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Selfridges

Open Now: 09:30 - 21:00
Open today: 09:30 - 21:00
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Certificate of Excellence
What Makes It Special
Regarded as one of the best department stores in the world, this Oxford Street behemoth boasts a high-glam beauty hall, sprawling shoe gallery, Cowshed spa, restaurants, and even an in-store psychic.
Open Now
Hours Today: 09:30 - 21:00
Traveller Overview
  • Excellent50%
  • Very good30%
  • Average10%
  • Poor4%
  • Terrible6%
Travellers talk about
“department store”(186 reviews)
“food hall”(147 reviews)
“oxford street”(145 reviews)
Contact
400 Oxford Street, London W1A 1AB, England
Marylebone
Website
(011) 44-171-318-3693
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Reviews (1,843)
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1,430 results
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669
403
157
77
124
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LanguageEnglish
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669
403
157
77
124
Show reviews that mention
All reviews department store food hall oxford street mr selfridge designer brands tax refund pbs series shopping experience beautiful store under one roof champagne bar great shopping afternoon tea shoes shoppers clothing concessions
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1 - 10 of 1,430 reviews
Reviewed yesterday

The atmosphere in this store is great. The selection, the customer service, and the way the store is laid out, creates the best shopping experience. So MUCH BETTER than the craziness of Harrods. This store is TOP NOTCH.

Date of experience: November 2018
Thank CLDLSLCL
SelfridgesOfficial, customer service at Selfridges, responded to this reviewResponded yesterday

Hi there, Thanks for your review. It's so lovely to hear you love our store. We hope you find something special to treat yourself to. We hope to see you in store again soon. Merry Christmas! Thanks, Vanessa

Reviewed yesterday via mobile

I am speechless as to how amazing this department store is. If you like to shop for fashionable clothes.... this is the best place in the world. It is overwhelming but in a good way. I can easily spend an entire day here. Oh and...More

Date of experience: December 2018
Thank sallycrew8
SelfridgesOfficial, customer service at Selfridges, responded to this reviewResponded yesterday

Hi Sally, Thanks for leaving your lovely review. It's wonderful to hear how much you enjoy our store, we hope you found something special to treat yourself too. Come and visit us again soon. Merry Christmas! Thanks, Vanessa

Reviewed 2 days ago via mobile

I have been going to this wonderful shopping mall for ages! This year with the new updates it looks marvelous! Smart, sophisticated and friendly! So many designers options and so many service, and food choices. We love it ❤️ If u r in London, U...More

Date of experience: December 2018
Thank FoodHero101
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 2 days ago

Hi there, Thank you for your review. We're so glad to hear you love visiting the store. We do hope to see you again soon. Thanks, Eloise

Reviewed 3 days ago

The food hall was excellent and it was a beautiful department store and the store was very busy.....

Date of experience: December 2018
Thank 154anushay2001
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 3 days ago

Hi there, Thank you for your review. We're glad to hear you enjoyed your time in store. We do hope you were able to take something special back home with you. Please do come and see us again soon. Thanks, Eloise

Reviewed 3 days ago

Selfridges is still my favourite department store on Oxford Street - but in December it is ridiculously busy!! We left it until late in the afternoon before we ventured inside, but even then we still had to queue to take the escalator to the higher...More

Date of experience: December 2018
Thank bl0ndie72
SelfridgesOfficial, customer services at Selfridges, responded to this reviewResponded 3 days ago

Hi there, Thanks for your review. We're glad to hear you enjoyed the festivities in our store when you visited. We hope to welcome you back to store soon. Thanks, Vanessa

Reviewed 4 days ago via mobile

Each time we go to London, my wife and I almost live in the amazing Oxford Street Store. The food hall is phenomenal! The rooftop restaurant is wonderful, staff are friendly and helpful, the building is amazing and the range and quality of stock... wow!...More

Date of experience: December 2018
Thank Cammy13
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 3 days ago

Hi, Thank you for your review. We're delighted to hear that you love visiting us when you're in London, but we're so sorry to hear that you had issues with your recent order. We're glad that this was resolved though. Please come and visit us...More

Reviewed 4 days ago via mobile

The building is beautiful and offers so much variety, you can spend a day shopping and eating through all the many excellent choices on offer.More

Date of experience: December 2018
Thank aroundtheworld247365
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 3 days ago

Hi, Thank you for your review. We're delighted to hear that you love the architecture and variety of our items our store has to offer. We'd recommend our new Brasserie of Light restaurant if you haven't tried it already. Please come and see us again...More

Reviewed 6 days ago

Shopping in Selfridges is easier than Harrods but it can get crowded and service could be really slow. I was in the Chanel store and it took me more than 3 hours to buy a handbag. Gosh, what a waste of practical time. If you...More

Date of experience: September 2018
Thank ymt888
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 5 days ago

Hi, Thank you for your review. We're really sorry to hear that the service provided wasn't up to our standard on this occasion. Please email the details over to CS@Selfridges.com if you'd like to discuss this further. Thanks, Anna-lee

Reviewed 6 days ago

When I think of a classic department store, I think of a store designed like Selfridges. It is laid out well. Even though I had never been it before, I found where I needed to go and got there in minutes. I was going to...More

Date of experience: August 2018
Thank fi88r
SelfridgesOfficial, CS at Selfridges, responded to this reviewResponded 6 days ago

Hi there, Thanks for taking the time to review our Oxford Street store. We hope you had a great time in store and come back in soon! Thanks, Maria

Reviewed 6 days ago via mobile

The WORST customer service I have ever experienced! One month ago I ordered a dress from selfridges.com. Selfridges cancelled the order (as it was out of stock) BUT proceeded to charge me GBP42 for the delivery cost.  Despite numerous emails and complaints, I have yet...More

Date of experience: November 2018
Thank hk_piggy
SelfridgesOfficial, Customer Services at Selfridges, responded to this reviewResponded 5 days ago

Hi, Thank you for your review. We're really sorry to hear that you haven't received your refund yet. Please email your order details to CS@Selfridges.com so we can look into this. Thanks, Anna-lee

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Nearby
Marylebone
Marylebone offers what so many London neighbourhoods
cannot: a village feel coupled with urban convenience.
Much of its success rests in its location. Wedged
between the northeastern corner of Hyde Park and the
southern end of Regent's Park and with a number of
Tube stations within easy reach, Marylebone is as
pedestrian friendly as Central London gets. The
bustling shopping mecca of Oxford Street separates it
...More
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Questions & Answers
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FGFaris
14 February 2017|
AnswerShow all 5 answers
Response from Charles K | Reviewed this property |
Once you have submitted your review, it cannot be edited. Instead, you may choose to remove the review and resubmit it with changes.
2
Votes
Lauren B
21 March 2016|
AnswerShow all 7 answers
Response from Edward34231 | Reviewed this property |
We were in the store earlier in the day and made a booking at the restaurant for an early dinner before the theatre.
0
Votes