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Southeastern Railway

London, England
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Review Highlights
Unreliable

Tickets are extortionate with a single travel card off peak being almost £13 . Trains are always... read more

Reviewed 6 days ago
Honest_reviewer1048
,
Greater London, United Kingdom
via mobile
Lost baggage

Staff on this service have all ways being pleasant, helpful and professional especially staff at... read more

Reviewed 1 week ago
Ensenora C
,
London, United Kingdom
via mobile
Read all 49 reviews
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  • Excellent20%
  • Very good24%
  • Average2%
  • Poor12%
  • Terrible42%
Travellers talk about
“st pancras” (4 reviews)
“dover priory” (2 reviews)
Suggested Duration: 1-2 hours
LOCATION
London, England
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"st pancras"
in 4 reviews
"dover priory"
in 2 reviews
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1 - 10 of 46 reviews

Reviewed 6 days ago via mobile

Tickets are extortionate with a single travel card off peak being almost £13 . Trains are always late .... always , and when they do arrive you have to stand in an uncomfortable position in a overcrowded carrariage because they continuously use 6-8 train carriages...More

Thank Honest_reviewer1048
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Staff on this service have all ways being pleasant, helpful and professional especially staff at Stratford international. I left my bag on one of the train (Chatham to Stratford international) staff at Stratford were simply amazing (Phil and colleague) in trying to get my bag...More

Thank Ensenora C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

If been sent an email from work containing the reference number to my train ticket that I was supposed to pick up from the train station.. this would have been fine if the station wasn't landlocked closed. So I called the southestern customer services &...More

Thank Joe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 weeks ago via mobile

rude ticket people and train enforcers, speaking to us like were stupid. so disapointing considering we were only asking for help as we had an incident in purchasing a ticket for one who was in our party.

Thank haterudepeople2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2018 via mobile

Got on a to Start (specifically said Stratford as a stopping station) with the final destination being southend Vic.. Got to Stratford and the doors wouldn't open. Then had to stay on the train to flipping southend... Wasted my whole evening cause I had tot...More

Thank nixsinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2018 via mobile

Hi. I travelled Tunbridge Wells to sevenoaks in the morning. Tickets are expensive because it's peak time. Lot of people on the station. Long queue to the ticket machine because the ticket office closed. Why not?! No information about the platforms. Icing on the top...More

Thank Kriszti J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2018

I wish soon there will be this new amazing method of public transport. So that rail services like this would go out of business. Trains are delayed on peak times! Over crammed, its so stupid that they don't always use 12 coaches on peak hours....More

Thank R L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2018

I use Southeastern every day to go to work. A large part of their fleet of trains are fast approaching 30 years old, dirty, smelly, badly maintained and frequently break down. The reliability is generally poor, they schedules badly constructed (fast trains running just 5...More

Thank Simon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2018

We enjoyed a superfast train journey (57 minutes) from St. Pancras International to Canterbury West and back today. What was particularly noteworthy was the very friendly and helpful conductor on the train. He asked us whether we had been to Canterbury before -- we said...More

Thank rh24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2018

I matched all the criteria for getting a refund for a cancelled journey from Gillingham to London St Pancras, provided all the necessary evidence like train tickets and other details The website said: 'Ticket refunds: Passengers who bought tickets from us and weren’t able to...More

Thank Jasper T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & Answers
judy13283
15 August 2016|
AnswerShow all 3 answers
Response from Mister_Liam | Reviewed this property |
Travel time is approx 2 hours. You can book tickets in advance from £11.00. A faster way to Dover would be the HS1 high speed train from St Pancras. Hope this helps.
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