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Red Funnel Ferries

Terminal 1 Town Quay | Dock Gate 7, Southampton SO14 2AQ, England
+44 23 8001 9192
Website
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Review Highlights
Friendly staff and excellent food - really nice trip

What a difference to Wightlink!!!!!!! It is so nice to see staff on Red Funnel Ferries are cheery... read more

Reviewed yesterday
woodielisa
,
Isle of Wight, United Kingdom
via mobile
Very Satisfactory

Booked no frills tickets both ways for a car and four passengers. It's always a bit of a worry... read more

Reviewed 2 days ago
Charlie P
,
Wirral, United Kingdom
Read all 1,390 reviews
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Red Funnel has a proud history of serving the Isle of Wight since 1820, carrying 3.4 million passengers to the Island each year. We have won awards for safety, innovation & service including Certificates of Excellence from Trip Advisor every year since 2013. Choose between two stunning routes: our Southampton-East Cowes (former home of Queen Victoria) service takes 55 min, operates 365 days/year and carries vehicles & passengers. On board, enjoy free Wi-Fi, hot & cold food, a bar & coffee shops, or upgrade to the Signature Lounge, for a quieter club class experience. Our 2nd route connects Southampton to the world-famous yacht racing town of West Cowes. Our modern ‘Red Jet’ Hi-Speed catamarans take just 23 min to cross the Solent. Our entire fleet is dog friendly. Look to us for expert travel advice, accommodation bookings, attraction & event tickets.
  • Excellent55%
  • Very good31%
  • Average8%
  • Poor3%
  • Terrible3%
Travellers talk about
“isle of wight” (449 reviews)
“east cowes” (101 reviews)
“earlier ferry” (65 reviews)
Open Now
All hours
Hours Today: 07:00 - 19:00
LOCATION
Terminal 1 Town Quay | Dock Gate 7, Southampton SO14 2AQ, England
CONTACT
Website
+44 23 8001 9192
Write a Review
Reviews (1,390)
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1 - 10 of 1,370 reviews

Reviewed yesterday via mobile

What a difference to Wightlink!!!!!!! It is so nice to see staff on Red Funnel Ferries are cheery, smiling and enthusiastic. From the check in, to the car deck team, to the bar and buffet staff, everyone had a smile and looked happy and went...More

Thank woodielisa
Reviewed 2 days ago

Booked no frills tickets both ways for a car and four passengers. It's always a bit of a worry planning a four hour journey to coincide with boarding schedules, but Red Funnel seem to be improving their vehicle handling to the extent that they lowered...More

Thank Charlie P
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded yesterday

Hello Charlie P Our sincerest thanks for taking the time to leave such a complimentary review. I'm delighted that we could help take some of the stress out of a long journey, we are constantly looking at ways to improve and make the customer journey...More

Reviewed 3 days ago

Just did a quick trip over to the island on red jet 6, so much nicer than the older red jets, quieter, smoother. just great, continue replacing the older craft with these please.More

Thank treehugger2016
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded yesterday

Hello treehugger2016 Thank you so much for your 5* review! I completely agree that Red Jet 6 is a super vessel, made all the better as she was built on the wonderful Isle of Wight! Red Jet 7's construction is well under way on the...More

Reviewed 1 week ago via mobile

The journey to the port wasn’t great; a 7 hour drive, stuck in traffic, thinking I was going to miss the ferry, which was thankfully late due to a broken down lorry, staff were excellent, very friendly and told I could still board, and was...More

Thank ClarkeHicks
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 6 days ago

Hello ClarkeHicks Thank you travelling with Red Funnel and for sharing your experience with us on TripAdvisor. We are sorry to read about your delayed journey down here but pleased to hear you finally made it with good spirits. It sounds like you are talking...More

Reviewed 1 week ago

The ferry itself is not really special. The windows were a bit dirty, but the staff was nice. It is worth visiting the Isle of Wight, so I do recommend using Red Funnel Ferries to the Isle of Wight.More

Thank Ivo B
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Hello Ivo B Thank you for taking your time to Review Red Funnel and your recommendation to travel to the Island. We are sorry to read your comments about the cleanliness on-board, our boats are cleaned continuously on every sailing so it is a shame...More

Reviewed 1 week ago via mobile

The ferry is arranged by the hotel so everything is made easy with number plate recognition at check in so no need even for a ticket on the phone. Sadly it was a very foggy morning so there was a delay of two hours so...More

Thank Hillheadbob1
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Hello Hillheadbob1 We are pleased to read that you enjoyed your break on the island and would like to thank you for travelling with Red Funnel. We hope that we played a part in your overall enjoyable holiday! We would like to apologies for the...More

Reviewed 1 week ago via mobile

Going beyond her duties, this lady stepped in to make sure a very nervous passenger (me) who was feeling unwell and on her way to attend hospital alone, was safe, comfortable and had a friendly face to talk to throughout the trip. Being a visiting...More

2  Thank kadam4433
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Hello Kadam4433 Thank you so much for leaving such nice positive comments regarding Pat, We really appreciate you taking the time to share your experience with us and we will pass on your compliments to Pat. Going above and beyond for our customers is what...More

Reviewed 1 week ago

Easy and straight forward.....buy tickets either from the kiosk or machine, wait for the boat and cross to the IOW. Smooth modern clean high speed boat (not the car ferry), minimum of fuss. Bit tight for parking in Cowes but thats and issue for the...More

1  Thank Rick B
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Hello Rick B Firstly, Thank you for taking the time to share your experience with us on Trip Advisor. All feedback is greatly appreciated. We are pleased to read that your journey went as smooth as possible. May i take this opportunity to announce about...More

Reviewed 2 weeks ago

I have travelled with red funnel recently to vist family on the Island. The experience overall is good however the food is served on little plates and costs a fortune, far too much unless you are on company expenses. Bar service a bit slow and...More

Thank Angiemulkh
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Hello Angiemulkh Thank you for taking the time to Review Red Funnel of your recent journey. We are sorry to read that we did have not completely meet your expectations. Your comments are extremely surprising to us and differ from the usual feedback we receive....More

Reviewed 2 weeks ago via mobile

Staff were informative and the seating comfortable! Hour long trip felt shorter thanks to the beers etc 😏More

Thank David C
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 2 weeks ago

Hello David C Thank you for leaving us a review, it’s always great to hear positive feedback regarding our colleagues as they all work very hard. We hope that you enjoyed your sailing with us and ofcourse, enjoyed your well deserved beer on board 😏🍻🍺...More

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Ask a question
Questions & Answers
Ontariosue
7 June 2017|
AnswerShow all 2 answers
Response from RF_CustomerServices | Property representative |
Hello Sue. We have 2 services to the Isle of Wight. The car ferry (taking an hour) or the Red Jet taking 25 mins. The ferry goes into East Cowes which is very close to Osbourne House, the home of Queen Victoria. The Red Jet... More
0
Votes
corrinae2016
8 May 2017|
AnswerShow all 2 answers
Response from RF_CustomerServices | Property representative |
Hello corrinae2 Thank you for your question. You can either call our Contact Centre on 02380 019192, with your booking reference number, to book your attraction tickets and they will be available for you to collect at the... More
0
Votes
95_sima17
18 March 2017|
AnswerShow all 6 answers
Response from RF_CustomerServices | Property representative |
Hi 95_sima17, Our service will indeed be operating over Easter Weekend. If you are travelling by car we strongly advise booking in advance, either via our contact centre of website. If you are travelling as a foot passenger... More
0
Votes