We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Review Highlights
How sad, once great store is in trouble.

We have always shopped at Debenhams when in London because of its quality brands offered at... read more

Reviewed 2 weeks ago
Roger S
,
Bunbury, Australia
Oxford location is in bad shape

I made some basic purchases at Ds. But the store was HOT and sales staff were uninterested. I had... read more

Reviewed 12 September 2018
Reasonable50
,
Greenwich, Connecticut
via mobile
Read all 289 reviews
69
All photos (69)
Full view
Traveller Overview
  • Excellent19%
  • Very good18%
  • Average9%
  • Poor6%
  • Terrible48%
2 weeks ago
“How sad, once great store is in trouble.”
12 Sep 2018
“Oxford location is in bad shape ”
About
The place to shop for top labels in men and women's apparel, plus gifts, home furnishings and flowers.
Contact
334-348 Oxford Street, London W1C 1JG, England
Marylebone
Website
+44 844 561 6161
Call
Top Selling Tours & Activities in and around London
from US$35.80
More Info
from US$37.20
More Info
from US$33.20
More Info
from US$74.65
More Info
Reviews (289)
Filter reviews
252 results
Traveller rating
45
39
22
17
129
Traveller type
Time of year
LanguageEnglish
More languages
45
39
22
17
129
See what travellers are saying:
FilterEnglish
Updating list...
1 - 10 of 252 reviews
Reviewed 2 weeks ago

We have always shopped at Debenhams when in London because of its quality brands offered at reasonable prices and a focused staff How disappointing this trip to find that stock levels were low and the staff disinterested to the point of rudeness.When you can find...More

Thank Roger S
Reviewed 2 weeks ago via mobile

I had my free coffee americano white no sugar with Barclays Bank account holder and a strawberry gateau 😲. Ummm nice.

Thank phil o
Reviewed 4 weeks ago via mobile

I visit at least every month or when in town. The 5th floor is ideal if you have kids. The restaurant have a range of food which caters for kids of all ages. The changing room is great and clean. The children clothes are wonderful...More

Thank Tourist41262
Reviewed 12 September 2018 via mobile

I made some basic purchases at Ds. But the store was HOT and sales staff were uninterested. I had to chase a staff member to get help. The store does not look or smell clean. I felt like I was in a super discount store...More

Thank Reasonable50
Reviewed 11 September 2018 via mobile

Bought an expensive 6 seater Efni Italian design dining table online after 3 month use table looks about 10 years old, wooden top is marking so easily all scratched and marked. Will never buy any furniture again from them. Went through all the appropriate complaints...More

Thank 7,601
Reviewed 2 September 2018 via mobile

It was fun walking through the women’s fashions seeing the many different styles and quality of clothing. My friend and I had lunch in their cafe area. There were separate parts where you could go to get a variety of different food. We had a...More

Thank Karen C
Reviewed 30 August 2018 via mobile

I have ordered items online which are substandard. Debenhams are refusing to offer me a refund. I am appalled by the attitude. When high street shops are struggling for business surely Debenhams should be valuing loyal customers. I will never shop there again. Please be...More

Thank aliciadawson02
Reviewed 28 August 2018 via mobile

I went to the Debenhams store in Leeds city centre to buy Kat von d foundation. I was very disappointed with the the sales girl. I was the only person there and she seemed so bored. No eye contact and no chat. Very robotic. Will...More

Thank Angiesioux1
Reviewed 27 August 2018 via mobile

My friends getting married in Oct so we went into Glasgow because the store is bigger than the one in Livingston.. We wasted our money not one of the sales assistants were interested. We had to wait in a queue to get into the changing...More

Thank Wilma H
Reviewed 26 August 2018 via mobile

Today shopping in Debenhams on Oxford Street with young grandson looking for the Toilet the sign said floor 3 so we went to floor 3 out of order go to floor 4 went for 4 out of order eventually went to floor 5 and they’re...More

1  Thank CarolArnott
View more reviews
Nearby
Marylebone
Marylebone offers what so many London neighbourhoods
cannot: a village feel coupled with urban convenience.
Much of its success rests in its location. Wedged
between the northeastern corner of Hyde Park and the
southern end of Regent's Park and with a number of
Tube stations within easy reach, Marylebone is as
pedestrian friendly as Central London gets. The
bustling shopping mecca of Oxford Street separates it
...More
Nearby HotelsSee all 1,087 nearby hotels
Radisson Blu Edwardian Berkshire
2,180 reviews
.05 km away
Mermaid Suite Hotel
365 reviews
.10 km away
Ivanhoe Suite Hotel
82 reviews
.17 km away
No 5 Cavendish Square
12 reviews
.19 km away
Nearby RestaurantsSee all 25,295 nearby restaurants
Ben's Cookies
885 reviews
.05 km away
Afternoon Tea at Scoff & Banter Tea Rooms, Oxford Street
388 reviews
.04 km away
Beast
508 reviews
.08 km away
Spaghetti House - Woodstock Street
388 reviews
.05 km away
Nearby AttractionsSee all 6,346 nearby attractions
St. Christopher's Place
166 reviews
.19 km away
Bond Street
528 reviews
.13 km away
Grays Antique Centre
43 reviews
.16 km away
Haunch of Venison
5 reviews
.17 km away
Questions & Answers
Get quick answers from Debenhams staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines