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So SPA by Sofitel

6 Waterloo Place, London SW1Y 4AN, England
+44 20 7747 2204
Website
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Review Highlights
Fabulous massages - try the Balinese or Ayurvedic ones!

I have been to So SPA now five times for massage. I work nearby and my job is filled with stress... read more

Reviewed 5 days ago
Nefi
,
London
Perfect Spa Experience

My friend booked the experience so we could both have a day away from work, relax and catch up. We... read more

Reviewed 21 August 2017
NatWick
,
London
Read all 145 reviews
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Sofitel London St James is enhanced with a luxury spa, So SPA, which offers a unique and personalised experience. Distributed over three floors, the original grade II listed building features high ceilings and natural daylight, providing the most spectacular backdrop for a spa. So SPA has chosen to partner with highly prestigious brands from French cosmetology, Carita and Cinq Mondes, as well as Marisa Berenson for her natural and holistic approach to beauty.
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
Closed Now
All hours
Hours Today: 09:00 - 21:00
LOCATION
6 Waterloo Place, London SW1Y 4AN, England
St. James's
CONTACT
Website
+44 20 7747 2204
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Reviews (145)
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1 - 10 of 133 reviews

Reviewed 5 days ago

I have been to So SPA now five times for massage. I work nearby and my job is filled with stress. So SPA is my little piece of heaven, I can book when I start feeling knots in my neck and shoulders, and know that...More

Thank Nefi
Reviewed 21 August 2017

My friend booked the experience so we could both have a day away from work, relax and catch up. We were greeted by friendly, helpful staff who brought us tea before showing us around the facilities. We then enjoyed half an hour in the steam...More

1  Thank NatWick
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 4 weeks ago

Dear guest, Thank you so much for this very positive feedback. I will definitely pass on your words of praise to the whole So-SPA team as this will encourage them to keep on providing such attentive, high standards of services. Thank you also for pointing...More

Reviewed 11 August 2017 via mobile

Really great experience and excellent attention to detail - couples massage with afternoon tea was fantastic

Thank Joe R
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 15 August 2017

Dear guest, Thank you very much for pointing out the amazing experience you have had in our So-SPA. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James

Reviewed 29 June 2017 via mobile

As my sister's birthday treat we enjoyed the So Magnifique package today. Both of us enjoyed our massages (mine being a pregnancy one), and the afternoon tea. All of the staff that assisted us were really helpful and we hope to visit again

Thank Hannah_K_M_81
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 3 July 2017

Dear madam, I thank you for your positive feedback related to your experience. I wish you a safe, speedy delivery and look forward to welcoming yourself and your sister back. A bientot. Nicolas Pesty General Manager Sofitel London St James

Reviewed 17 June 2017 via mobile

We LOVE Sofitel So Spa, we come here whenever we visit London. This was our 5th visit. We would previously always have rated a 5. We are not people who normally write reviews, but our experience this time left us feeling like we needed to...More

Thank Bubbles1212
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 20 June 2017

Dear madam, I am truly sorry to read your message. May I kindly ask you to contact me directly at h3144-am@sofitel.com? I thank you very much for that. Best regards. Nicolas Pesty

Reviewed 23 May 2017 via mobile

It was my birthday so this was a treat, I booked in for a facial and a pedicure with the drink. The woman I had was really rude. I went for my pedicure after the facial (which was only half hour so was significantly less...More

1  Thank Sandeep M
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 30 May 2017

Dear madam, I thank you for your feedback. I am so so sorry to read your comments. I do apologise for all the issues you have been through during your experience at our Spa. This does not reflect at all our normal standards of services....More

Reviewed 10 April 2017 via mobile

Comfortable atmosphere relaxing surroundings everything you want from a spa, with very professional staff. The gym equipment is modern enough to have Tv built in to them, so bring headphones.

Thank Susan G
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 11 April 2017

Dear Guest, Thank you so much for your feedback. I am really pleased you had a pleasant time in our spa. We hope to welcome you again soon. Kind regards Nicolas Pesty

Reviewed 14 March 2017

Very intimate spa experience, professional service, clean and neat loved the way we had the Jacuzzi's to our self the full body treatment was a MUST. will highly recommend

Thank oliviafluffy
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 28 March 2017

Dear madam, I thank you for taking the time to tell us about your exquisite experience at So-SPA by Sofitel. This is our utmost reward. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James

Reviewed 24 February 2017 via mobile

Would be nice when we booked and say we had a voucher as present not to send an email as confirmation with price in it Guy GrainMore

Thank Guy G
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 1 March 2017

Dear sir, I thank you for your feedback. I am terribly sorry for this mistake of ours. Please rest assured that I have taken the appropriate measures in order to avoid any future re-occurrence. We look forward to welcoming you back. A bientot. Nicolas Pesty...More

Reviewed 8 January 2017

I booked a 1 hour couples spa treatment for my husband's 40th yesterday. The service was first class. The ladies working on the front desk were lovely and super friendly. They gave us a welcome drink and we had to complete a short questionare regarding...More

1  Thank UKScorpio76
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 20 January 2017

Dear guest, I am very pleased to hear that yourself and your husband have had an amazing experience in the So-SPA. We look forward to welcoming you back with our undivided attention. Meanwhile I wish you a fabulous year 2017! Nicolas Pesty General Manager Sofitel...More

Nearby
St. James's
Perennially fashionable since the days of Henry VIII,
the aristocratic “Clubland” of St James's is a premier
destination for high end craft and bespoke design.
Here you’ll lose count of the Royal Warrants (which
indicate that the Royal Family patronizes the
establishment) seen in shop front windows, even during
a short stroll to bordering Green Park or St James’s
Park. With the brightly lit and constantly buzzing
...More
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Ask a question
Questions & Answers
YasminC99
6 September 2016|
AnswerShow all 3 answers
Response from N_Pesty | Property representative |
Dear guest, I thank you for your message. Please note that on Sunday, September 9th, 2016 the Tour of Britain cycle race will be taking place in Central London with several road closures. I would advise you to book your Spa... More
0
Votes
Gabbi12345
1 June 2016|
Answer
Response from N_Pesty | Property representative |
Dear guest, Should you have booked a 60mns spa treatment or longer, the jacuzzi is complimentary. Should you have not booked a spa treatment, there will be a £10.00 fee for 30mns steam room and 30mns jacuzzi. We are looking... More
0
Votes
Emma60745
10 November 2015|
Answer
Response from N_Pesty | Property representative |
Dear Guest, Thank you for your enquiry. Both spas are beautiful but entirely different. From our experience, we have an excellent feedback from male guests who like the décor and ambiance and the products that we use... More
0
Votes