResponded 19 July 2017

Thanks for the review - next time you are in ask our reception team for a learn to play session - we will see if we can change your luck :)

Reviewed 3 May 2017 via mobile

A casino. You gamble, you drink, you might have a bite to eat. It's situated on the out skirts of Town. It has a clean wash facility, a full bar and holds a various range of casino like games. However, staff aren't very attentive or...More

Thank tiffanymarin2017
GCReading, Manager at Grosvenor Casino Reading South, responded to this reviewResponded 19 July 2017

Thanks for visiting us, we are constantly training our staff to develop the best service, and appreciate your feedback which we will use for further training needs.

Reviewed 24 April 2017 via mobile

Having been to the Grosvenor casino a few times now, I can honestly say that from the first visit to the last, the service has not faltered one bit. The staff are friendly and helpful, the food and drink are well priced, the casino is...More

Thank Danny H
GCReading, Manager at Grosvenor Casino Reading South, responded to this reviewResponded 29 April 2017

Thank you for your great review, it's always nice to hear when our customers have a good time. We are looking forward to entertaining you again in the future.

Reviewed 26 March 2017

Came here for a meal, drinks and gaming on Saturday night. The place looks great and food was good however the staff just wernt up to standard. Bar staff were incredibly slow and under-staffed. Only 2 people working behind the bar with a queue 3...More

1  Thank ReeG2
GCReading, Manager at Grosvenor Casino Reading South, responded to this reviewResponded 29 April 2017

Thank you for your feedback. We have been extremely short staffed and we are looking to rectify this. Regarding the dress code, we have had to relax our standards slightly, but we do agree with you that the standards are not always adhered to. This...More

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Ask a question
Questions & Answers
Sam C
9 January 2018|
Answer
Response from filhart | Reviewed this property |
Usually £1 but depends on the time of day/busyness and what tables are open I think.
0
Votes
Laura S
1 August 2017|
AnswerShow all 2 answers
Response from GCReadingSouth | Property representative |
Hi, jeans and trainers are fine for the boxing event. We request smart casual, no ripped jeans or track suits. We are looking forward to seeing you.
0
Votes
Stewart W
8 May 2017|
AnswerShow all 2 answers
Response from GCReadingSouth | Property representative |
Hi, sorry for the delay in getting back to you. Our dress code is smart casual. We do allow jeans, but they should not be overly ripped. No track suits, flip flops or sports wear. In the summer we allow shorts, but they... More
0
Votes