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Plaza Premium Lounge T4 Departures

| Ground Floor, Arrivals, Terminal 3, London, England
+44 20 8976 7807
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US$45.97*
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The first independent lounge in London Heathrow Airport Terminal 4 is now open to all travellers. Located a level above Gate 1, the 8,500 square feet lounge is the perfect sanctuary for those who wishes to escape from the crowd and relax before they depart for their next destination. The lounge offers travellers a bouquet of services and facilities including comfortable seating, extensive choices of food and beverage, complimentary Wi-Fi and international newspapers and magazines. Travellers can also enjoy a power nap in our exclusive Private Resting Suites with a refreshing hot shower to keep them on the road. SkySports is now available at our lounge!
  • Excellent37%
  • Very good28%
  • Average14%
  • Poor11%
  • Terrible10%
8 Apr 2018
“Comfortable and quiet, but needs a better range of food”
6 Apr 2018
“Not much food choice”
Open Now
Hours
Hours Today: 05:00 - 22:30
Suggested Duration: 1-2 hours
LOCATION
| Ground Floor, Arrivals, Terminal 3, London, England
This attraction is at Heathrow Airport (after security)
CONTACT
Website
+44 20 8976 7807
Ways to Experience Plaza Premium Lounge T4 Departures
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1 - 10 of 93 reviews

Reviewed 3 days ago

This was very disappointing, we struggled to get a seat for 4 of us. Food was not great, no cutlery, plates and glasses. Asked for things and it was always a problem. Do you have any glasses for a drink? answer "Can you wait I...More

2  Thank KLG018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amin A, General Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded yesterday

Dear Guest, Thank you very much for taking the time to share your valuable feedback with us. Please accept our sincere apologies that your stay was not quite as enjoyable as it should have been. We take pride in the service and environment provided in...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

We were greeted by a sullen man at the desk took ages to let us in even though we had pre booked. The plus was nice seating but the food was cheap and nasty the tea and coffee was poor out of a machine and...More

Thank Kathryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amin A, General Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded yesterday

Dear Kathryn, Thank you for sharing your thoughts regarding your recent visit to Plaza Premium Lounge. We regret that the lounges facilities did not live up to your expectations. We try our utmost to enhance the airport experience of every traveller by providing the best...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2018 via mobile

First time to use airport lounge and would definitely recommend. Food was lovely. Staff were very friendly. Relaxing start to a holiday.More

1  Thank jvw35_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joao S, Operations Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 5 weeks ago

Dear Guest, Thank you for the great review of Plaza Premium Lounge. It is my pleasure to know that you benefited from the comfortable environment which we provide as well as our selection of food. We are looking forward to welcoming you back in the...More

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Reviewed 20 April 2018 via mobile

Arrived at lounge on our way to holiday had a seat in seconds.The food iin here is very tasty Asian slant and we loved it the staff are very pleasant and we will definitely use this lounge again.More

1  Thank Sandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joao S, Operations Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 25 April 2018

Dear Sandy, Thank you for the great review of Plaza Premium Lounge! It is my pleasure to know that the food we have on offer as well as our staff have earned your appreciation. We look forward to welcoming you back to Plaza Premium Lounge...More

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Reviewed 19 April 2018 via mobile

Used the lounge when travelling through T5. It’s a peaceful oasis, with good selection of food - with a choice of full meals, not just canapés like some lounges. Decor is well thought out with little booths where you can have privacy. Thoroughly recommended.More

Thank Rajesh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joao S, Operations Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 5 weeks ago

Dear Rajesh R, Thank you for your glowing review in regards to your recent visit to Plaza Premium Lounge. It is my pleasure to know that our food offering and comfortable environment have earned your appreciation. We are certainly looking forward to welcoming you back...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2018 via mobile

We visited ready to fly to Ab Dhabi and found the area very quiet and welcoming. The seating is really good and set in cosy positions. We were able to recharge our phones and tablets and have a couple of drinks. The food was excellent...More

1  Thank Brenda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joao S, Operations Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 5 weeks ago

Dear Brenda H, I am very pleased to learn that your overall visit to Plaza Premium Lounge was enjoyable. Please rest assured that I will pass your kind words about the food served to our kitchen team, they will be highly encouraged to hear of...More

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Reviewed 8 April 2018

Nice and quiet and comfortable for the family prior to a flight to Sri Lanka. The food was nice, but limited. Rice, curry and chicken in a white sauce. Nothing really for kids to eat. Would it be that hard to provide some pasta? Also,...More

Thank SimonInSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joao S, Operations Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 11 April 2018

Dear Guest, Thank you for your valuable feedback following your visit to Plaza Premium Lounge. We take your feedback very seriously, as we rely on you, our guest, to tell us how we are doing and how we could better meet your needs. The mentioned...More

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Reviewed 6 April 2018 via mobile

We had a very pleasant 3 hours stay in the lounge busy over St periods but at 7 o'clock at night fairly quiet. Have a good separate Bath serving all sorts of Spirits and the toilets are very clean. I was however disappointed with the...More

Thank Daphne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joao S, Operations Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 11 April 2018

Dear Daphne, Thank you for sharing your valuable feedback with us. We fully appreciate this as it makes us aware of the areas where we should strive to keep up and areas where we need to improve. Please rest assured your comments on our food...More

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Reviewed 28 March 2018 via mobile

Nice stay during my travel from Heathrow. Excellent food..wifi..coffee.. drinks & atmosphere. Here facility to take shower.More

Thank Masud Pervez R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joao S, Operations Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 11 April 2018

Dear Guest, Thank you very much for the great review of Plaza Premium Lounge! It is my pleasure to know that our atmosphere as well as food and beverage offerings have earned your appreciation. We appreciate your kind words and look forward to your next...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018 via mobile

We arrived with our young child as we had an early flight so decided a lounge would be more comfortable for us. On arrival I didn't think the lady at the counter was particularly friendly , it does no harm to smile and actually welcome...More

Thank bigman1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joao S, Operations Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 11 April 2018

Dear Guest, Thank you for sharing your valuable feedback with us. We fully appreciate this as it makes us aware of the areas where we should strive to keep up and areas where we need to improve. Please rest assured your feedback will be shared...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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J C
16 May 2018|
AnswerShow all 7 answers
Response from igc_2011 | Reviewed this property |
yes including hard drink except champaign
1
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