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Red Funnel Ferries

Terminal 1 Town Quay | Dock Gate 7, Southampton SO14 2AQ, England
+44 23 8001 9192
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Review Highlights
Thankyou!

Thankyou so much for getting me on! I stupidly booked crossings the wrong way around as the website... read more

Reviewed 3 days ago
G1M2S3
,
Isle of Wight, United Kingdom
via mobile
Fantastic

Southampton to Cowes, fuss free. Lovely cooked breakfast on way out, served really quickly... read more

Reviewed 6 days ago
Glenn C
via mobile
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Overview
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Red Funnel has a proud history of serving the Isle of Wight since 1820, carrying 3.4 million passengers to the Island each year. We have won awards for safety, innovation & service including Certificates of Excellence from Trip Advisor every year since 2013. Choose between two stunning routes: our Southampton-East Cowes (former home of Queen Victoria) service takes 55 min, operates 365 days/year and carries vehicles & passengers. On board, enjoy free Wi-Fi, hot & cold food, a bar & coffee shops, or upgrade to the Signature Lounge, for a quieter club class experience. Our 2nd route connects Southampton to the world-famous yacht racing town of West Cowes. Our modern ‘Red Jet’ Hi-Speed catamarans take just 23 min to cross the Solent. Our entire fleet is dog friendly. Look to us for expert travel advice, accommodation bookings, attraction & event tickets.
  • Excellent56%
  • Very good30%
  • Average8%
  • Poor3%
  • Terrible3%
Travellers talk about
“isle of wight” (457 reviews)
“east cowes” (104 reviews)
“earlier ferry” (67 reviews)
Closed Now
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Hours Today: 07:00 - 19:00
LOCATION
Terminal 1 Town Quay | Dock Gate 7, Southampton SO14 2AQ, England
CONTACT
Website
+44 23 8001 9192
Write a ReviewReviews (1,433)
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1 - 10 of 1,412 reviews

Reviewed 3 days ago via mobile

Thankyou so much for getting me on! I stupidly booked crossings the wrong way around as the website crashed 3 times & automatically starts your journey from Southampton. Had to go round to the ticket office where staff were helpful & amended the ticket. Went...More

Thank G1M2S3
Reviewed 6 days ago via mobile

Southampton to Cowes, fuss free. Lovely cooked breakfast on way out, served really quickly. Smashing views. Crew friendly and helpful. There was some confusion about our booking, they fitted us on an earlier ferry with no fuss.More

Thank Glenn C
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 4 days ago

Hello Glenn C Thank you very much for taking the time to share you positive experience with us on Trip Advisor. It was great pleasure to read your detailed review, we pride ourselves to be the leading Ferry services to and from the Island and...More

Reviewed 6 days ago via mobile

Jim O'riley, what a total legend! we travel to the island with our children at least 5 times a year to vist their grandparents, we’ve never experienced such a memeorable board to the ferry as we did on Monday! Jim's infectious energy, happiness and zest...More

Thank vikster107
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 4 days ago

Hello vikster107 Thank you for taking the time to Vote for Jim in this years VisitEngland Tourism Superstar 2018 and rating us 5 stars. Customer Service is our highest priority so it is always a pleasure to hear such feedback, Jim especially is a very...More

Reviewed 1 week ago

Probably the most expensive crossing per mile in the world, they don't even give a discount for serving and ex forces as do the other cross solent transport companies. Ferries in need of an update.More

Thank Bob F
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 5 days ago

Hello Bob, We are sorry to read we have not met your expectations, If you feel our prices are too high, there is always promotional codes we publish to encourage people to visit the Isle Of Wight, some of these are as low as £36.50...More

Reviewed 1 week ago via mobile

always use red funnel as they are reasonable cost to get to and from iow. had a 4 30 booking but they got us on the 1 30 . we had to pay extra which we never had to do before not sure if that's...More

Thank andyrye
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Hello Andyrye Thank you for taking the time to share your experience with us on Trip Advisor. We are pleased to read that you enjoyed your crossing with us and Dancing Man Jim continues to brighten up your day. We are always happy to allow...More

Reviewed 2 weeks ago

I have been going to the Isle of Wight since my children were little and was now planning to take my grand children. For two cars the price is 400 pounds, this has got to be the dearest sea crossing in Europe. Such a shame...More

Thank Sally M
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Dear Sallym Firstly, I would like to thank you for leaving us a review. We would like to take this opportunity to advise you of the below so yourself and your family continue to spend your Holiday on the beautiful Isle Of Wight. We are...More

Reviewed 2 weeks ago

We travel to soughtmapton to sue Red funnel over to the Isle of Wight even though it is a good 45 minute journey with the other company much closer in Portsmouth. There are several reasons, including the ferries are clean, staff always cleaning on the...More

Thank Dee P
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Hello DeeP A Big Thank You from all of us here at Red Funnel for continuing to travel with us as your ferry service to and from the Island. Your feedback and comments are greatly appreciated, we work hard to be the best on the...More

Reviewed 2 weeks ago via mobile

To be honest I haven’t taken many ferry boats in my life but I nevertheless was surprised by the comfort and amenities on the boat. Free WiFi (maybe this is normal) and reasonable good food — definitely a good coffee and snacks. When you arrive...More

Thank Stephan M
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Hello Stephan M We would like to express our biggest thanks for choosing to travel with us and for leaving us such a warm positive review. It was a pleasure to have you on-board and again grateful to hear your sailing was as smooth as...More

Reviewed 2 weeks ago via mobile

Travelled with a friend across to the Island on a bright sunny February day to blow away the cobwebs. On boarding I decided to treat us to the signature lounge, and I'm so glad I did. Amazing views, comfortable seats and attentive service. Seriously, worth...More

1  Thank Frontera2
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Dear Frontera2 Wow, a big Thank You for leaving us such a nice and detailed review about our Signature Lounge. We are incredibly proud our new Lounge so it is always amazing to hear such positive feedback. We are the only travel services to offer...More

Reviewed 3 weeks ago

Turned up last minute for an early morning crossing. Bit pricey £70 car and two people!! Having said that. Perfect timing, smooth crossing and the Ferry was spotless and looked relatively new. Look out for the "dancing and giratting" young man directing the loading on...More

Thank Alex B
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 3 weeks ago

Dear Alex B, Thank you taking the time to review our services and it’s great to hear that you received excellent service. It makes such a difference to us to know the hard work the staff put in is appreciated. Red Funnel has for a...More

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Ask a question
Questions & Answers
Rachel S
28 December 2017|
Answer
Response from RF_CustomerServices | Property representative |
Hello Rachel, Sorry for the late reply. In future if you have any questions that need an instant answer please do not hesitate to give us a call on 02380 019192, or alternatively reach out to us by Facebook or Twitter and... More
0
Votes
Ontariosue
7 June 2017|
AnswerShow all 2 answers
Response from RF_CustomerServices | Property representative |
Hello Sue. We have 2 services to the Isle of Wight. The car ferry (taking an hour) or the Red Jet taking 25 mins. The ferry goes into East Cowes which is very close to Osbourne House, the home of Queen Victoria. The Red Jet... More
0
Votes
corrinae2016
8 May 2017|
AnswerShow all 2 answers
Response from RF_CustomerServices | Property representative |
Hello corrinae2 Thank you for your question. You can either call our Contact Centre on 02380 019192, with your booking reference number, to book your attraction tickets and they will be available for you to collect at the... More
0
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