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Santander Cycles

Open Now: 00:00 - 23:59
Open today: 00:00 - 23:59
Review Highlights
Convenient way to navigate the city!

Santander Cycles (or Boris Bikes) was a brilliant touch during an absolutely mad early morning... read more

Reviewed 5 November 2018
AthinoulaM1
Enjoyable way to get around London!

I lived in London a few years back and I cannot believe I didn't use the Boris bikes till now. The... read more

Reviewed 27 October 2018
impulsivekiwi
,
Auckland Central, New Zealand
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Traveller Overview
  • Excellent44%
  • Very good19%
  • Average6%
  • Poor6%
  • Terrible25%
Travellers talk about
“boris bikes”(24 reviews)
“hyde park”(63 reviews)
“cycle lanes”(15 reviews)
About
Santander Cycles is London's self-service, bike-sharing scheme for short journeys. You can hire a bike from as little as £2. Simply go to any docking station with your bank card and touch the screen to get started. There's no need to book - hire a...more
Open Now
Hours Today: 00:00 - 23:59
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Contact
London SW1H 0TL, England
Website
+44 343 222 1234
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Reviews (500)
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All reviews boris bikes hyde park cycle lanes access fee london traffic bank card explore london kensington gardens rush hour buckingham palace big ben docking parks gears release journey instructions
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1 - 10 of 357 reviews
Reviewed 3 weeks ago via mobile

Totally misleading information on the terminal. It says that "it costs £2 to access the bikes for 24 hours" but the truth is that you have to pay £2 for each 30 minutes journey or less.

Date of experience: November 2018
1  Thank StefanosV35
Reviewed 3 weeks ago

I live in south London and when my bike is in for servicing I use a Boris bike, there were no bikes available at one dock so I went to the next one, the screen was broken on one side and the other side was...More

Date of experience: November 2018
Thank James C
Reviewed 5 November 2018

Santander Cycles (or Boris Bikes) was a brilliant touch during an absolutely mad early morning London visit! For some reason, I ended up getting overcharged but I was able to settle the issue with ease and received the appropriate refund, by providing my receipt, as...More

Date of experience: December 2017
Thank AthinoulaM1
Reviewed 27 October 2018

I lived in London a few years back and I cannot believe I didn't use the Boris bikes till now. The docking stations were everywhere. I did have issues trying to get a bike out from near Waterloo station one evening however it was all...More

Date of experience: September 2018
Thank impulsivekiwi
Reviewed 24 October 2018

Had thoroughly read the web site so knew what to expect , collected bikes from Lancaster Gate, rode them across Hyde park in the direction of the Science and History museum, only to find no docking spaces available at any of the racks, A quick...More

Date of experience: October 2018
Thank stiavnik
Reviewed 21 October 2018 via mobile

Firstly we didn’t read the instructions properly and assumed it would only be £2 per bike for 24 hrs. Our time isn’t up so I’ve no idea how much it’ll cost. I don’t care. It was brilliant. I know for next time and I will...More

Date of experience: October 2018
1  Thank k8bse
Reviewed 11 October 2018 via mobile

Saying 2£ for the first 24 hours and I got charged 116£! Pure scum! Don’t waste your money, you can buy your own bike and that’d be cheaper!

Date of experience: July 2018
Thank Emma R
Reviewed 6 October 2018 via mobile

Costed A LOT more in the end. No clear messaging about pricing. Thank god we did ride the bikes only for few hours. Be aware, especially if you have limited budget for holidays

Date of experience: October 2018
Thank Kristaps M
Reviewed 21 September 2018

Don't be discouraged by the negative comments. if you don't dock your cycle properly, of course you'll be charged extra. you pay £2 per bike, per 24 hours. every first 30mins are included in your ride. for every extra 30mins you pay an extra £2....More

Date of experience: September 2018
Thank DiogoC119
Reviewed 17 September 2018

Firstly, most of the reviews seem to misunderstand the pricing structure. Whilst these are intended at people making short journey and not at tourists touring the city, I agree the price is maybe not that well communicated. Once you've understood that, they work great. Londong...More

Date of experience: September 2018
Thank M4677QXanon
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Questions & Answers
Ask a question
L K
4 November 2018|
AnswerShow all 2 answers
Response from Thomas M | Reviewed this property |
We had the same problem. We had gotten 3 codes for 3 bikes, only 2 codes worked. So I sent my wife and daughter off and I didn’t get to ride. A few weeks later on our credit card bill I was charged as if I had gotten that... More
0
Votes
Bori B
17 October 2018|
AnswerShow all 3 answers
Response from janeandmo | Reviewed this property |
Did you enter the card code. You should have been allowed another ride within 24 hours. Perhaps the first hadn’t docked. Phone TFL
0
Votes