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Santander Cycles

London SW1H 0TL, England
+44 343 222 1234
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Review Highlights
As close as you can get to scam without being one

Super confusing pricing scheme greatly compromises the idea. In order to pay 2 pounds for 24h as... read more

Reviewed 6 days ago
Szymon B
Best of cty bike rental v1.0

Available and accessible web/app; inexpensive; relatively heavy; Well maintained; Friendly use... read more

Reviewed 6 days ago
Pinchas L
,
Tel Aviv
Read all 438 reviews
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Santander Cycles is London's self-service, bike-sharing scheme for short journeys. You can hire a bike from as little as £2. Simply go to any docking station with your bank card and touch the screen to get started. There's no need to book - hire a bike, ride it where you like, then return it to any docking station.
  • Excellent45%
  • Very good21%
  • Average6%
  • Poor6%
  • Terrible22%
Travellers talk about
“docking station” (53 reviews)
“boris bikes” (19 reviews)
“hyde park” (56 reviews)
Open Now
Hours
Hours Today: 00:00 - 23:59
LOCATION
London SW1H 0TL, England
CONTACT
Website
+44 343 222 1234
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Write a ReviewReviews (438)
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All reviews
"docking station"
in 53 reviews
"boris bikes"
in 19 reviews
"hyde park"
in 56 reviews
"cycle lanes"
in 14 reviews
"access fee"
in 6 reviews
"london traffic"
in 8 reviews
"bank card"
in 4 reviews
"kensington gardens"
in 5 reviews
"buckingham palace"
in 8 reviews
"parks"
in 36 reviews
"release"
in 22 reviews
"gears"
in 16 reviews
"journey"
in 28 reviews
"tube"
in 34 reviews
"instructions"
in 18 reviews
"holborn"
in 4 reviews
"pedal"
in 4 reviews
Filter

1 - 10 of 311 reviews

Reviewed 6 days ago

Super confusing pricing scheme greatly compromises the idea. In order to pay 2 pounds for 24h as loudly advertised you cannot exceed 30 minutes per ride. And each extra (started) 30 minutes will cost 2 pounds more... so you can easily pay anything up to...More

Thank Szymon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago

Available and accessible web/app; inexpensive; relatively heavy; Well maintained; Friendly use; Appropriate.

Thank Pinchas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Hired four bikes at Hyde Park. Initial issues with the app, which my husband and I had downloaded on a previous trip. Log in wasn’t recognised, passwords couldn’t be reset. I would give the app a miss, although tracking your whereabouts and cycle time is...More

Thank Anita J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 2 weeks ago

The system was easy to use and there were bike stations all over. We were never more than a few hundred meters from a place to get a bike. Make sure the light is green when you desposit the bikes. Download the app to find...More

1  Thank Sanukmak555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We read about the bikes online, I downloaded the app and my husband and I arrived at our first rental near our travelodge. It was a performance to start the hire. You can only hire one bike on the app so the second one had...More

4  Thank jo2802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

What a great way to explore Hyde Park, Kensington Gardens etc particularly on a fine day! You pay only £2 for the day, take a bike from one of the many cycle stations to where you want, then leave it in another cycle docking station....More

Thank DaytripperH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I made 4 different short trips in London on the bikes. As I made sure each one took lerss than 30 minutes, the total cost for the day was just £2.00 The traffic was OK, probably because it was a Sunday, but I spent about...More

Thank Dave_Catleugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2018 via mobile

The best way to travel around the city. Cheep, smart and fast. Docking stations are almost everywhere so you don't need use public transport at all. Definitely I can recommend it.

Thank czarnamiska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2018 via mobile

I love them but they are a scam! I have been charged all sorts and no refunds..! Thanks guys! You’ve lost a regular customer - buy a bicycle instead.. you will save a lot of money ha!

5  Thank Umzito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2018

Booked a bike and then tried to register online for annual key, and kept getting errors that my card is failed, so I tried to re-enter the card details and sign up again 4 times until I realised that each time they charged my card...More

1  Thank mocx2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Michael M
2 January 2018|
AnswerShow all 2 answers
Response from Hossein S | Reviewed this property |
No, each time after you returned the bike, to get a new one, simply insert same credit card in to the machine and machine will issue a new code for the bikes. Boris Bikes (Santander bikes) are the best in the world I have... More
1
Vote
arloneus
25 January 2017|
AnswerShow all 5 answers
Response from TfLCustomerServices | Property representative |
Hi Arloneus - the bikes are available 24 hours per day / 365 days per year. We're even available on Christmas Day! Have fun!
0
Votes
dream-follower2000
12 November 2016|
AnswerShow all 9 answers
Response from TfLCustomerServices | Property representative |
Hi, Children need to be 14 years or older to use Santander Cycles - the bikes are too big for a 7 year old to use safely. Matt - Community Manager - Santander Cycles
4
Votes
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