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Plaza Premium Lounge T4 Departures

Open Now: 05:00 - 22:30
Open today: 05:00 - 22:30
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Traveller Overview
  • Excellent38%
  • Very good28%
  • Average15%
  • Poor10%
  • Terrible9%
3 weeks ago
“Not that great!”
25 Sep 2018
“Mixed feelings”
About
The first independent lounge in London Heathrow Airport Terminal 4 is now open to all travellers. Located a level above Gate 1, the 8,500 square feet lounge is the perfect sanctuary for those who wishes to escape from the crowd and relax before they...more
Open Now
Hours Today: 05:00 - 22:30
See all hours
Suggested duration: 1-2 hours
Contact
| Ground Floor, Arrivals, Terminal 3, London, England
This attraction is at Heathrow Airport
Website
+44 20 8976 7807
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Ways to Experience Plaza Premium Lounge T4 Departures
from US$26.80
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Reviews (124)
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1 - 10 of 111 reviews
Reviewed 1 week ago

Instead of wandering aimlessly around inside the terminal we spent our time relaxing away from the crowds in the Plaza Premium lounge. The food available at 7.30 in the morning was very good with a nice ambience & pleasant service. The "English Breakfast" was very...More

Date of experience: November 2018
Thank Peter T
Amin A, General Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 5 days ago

Dear Peter Thank you very much for your great review in regard to your recent stay with Plaza Premium Lounge. It is our honour to know that our Terminal 4 lounge has earned your approval and appreciation. We would like to thank you for taking...More

Reviewed 1 week ago via mobile

if you want to spend time at the airport in total relaxation you are in the right place! very comfortable armchairs clean bathrooms and excellent drinks. Plenty of food and very good.More

Date of experience: October 2018
Thank gadamo_official
Amin A, General Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 5 days ago

Dear Guest, Thank you for the great review of Plaza Premium Lounge! It is my pleasure to know that you enjoyed your lounge experience, including our food and beverage offering. We are very much looking forward to welcoming you back, hopefully in the not too...More

Reviewed 3 weeks ago via mobile

Great way to start relaxing ahead of the long flight ahead. Good selection of food and drink. Hopefully will visit again before another flight. Very friendly helpful staff, very attentive very cleanMore

Date of experience: November 2018
Thank GrahamP113
Amin A, General Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 2 weeks ago

Dear Graham, It was our pleasure to welcome you to Plaza Premium Lounge. Thank you for taking your time to let us know your review. We are so pleased that you enjoyed your stay with us. I am delighted to read your appraisal of the...More

Reviewed 3 weeks ago

Having bought access lounge as a gift for my parents flying overseas. I thought that for £30 per person they would have the VIP treatment for a couple of hours. At first they entered the lounge and whilst the scenery and atmosphere was nice enough...More

Date of experience: November 2018
Thank melward99
Amin A, General Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 2 weeks ago

Dear Melissa, Thank you for sharing your thoughts with us regarding your visit. We regret that your lounge experience did not live up to your expectations. We always try our utmost to enhance the airport experience of every traveller by providing the best service to...More

Reviewed 4 weeks ago via mobile

Excellent service excellent staff excellent. I travel with Qatar I'm entitled to use Qatar Lounge but I prefer Plaza perfect staff perfect food. I visit a lot of lounges, this is the only Lounge you could see the manager working and clearing tables, what a...More

Date of experience: November 2018
Thank amaramor18
Amin A, General Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 4 weeks ago

Dear Guest It was our pleasure to welcome you back to Plaza Premium Lounge. Thank you for taking your time to let us know your review your visit. We are so pleased that you enjoyed your stay with us. I am delighted to read your...More

Reviewed 5 weeks ago via mobile

Not used this lounge before but I have to say it was very good indeed. Food was to a very high standard, with a good variety. Bar ( which is separate ) was equally good.More

Date of experience: November 2018
Thank Paul H
Amin A, General Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 4 weeks ago

Dear Paul Thank you very much for your great review in regard to your recent stay with Plaza Premium Lounge. It is our honour to know that our Terminal 4 lounge has earned your approval and appreciation. We appreciate your kind words and look forward...More

Reviewed 5 November 2018 via mobile

Been here almost every time I travel, it’s an relaxing lounge with good food and drinks Great service and good to unwind and relax before your trip All the staff is good and helpful but I want to mention Maxy whom I always find pleasant...More

Date of experience: November 2018
Thank friend777
Amin A, General Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 7 November 2018

Dear Guest, I am very pleased to learn that your overall stay with our Terminal 4 Departure Lounge was enjoyable as well as memorable. We are so pleased that you enjoyed your stay with us. I am delighted to read your appraisal of Maxy, and...More

Reviewed 17 October 2018

If you can get free access, great, but if you are paying in some way, don't bother (and note, if you were planning on using the lounge to shower, you have to pay 17 pounds extra to do so). About the only thing worth a...More

Date of experience: September 2018
1  Thank dorism
Amin A, General Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 7 November 2018

Dear Guest, Thank you for your review on Trip Advisor and letting us know your thoughts on your recent visit. First and foremost, we regret that our Terminal 4 Departures Lounge did not live up to your expectations and for that we apologise. We take...More

Reviewed 25 September 2018 via mobile

Visited for the first time with a colleague on a business trip. He has access via his bank account and I could access as a guest for £15. It is certainly a nice escape from the airport hustle bustle, comfortable and quiet with attentive staff....More

Date of experience: September 2018
2  Thank Tim121home
Amin A, General Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 3 October 2018

Dear Guest, Thank you for your valuable feedback following your visit to Plaza Premium Lounge, Terminal 4 Departures. We are pleased to learn that you benefited from our comfortable environment which we provide. I will also be sure to pass your kind words on our...More

Reviewed 20 September 2018 via mobile

Lounge has comfortable resting area. However, good is Indian themed. Curries, rice, poppadoms, dal tasks, chicken tikka masala, salads, rice, baked potatoes and soup. Coffee and tea available. Juice and wine located at a different wing of the lounge. Service is good. Food variety is...More

Date of experience: September 2018
Thank Rebecca388
Amin A, General Manager at Plaza Premium Lounge T4 Departures, responded to this reviewResponded 3 October 2018

Dear Guest, Thank you for choosing Plaza Premium Lounge. We are pleased to learn that you benefited from the comfortable environment we provide our valuable guests. However, we regret that the food we have on offer did not live up to your expectations. We always...More

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Questions & Answers
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CCallan
27 October 2018|
Answer
Response from Tim121home | Reviewed this property |
It is included in the visit cost, though would be an expensive shower if that’s all you wanted.
0
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saturated_fatz
15 October 2018|
Answer
Response from Tim121home | Reviewed this property |
So far as I am aware, all drinks are included, though I would imagine there is a reasonable consumption rule.
0
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BexTravel1987
14 October 2018|
AnswerShow all 2 answers
Response from davidbT8695FK | Reviewed this property |
Yes
1
Vote