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Dorothy Perkins

#659 of 882 Shopping in London
Closed Now: 08:30 - 21:00
Open today: 08:30 - 21:00
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Review Highlights
Shocking products and customer service

We husband purchased a pair of sandels for me as a birthday present. Brand was head over heels. I... read more

Reviewed 1 week ago
Flyer559082
,
Birmingham, United Kingdom
via mobile
STILL WAITING FOR MY £100 refund

I sent my refund over two weeks ago, there has been no confirmation on the refund. I have emailed... read more

Reviewed 23 July 2018
sanaqazi
,
Cardiff, United Kingdom
via mobile
Read all 28 reviews
5
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Traveller Overview
  • Excellent17%
  • Very good10%
  • Average0%
  • Poor0%
  • Terrible73%
1 week ago
“Shocking products and customer service”
22 Jul 2018
“STILL WAITING FOR MY £100 refund”
About
Dorothy Perkins offers affordable, mainstream clothing for men and women.
Closed Now
Hours Today: 08:30 - 21:00
See all hours
Contact
379 Oxford Street, London W1C 2BU, England
Mayfair
Website
44-171-495-6181
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Top Selling Tours & Activities in and around London
from US$35.80
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from US$74.50
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Reviews (28)
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1 - 10 of 24 reviews
Reviewed 1 week ago via mobile

We husband purchased a pair of sandels for me as a birthday present. Brand was head over heels. I wore them twice before they fell to pieces. We returned them using their rerun label and I even put in a copy of the order showing...More

Thank Flyer559082
Reviewed 23 July 2018 via mobile

I sent my refund over two weeks ago, there has been no confirmation on the refund. I have emailed, rang, facebook messaged, tweeted and DMed but there has been no response. I am starting to get really angry and frustrated at their poor customer service....More

Thank sanaqazi
Reviewed 14 July 2018

Purchased a top from them online and when it arrived it stank of perfume and had deodorant marks under the arm holes. It had clearly been worn - returned it stating this and not even an apology. They obviously do not check their returned items...More

Thank 113tam
Reviewed 3 July 2018

Was sent the wrong sizes. It took over 1 month and over 20 emails back and forth to finally *return* the items at my expense. I am still trying to get a refund for mdse & compensation for return postage. No matter what you ask,...More

Thank SadieTravels2
Reviewed 23 June 2018 via mobile

I have received no contact from customer service or your Castleford branch so thought this might be worth a try! My mother visited your store in Castleford (Friday 8th June) and tried on a dress that she wanted for the next day (a wedding) the...More

Thank poonuss
Reviewed 21 May 2018

- Ordered online 08 May 2018 - Tried to returned goods 10th May 2018 - Label DP supplied was invalid and Post Office would not accept the goods. - Tried to call Customer Service but a recorded message tells you that they are ‘too busy...More

1  Thank CJSheps
Reviewed 16 May 2018 via mobile

Dorothy perkins on line customer service is terrible. 3 weeks on from ordering goods and the only contact was one phone call asking if I had received the goods? A week later an email asking the same!! Don't call them, they just say busy and...More

Thank susan W
Reviewed 19 March 2018

Shopped online. Parcel never turned up. Apparently I told the Hermes delivery person I refused the package. Strange as I was in all day and he never turned up. I’ve tried to call DP and left holding for over 45 mins. When I finally got...More

Thank SpecialKM123
Reviewed 27 February 2018 via mobile

Ordered two black coats on Sunday 25th February as I needed one for a funeral I was attending on Thursday 1st March so I paid to express next day delivery- should have been with me at the latest today Tuesday 27th but it hasn’t even...More

Thank Becky W
Reviewed 14 February 2018

Dorothy Perkins shop always has lots of offer and staff friendly and helpful but the customer service online help is completely the opposite! Tried so many times to get through but couldn't stand waiting on the phone but eventually got through after over 30 minutes...More

Thank duckroast
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Nearby
Mayfair
Set beside some of London's best parks and home to
world-class galleries, luxurious hotels, and famed
thoroughfares, the ultra upscale Mayfair is one of
London's most exclusive haunts. Here the shopping is
haute, the dining is exquisite, and the nightlife is
vibrant. A casual stroll through the area’s chic
streets will reveal that Michelin stars and
chauffeured cars are practically the norm here. Even
...More
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