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Red Funnel Ferries

Terminal 1 Town Quay | Dock Gate 7, Southampton SO14 2AQ, England
+44 23 8001 9192
Website
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Review Highlights
Fast and regular service to Cowes

We used the fast passenger service to pop across to Cowes for Sunday lunch. Good service on a new... read more

Reviewed yesterday
Guy O
,
Lincoln
Red Jet To Isle Of Wight

What can you say about a walk-on/walk off fast ferry service? The self-service ticket purchase... read more

Reviewed 3 days ago
tuglet2017
,
Southampton, United Kingdom
via mobile
Read all 1,336 reviews
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Overview
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Red Funnel provides car ferries and high speed Red Jet catamarans to the Isle of Wight. Enjoy a mini cruise across the Solent with or without your car on Red Funnel vehicle ferry to the port of East Cowes or take the Red Jet catamaran at 37 knots to (west)Cowes - a wonderful Victorian port and the global home of yachting and yacht racing. Both destinations are ideal for a day trip or a short break, and Red Funnel can also book all your accommodation and attraction choices - see our website for more info.
  • Excellent56%
  • Very good31%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“isle of wight” (426 reviews)
“east cowes” (100 reviews)
“red jet” (86 reviews)
Closed Now
All hours
Hours Today: 07:00 - 19:00
LOCATION
Terminal 1 Town Quay | Dock Gate 7, Southampton SO14 2AQ, England
CONTACT
Website
+44 23 8001 9192
Write a Review
Reviews (1,336)
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1 - 10 of 1,316 reviews

Reviewed yesterday

We used the fast passenger service to pop across to Cowes for Sunday lunch. Good service on a new vessel. Very clean

Thank Guy O
Reviewed 3 days ago via mobile

What can you say about a walk-on/walk off fast ferry service? The self-service ticket purchase - also allows you to buy train tickets etc - is easy to use, but for the more 'Luddite' there is a customer service desk where tickets can be bought....More

Thank tuglet2017
Reviewed 3 days ago

Rotten consumer experience. Only things going for it are the helpful staff, the dog-lounge and sun deck. Website advertises misleading prices for foot passengers (8.60, in reality 9.50) and virtual monopoly does passengers no favours. Slow crossing, often cancelled in high winds - the thing...More

Thank FerretFancier
Reviewed 4 days ago via mobile

Used the ferry last weekend . Very busy with coach trippers . Long queues for the expensive refreshments . Does what it says on the tin !

Thank coughandcath
Reviewed 4 days ago via mobile

Appears to be the cheapest option for us to Southampton and was a pleasant experience. All the staff were very obliging, and it was easy to swap our return time.All the staff appeared cheerful and happy to help. I would use red funnel again

Thank angela s
Reviewed 4 days ago via mobile

Our first visit on the red funnel line and couldn't fault the service and speed an hour from Southampton. Easy check in via car reg recognition but we still had our booking e mail. On time and dog friendly lounge is brilliant would recommend and...More

Thank paulmaureenandmolly
Reviewed 5 days ago

Not sure how to review this- it's a Ferry, it was on time and I got something to eat( which was a bit expensive) Until a massive bridge to the IOW is built, there isn't much choice!

Thank Ashley H
Reviewed 6 days ago via mobile

Journey was fine and not to much waiting around before boarding. Food was ok on the boat but the drinks from the refill machines all had a funny taste to them and we Couldn't drink them.More

Thank milky4185
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 5 days ago

Hello milky4185 Thank you for taking the time to leave your review bout your recent journey with us. We would like to apologise that on this occasion we did not meet your expectations. If ever you are not totally satisfied with any of the food...More

Reviewed 6 days ago via mobile

Living on the Isle of Wight the ferries are our lifeline I have always had nothing but good service from this companyMore

Thank Len B
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 5 days ago

Hello Len B Thank you for your excellent review. It is always fantastic to know when we have done well and we very much appreciate that you have, so kindly, taken the time to say so. On behalf of the team here at Red Funnel,...More

Reviewed 1 week ago

We arrived earlier than expected and were allowed on the earlier ferry than the one we had booked on for £7.00. We were dealt with by Rachel who was polite and helpful. We were even given a biscuit for our dog. Once on the ferry...More

Thank BevMiller
RF_CustomerServices, Manager at Red Funnel Ferries, responded to this reviewResponded 1 week ago

Hello BevMiller Thank you for your excellent review and your lovely comments about Rachel. We aim to recruit colleagues that truly care about our customers’ needs and we will make sure this is passed on to their manager so Rachel will get the recognition she...More

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Ask a question
Questions & Answers
Ontariosue
7 June 2017|
AnswerShow all 2 answers
Response from RF_CustomerServices | Property representative |
Hello Sue. We have 2 services to the Isle of Wight. The car ferry (taking an hour) or the Red Jet taking 25 mins. The ferry goes into East Cowes which is very close to Osbourne House, the home of Queen Victoria. The Red Jet... More
0
Votes
corrinae2016
8 May 2017|
AnswerShow all 2 answers
Response from RF_CustomerServices | Property representative |
Hello corrinae2 Thank you for your question. You can either call our Contact Centre on 02380 019192, with your booking reference number, to book your attraction tickets and they will be available for you to collect at the... More
0
Votes
95_sima17
18 March 2017|
AnswerShow all 6 answers
Response from RF_CustomerServices | Property representative |
Hi 95_sima17, Our service will indeed be operating over Easter Weekend. If you are travelling by car we strongly advise booking in advance, either via our contact centre of website. If you are travelling as a foot passenger... More
0
Votes