We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sanctuary Spa Covent Garden - CLOSED

12 Floral Street | Covent Garden, London WC2E 9DH, England
+44 845 521 4567
Call
Website
Save
Review Highlights
Big disappointment

Have always wanted to go to the sanctuary and was lucky enough (or so i thought)to be given... read more

Reviewed 22 June 2014
Lev900
,
London
Memorable experience please don't close

I can't believe that when I finally decided to make the journey to the Sanctuary Spa I also found... read more

Reviewed 1 June 2014
onetinywish
,
UK
Read all 267 reviews
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Neighbourhoods
Neighbourhoods
Overview
More
Sanctuary Spa treats up to 60,000 women every year at our iconic home in the heart of London’s Covent Garden.A beautiful building filled with hidden treasures, the spa is a true Sanctuary away from the bustle of the City.The spa first opened its doors in 1977 and was created by a US Choreographer as a gift of love to his ballerina wife and it soon became a magical retreat for the dancers of the Royal Ballet to come and relax after training.For the last 35 years we have continued helping women to relax and rejuvenate whilst enjoying precious time together with friends and family. Sanctuary Spa is a fun place for enjoyment, whether you’re indulging in a glass of bubbly while lounging by the serene Koi Carp pools, applying a Moroccan mud mask or feeling aches and pains dissolve under the skilled fingers of our therapists.
  • Excellent26%
  • Very good20%
  • Average19%
  • Poor18%
  • Terrible17%
22 Jun 2014
“Big disappointment”
31 May 2014
“Memorable experience please don't close”
LOCATION
12 Floral Street | Covent Garden, London WC2E 9DH, England
Covent Garden
CONTACT
Website
+44 845 521 4567
Reviews (267)
Traveller rating
Traveller type
Time of year
Language

1 - 10 of 266 reviews

Reviewed 22 June 2014

Have always wanted to go to the sanctuary and was lucky enough (or so i thought)to be given vouchers for my birthday. I took a friend along and we both had the same disappointing experience. First they left me waiting and in fact forgot about...More

14  Thank Lev900
Reviewed 1 June 2014

I can't believe that when I finally decided to make the journey to the Sanctuary Spa I also found out it was closing! My biggest regret is not taking my mother and mother in law who both would have loved the spa experience. My three...More

3  Thank onetinywish
Reviewed 30 May 2014

Gutted to read that the Spa is closing as I have always combined a trip with a spot of retail therapy. I have visited the spa both on my own and with friends and always benefitted from good food and a good relax. I have...More

Thank homeinthesun
Reviewed 28 May 2014

y friend and I had a lovely day at the Sanctuary last Sunday (May 2014). Such a shame it is closing - I would definitely have returned. The staff were lovely, nothing was too much trouble. The lunch choices were good and the quality of...More

3  Thank Darceyb
SanctuarySpa, Guest Relations Manager at Sanctuary Spa Covent Garden, responded to this reviewResponded 30 May 2014

Thank you so much for taking the time to leave your feedback with us. It is heartening to read that you and your friend had such a relaxing time at the spa. We do hope that we can rely on your continuing support as we...More

Reviewed 26 May 2014 via mobile

Waste of money! £600 for 3 people to sit freezing in a corridor with ice cold staff and crap food No! Therapy s were substandard but felt sorry for them as its not their fault!! Poor management! Broken locks on toilet doors so you have...More

8  Thank Edith C
SanctuarySpa, Guest Relations Manager at Sanctuary Spa Covent Garden, responded to this reviewResponded 30 May 2014

Thank you for your feedback. Can I ask you to contact us directly with a further understanding of your query so we can attempt to resolve this for you. Please email info.uk@sanctuary.com. Kind regards, The Sanctuary Team

Reviewed 9 May 2014 via mobile

I have never been to the Sanctuary before and was pleasantly surprised. I have always tried to find a place like this in London and am devastated to hear that the sanctuary is closing for good. I can't agree with the previous review as all...More

Thank eve82h
SanctuarySpa, Guest Relations Manager at Sanctuary Spa Covent Garden, responded to this reviewResponded 24 May 2014

Thank you so much for your feedback and for taking the time to tell us how great your day was. We are pleased you enjoyed it and will be left with fond memories of our beautiful spa and the Sanctuary team. Kindest regards.

Reviewed 1 May 2014

Having not been to the Sanctuary before my friend and I were looking forward to the day. The staff were polite, friendly and helpful. The koi area quite busy but we found somewhere to sit for coffee. The swing pool area was clean but tired...More

2  Thank Sharfly
SanctuarySpa, Guest Relations Manager at Sanctuary Spa Covent Garden, responded to this reviewResponded 12 May 2014

Thank you for your feedback. We will ensure that this is passed onto our restaurant team so it can be used to improve the service. Kind regards, The Sanctuary team

Reviewed 24 April 2014

I have had the pleasure of five lovely visits to the Sanctuary and am so sad to learn that this iconic ladies' spa will be closing at the end of May. My most recent visit was a day spa as a special birthday treat with...More

2  Thank Angela C
SanctuarySpa, Guest Relations Manager at Sanctuary Spa Covent Garden, responded to this reviewResponded 12 May 2014

Thank you so much for your kind words and wonderful feedback for our dedicated team. We too are very sad to see such an iconic spa close its doors and assure you that the team will receive your feedback and thanks for the wonderful work...More

Reviewed 16 April 2014

I have been to the Sanctuary a couple of times, and after reading that it would be closing down after 37 years, decided to take my Daughter, who has never been there. We booked a day spa with a couple of treatments each. I expected...More

4  Thank Christine N
SanctuarySpa, Guest Relations Manager at Sanctuary Spa Covent Garden, responded to this reviewResponded 12 May 2014

Thank you for taking the time to feedback to us and for your custom. We too are very sad to see our iconic spa closing its doors but want to leave everyone with fond memories of their experiences here spanning over the last 37 years....More

Reviewed 14 April 2014

I had heard that the Sanctuary is due to close at the end of May so after having had several enjoyable visits I decided to visit for the last time with a friend who had never been. Unfortunately the reception was full to bursting of...More

3  Thank dizzyblonde8
SanctuarySpa, Guest Relations Manager at Sanctuary Spa Covent Garden, responded to this reviewResponded 12 May 2014

Thank you so much for taking the time to feedback to us. We are sincerely apologetic for your poor experience and wanted to take this opportunity to assure you that the team that are remaining here are dedicated to giving all our guests the best...More

Nearby
Covent Garden
Whether you're headed here to check out the multitude
of shops, theaters, cafes, pubs, and restaurants, or
simply to be among the multitude of people who pass
through this pretty part of town, you'll love soaking
up the festive and historic atmosphere in and around
Covent Garden. Even if you don't have tickets to the
opera or a show at one of the many famous theaters
here, don't be surprised if find yourself captivated
...More
Nearby Restaurants
Clos Maggiore
3,270 reviews
.08 km away
Palm Court Brasserie
1,841 reviews
.06 km away
Cafe Pacifico
915 reviews
.09 km away
The Nags Head Covent Garden
513 reviews
.09 km away
Nearby Attractions
Covent Garden
17,139 reviews
.11 km away
St. Paul's Church (The Actors' Church)
108 reviews
.11 km away
Apple Market
125 reviews
.13 km away
Pineapple Dance Studios
11 reviews
.14 km away