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Plaza Premium Lounge T5 Departures

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Review Highlights
Great experience

Lovely staff, excellent service & good food- really considerate of vegetarians, liked the choice... read more

Reviewed 2 days ago
Ajddevonhouse
,
Doncaster, United Kingdom
via mobile
Pleasant small lounge

Visited the Plaza Premium lounge for a couple of hours. It’s located in a relatively remote part... read more

Reviewed 1 week ago
StepneyTraveller
,
London, United Kingdom
via mobile
Read all 107 reviews
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Traveller Overview
  • Excellent61%
  • Very good14%
  • Average8%
  • Poor9%
  • Terrible8%
Travellers talk about
“aspire lounge”(6 reviews)
“few hours”(3 reviews)
About
In an ideal location overlooking the runway, Plaza Premium Lounge Terminal 5 Departures is the perfect setting for both business and leisure passengers. The luxurious space is open to all travellers and features an abundance of comfortable seating...more
Suggested duration: 2-3 hours
Contact
Terminal 5 Departures, London Heathrow Airport, London TW6 2GA, England
Website
+44 20 8283 6436
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Reviews (107)
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Reviewed 2 days ago via mobile

Lovely staff, excellent service & good food- really considerate of vegetarians, liked the choice . Thank you

2  Thank Ajddevonhouse
Reviewed 2 days ago via mobile

We usually visit the Aspire lounge at T5 but due to a change in lounge membership card we were directed to Plaza Premium who take Dragon Pass. Small lounge, well laid out for both solo and group travellers . Comfortable individual booth seats make for...More

2  Thank ossemsleysarah
Reviewed 2 days ago

The food is great. Good selection and quality. I would prefer some fruits though. The atmosphere is relaxing and you can easily work. Friendly staff.

2  Thank Gabriel T
Reviewed 1 week ago via mobile

Visited the Plaza Premium lounge for a couple of hours. It’s located in a relatively remote part of T5, below the BA lounge. It was fairly busy, but I had no trouble finding a seat in one of the pods, which provide a fair degree...More

5  Thank StepneyTraveller
Amin A, General Manager at Plaza Premium Lounge T5 Departures, responded to this reviewResponded 6 days ago

Dear Stepney Thank you for sharing your constructive feedback with us on TripAdvisor. It is my honour to know that our peaceful environment away from the busy departure hall has earned you appreciation. I will ensure we work hard to improve our service standards, so...More

Reviewed 1 week ago via mobile

First time in this lounge. Superb setting in the airport with great views. Food excellent for a lounge. All hot food and cold food available. What would make this a 5 is interaction with customers. Service was good but could be great. Please don’t be...More

2  Thank Ian D
Amin A, General Manager at Plaza Premium Lounge T5 Departures, responded to this reviewResponded 6 days ago

Dear Ian It was our pleasure to welcome you to Plaza Premium Lounge. Thank you very much for taking your time to let us know your review. It is my pleasure to know that you benefited from the food and drink we have on offer...More

Reviewed 1 week ago

A relaxed spot. great staff, food etc Very comfortable being here on my own, I had food, drink and conversation should I want it. The staff were attentive but not in my face. I felt safe.More

4  Thank Margaret B
Amin A, General Manager at Plaza Premium Lounge T5 Departures, responded to this reviewResponded 6 days ago

Dear Margaret, Thank you for the great review of Plaza Premium Lounge! It is my pleasure to know that the comfortable environment which we provide in Plaza Premium Lounge, Terminal 5 Departures lounge at Heathrow Airport has earned your appreciation. We look forward to welcoming...More

Reviewed 1 week ago via mobile

Sign on wall says ask if you have special dietary requirements - yes you can ask but there is very limited catering for vegans/vegetarians. Nearly all food on offer contains meat/milk/eggs although we did get soya milk. Available offerings at 6.30 were lukewarm beans and...More

2  Thank Benromach
Amin A, General Manager at Plaza Premium Lounge T5 Departures, responded to this reviewResponded 6 days ago

Dear Guest, Thank you for highlighting you feedback with us. I would personally like to apologise for the shortcomings you experienced when your visited our Terminal 5 Departures lounge. We take great pride in the environment provided in Plaza Premium Lounge, therefore the issue you...More

Reviewed 1 week ago via mobile

I had a few hours to kill at Heathrow and decided to try out the Plaza Premium lounge where I was kindly assisted by Malik, whose service was excellent. The food and drinks catered for various tastes and were of good quality. I had an...More

4  Thank ShantelleP
Amin A, General Manager at Plaza Premium Lounge T5 Departures, responded to this reviewResponded 6 days ago

Dear Guest Thank you very much for your great review in regard to your recent stay at Terminal 5 Departure Lounge. I will be sure to pass your kind words to Malik and we will continually raise our standards to enhance your airport experience. We...More

Reviewed 1 week ago via mobile

Had the pleasure of using the lounge as guests of our parents, easy and smooth for them to check us in. Arrived on a Tuesday about 11am lovely and peaceful, just missed breakfast but lunch was being set up. So peaceful and quite, easy to...More

4  Thank BritishBlueCat
Amin A, General Manager at Plaza Premium Lounge T5 Departures, responded to this reviewResponded 1 week ago

Dear Guest Thank you very much for your great review in regard to your recent visit to Plaza Premium Lounge. It is my pleasure to know that we have earned your approval and appreciation. We appreciate your kind words and look forward to your next...More

Reviewed 2 weeks ago

Good seating, good food, pleasant staff. Would not pay for it, but with complimentary access this is the best option in T5 I believe, better food than the BA lounge, thus prefer to go here!!! Good options of hot and cold food, no alcohol free...More

5  Thank Jimmy_Swe
Amin A, General Manager at Plaza Premium Lounge T5 Departures, responded to this reviewResponded 1 week ago

Dear Jimmy Thank you for sharing your constructive feedback with us on TripAdvisor. It is my honour to know that our peaceful environment away from the busy departure hall has earned you appreciation. I will be sure to pass your kind comments to our Terminal...More

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Questions & Answers
Ask a question
lozzaork99
11 August 2018|
AnswerShow all 9 answers
Response from jerkyboybrit | Reviewed this property |
No just turn up
0
Votes
juliaborges010
3 May 2018|
Answer
Response from Katherine C | Reviewed this property |
Yes, but it is an Additional £20 on top of the charge for the lounge use
1
Vote
Aminamo
1 May 2018|
AnswerShow all 2 answers
Response from Rachael B | Reviewed this property |
Just after security and really easy to reach-just follow the signs. About a 5 minute walk and worth it.
0
Votes