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Lock & Co. Hatters

St. James's
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Address: London, England
Phone Number:
+44 20 7930 8874
09:00 - 17:30
Open now
See all hours
Mon - Fri 09:00 - 17:30
Sat 09:30 - 17:00

Find a custom-made hat and up-scale

accessories at this fine specialty...

Find a custom-made hat and up-scale

accessories at this fine specialty shop.

read more

TripAdvisor Reviewer Highlights

Read all 24 reviews
Visitor rating
  • 14
  • 3
    Very good
  • 0
  • 3
  • 3
Great shop

We were waited on immediately by a kind gentleman who brought me to exactly what I wanted. I was disappointed to learn that most hats are mass produced and not hand made. We will... read more

4 of 5 bubblesReviewed 19 March 2016
Leo S
Crystal River, Florida
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24 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 23: English reviews
Level Contributor
12 reviews
5 attraction reviews
5 of 5 bubbles Reviewed 1 week ago via mobile

Elegant & gentlemanly place with qualified staff, were you can find the real gentelman's hats ready to wear or custom tailored for you - the Place of tailored hats.

Thank SebastianLiviuCiorba
Herzlia, Israel
Level Contributor
476 reviews
254 attraction reviews
common_n_attraction_reviews_1bd8 110 helpful votes
5 of 5 bubbles Reviewed 13 November 2016 via mobile

A beautiful hat shop going back for decades . All hand made . Go have a look and a warm welcome from the owners . If you ask about the price you probably can't afford it!

Thank Gidons51
Stoke-on-Trent, England, United Kingdom
Level Contributor
78 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 20 July 2016

Have ( up to now ) added 4 hats from Lock to my collection using their online service Hats are perfect and fit spot on. Have 2 caps, a trilby and just taken delivery of a traditional homburg..with my initials added to the internal leather band. It is beautiful. Have also e mailed the shop for help and product information.... More 

Thank Michael S
1 review
5 of 5 bubbles Reviewed 18 June 2016 via mobile

Every time I visit London I also visit Lock & Co Hatters. Never dissatisfied when I leave, only looking forward to my next visit. The minute you walk through the door to this charming store, it feels like you walk back in time. The staff is amazing. Super professional, kind, smiling, polite, and always helpful.

Thank Flemming B
Crystal River, Florida
Level Contributor
16 reviews
common_n_attraction_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 19 March 2016

We were waited on immediately by a kind gentleman who brought me to exactly what I wanted. I was disappointed to learn that most hats are mass produced and not hand made. We will return next year though!

Thank Leo S
Stoke-on-Trent, United Kingdom
1 review
5 of 5 bubbles Reviewed 13 January 2016

I visited Lock & co to enquire about stitching repairs to my vintage homburg. I browsed around the shop also. The homburg was accepted for repair, on the basis that they would telephone me with the price so that the bill could be settled by card, the hat would then be returned to me by dhl couriers. I can confirm... More 

Thank ivanhoe6366
Level Contributor
173 reviews
38 attraction reviews
common_n_attraction_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 19 December 2015

If you are interested in the highest quality hats, Lock & Co. should be on you "must visit" list for London. Established in 1676, the firm has provided hats for a discerning and historic clientele. Visitors will find traditional and less common hats, to include tweed hats and caps, deerstalkers, polo caps, Panama hats, fedoras, homburgs, and even a fez.... More 

Thank V V
London, United Kingdom
Level Contributor
165 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 147 helpful votes
2 of 5 bubbles Reviewed 7 July 2015

I've been to Lock & Co many times and over many years. I have bought trilby's, panama's and many a hat from Lock's. The service used to be excellent but there has been a marked decline. Today I went in to pick up my hats which I had given for steaming and resetting the crowns. The lady was about to... More 

5 Thank Miran_Ali
LockandCo, Guest Relations Manager at Lock & Co. Hatters, responded to this review

Hi Miran_Ali, We are sorry to hear that you felt you received an unsatisfactory level of customer service when you visited our shop earlier this month. I have spoken with the Retail Manager who I believe served you on the day you visited and purchased some hats from us, and he/we is taking your comments very seriously. For over 330... More 

1 review
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 February 2015

I visited the shop as was looking for Classic panama hat. The shop assistant understood what I was looking for. He measured my head to get me my size. It fitted me perfectly. What was amazing is their customer service. The shop is the oldest and the company has maintained its years of customer hatting service experience and has in... More 

3 Thank Hitesh C
Petaluma, California
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 31 January 2015

My daughter is an avid hat collector. One of her dreams was to visit Lock & Co. while we visited the UK this summer. I was a bit apprehensive about this establishment and was concerned that it could be filled with stuck up salespeople, that might push my daughter aside. Nothing could be further from that idea. My daughter was... More 

4 Thank ShantinaMichelle

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Staying in St. James's

Neighbourhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
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