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Selfridges

Open Now: 09:30 - 21:00
Open today: 09:30 - 21:00
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Certificate of Excellence
What Makes It Special
Regarded as one of the best department stores in the world, this Oxford Street behemoth boasts a high-glam beauty hall, sprawling shoe gallery, Cowshed spa, restaurants, and even an in-store psychic.
Open Now
Hours Today: 09:30 - 21:00
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Traveller Overview
  • Excellent49%
  • Very good30%
  • Average11%
  • Poor4%
  • Terrible6%
Travellers talk about
“department store”(176 reviews)
“food hall”(140 reviews)
“oxford street”(135 reviews)
Contact
400 Oxford Street, London W1A 1AB, England
Marylebone
Website
(011) 44-171-318-3693
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Reviews (1,763)
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1,369 results
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645
387
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75
112
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645
387
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112
Show reviews that mention
All reviewsdepartment storefood halloxford streetmr selfridgetax refundpbs seriesluxury brandsshopping experiencebeautiful storeunder one roofchampagne bargreat shoppingafternoon teashoppersshoesclothingconcessions
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1 - 10 of 1,369 reviews
Reviewed 4 days ago via mobile

I visited the ladies shoes department and you think you have ended up in shoe heaven. All the brands are here and located on the 2nd floor and so much to to pick and choose from, Gucci, Loubutain, Prada, Jimmy Choo you name it -...More

Thank Pkoch
SelfridgesOfficial, CS at Selfridges, responded to this reviewResponded 3 days ago

Hi there, Thank you for taking the time to write your review. We are so glad that you love our shoe department. We hope you found something special to take home with you. Please come back and see us again soon! Thanks, Maria

Reviewed 1 week ago via mobile

When shopping in Selfridges we always look forward to visiting the Caviar House Oyster bar, we are never disappointed. What a gem in Selfridges this bar is. Great seafood, good champagne and excellent service. Highly recommended.More

Thank webcatcher
SelfridgesOfficial, customer service at Selfridges, responded to this reviewResponded 1 week ago

Hi There, Thank you for taking the time to write this review. We're delighted to hear that you enjoy your visits to our Caviar House Oyster bar, it's lovely to learn you highly recommend us! We hope to see you again soon for some more...More

Reviewed 1 week ago

Had a nice walk through the store, spending most of the time in disbelief at the prices of the goods. Tons of makeup counters, probably overpriced too, but with great service. Clearly as they say, if you need to ask the cost you can't afford...More

Thank Jose J
SelfridgesOfficial, customer service at Selfridges, responded to this reviewResponded 1 week ago

Hi Jose, Thank you for taking the time to write your review. Selfridges today is more than just the sum of its products - it's a shopping experience that promises to surprise, amaze and amuse its customers by delivering extraordinary customer experiences. And, to this...More

Reviewed 1 week ago

I've always loved to shop here. The staff is professional, helpfull and polite. It doesn't matter wether I'm all made up with make-up and designer clothes or if I come in my sweats, they treat me just the same. The selection of designers and items...More

Thank senchica
SelfridgesOfficial, customer service at Selfridges, responded to this reviewResponded 1 week ago

Hi Senchica, Thank you for taking the time to write your review. We are so glad you love the choice of designer wear we offer. To hear of the great customer service you receive is delightful. Thank you for your feedback we will certainly pass...More

Reviewed 1 week ago via mobile

S is large with uncrowded displays. The displays are impeccable. The staff will answer any question and guide you. My few answered questions however guided me to a $250 bra. Ha. Well, it is Selfridges after all.

Thank Reasonable50
SelfridgesOfficial, Customer Review at Selfridges, responded to this reviewResponded 1 week ago

Hi there, Thank you for your review. We're glad to hear you enjoyed your visit to our store. We do hope to see you again soon. Thanks, Eloise

Reviewed 2 weeks ago via mobile

My mum and I went for afternoon tea at Dolly’s in Selfridges today. My God, what a horrific and terrible experience that was!! They seem to have a minimalist attitude to afternoon tea. We ordered two afternoon teas and were given just one pot of...More

Thank Laura J
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 2 weeks ago

Hi Laura, Thank you for your review. We're sorry to hear about your recent experience at Dolly's in our store. Please send us an email with all the details to CS@Selfridges.com so we can look into this further. Thanks, Eloise

Reviewed 2 weeks ago

I made an Online-Shopping and ordered two items which one has been sent. They asked me for photo proof which I sent it in. They asked for better photos as the one taken appeared to be a bit blurry. I said I cannot sent them...More

Thank Maggie B
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 2 weeks ago

Hi Maggie, Thank you for your review. We're really sorry to hear of your recent experience with your online order. Please email CS@Selfridges.com with your order details if you'd like us to look into this further. Thanks, Anna-lee

Reviewed 2 weeks ago via mobile

Visited the Christmas shop whilst in London on holiday. Took my purchase to the till, handed over a scottish note and was asked to wait whilst the cashier went to get another member of staff to check if she could accept my money. Then asked...More

Thank louisethecatlover
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 2 weeks ago

Hi Louise, Thank you for your review. We're so sorry to hear that your experience in store wasn't of the standard we wish for it to be. Please email CS@Selfridges.com if you'd like to discuss this further. Thanks, Anna-lee

Reviewed 2 weeks ago

The British really know how to create a memorable shopping experience! A must see is Selfridges, designed and created by an American from the mid west. The two story food court is a foodie's delight. Delicacies from around the world to tempt the gourmet, from...More

Thank Carol W
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 2 weeks ago

Hi Carol, Thank you for your review. We're so glad to hear that you love browsing our store, as well as our history. We'll let our doorman know how special he made your experience. Please come and see us again soon. Thanks, Anna-lee

Reviewed 2 weeks ago via mobile

We went to the restaurant and bar on the top floor The sun shone and the beer was cold It has a really nice relaxed atmosphere and is well worth a visit No need to book for drinks but if you want to eat a...More

Thank nickpC2597KE
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 2 weeks ago

Hi Nick, Thank you for your review, We're delighted to hear that you enjoyed your visit to our rooftop restaurant. We hope you come and see us again soon for a tasty bite to eat. Thanks, Anna-lee

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Nearby
Marylebone
Marylebone offers what so many London neighbourhoods
cannot: a village feel coupled with urban convenience.
Much of its success rests in its location. Wedged
between the northeastern corner of Hyde Park and the
southern end of Regent's Park and with a number of
Tube stations within easy reach, Marylebone is as
pedestrian friendly as Central London gets. The
bustling shopping mecca of Oxford Street separates it
...More
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Questions & Answers
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FGFaris
14 February 2017|
AnswerShow all 5 answers
Response from Charles K | Reviewed this property |
Once you have submitted your review, it cannot be edited. Instead, you may choose to remove the review and resubmit it with changes.
2
Votes
Lauren B
21 March 2016|
AnswerShow all 7 answers
Response from Edward34231 | Reviewed this property |
We were in the store earlier in the day and made a booking at the restaurant for an early dinner before the theatre.
0
Votes