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Chester Zoo

Features Animals
Upton-by-Chester, Chester CH2 1LH, England
+44 1244 380280
Review Highlights
Utter Shambles!

We visited the Lanterns event at Chester Zoo last night and it was a complete shambles. There were... read more

Reviewed today
Manchester, United Kingdom
Lantern Let Down 2017!!

Hi Chester Zoo. We never write reviews but feel we must on this occasion. We visited the Lantern... read more

Reviewed today
Chester, United Kingdom
Read all 11,347 reviews
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We're the UK's number one charity zoo, with over 15,000 animals and 500 different species, including some of the most endangered species on the planet. With 1.9 million visitors every year, the zoo is an all-year round, full-day visitor attraction for everyone. We're open daily from 10am, except for Christmas Day and Boxing Day. Car parking is free and on site. Facilities for disabled visitors, including self-drive electric scooters and wheelchairs.
  • Excellent70%
  • Very good21%
  • Average6%
  • Poor2%
  • Terrible1%
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Closed Now
All hours
Hours Today: 10:00 - 16:00
Suggested Duration: More than 3 hours
Upton-by-Chester, Chester CH2 1LH, England
+44 1244 380280
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1 - 10 of 11,275 reviews

Reviewed today

We visited the Lanterns event at Chester Zoo last night and it was a complete shambles. There were far too many people squeezed along very small paths. Fortunately my daughter is a tall 10 year old so she managed to see some of the exhibits....More

Thank hcb2017
Reviewed today

Hi Chester Zoo. We never write reviews but feel we must on this occasion. We visited the Lantern Let Down last night with high expectations. We visited last year and loved the animated animal lanterns, the children were completely captivated by the puppeteers. This year...More

Thank Simmo-Bah-Humbug
Reviewed today

Was recommended by family member who went last year....oh dear what a let down. Far too busy...bottle necked in places. Entertainment rather basic. Would have been better with just lights as a theme. We were 20 past 4 entry...would not have liked being any later...More

Thank chris o
Reviewed today

This is the second year we have visited the Lanterns at Chester Zoo. We arrived a few minutes before our time and were met by huge queues. This year consisted of more actors than lights, the relevance to what they were trying to take off,...More

Thank tempo1962
Reviewed yesterday via mobile

We have just returned from a lantern walk at Chester Zoo, this being our third visit and it will certainly be the last. How could they get it so wrong. Too many people with too many gigantic lantern crammed into a small space leading to...More

Thank mrsbaz
Reviewed yesterday via mobile

We visited for the Lantern walk as a couple and paid £30 for our tickets. I am honestly really disappointed with what we got. It was a very small display and bottle necked with visitors the whole way around. The few lanterns that were there...More

Thank NicDew1
Reviewed yesterday via mobile

We visited last year and had a blast, lots of interactive lantern displays that were truly magical for the children, unfortunately this year the lantern show was a disappointment, a lot of bottle necks made unnecessary queues, and the shows were uninspiring. Over half of...More

Thank Jennifer H
Reviewed yesterday via mobile

We are a family who are all members at the zoo and it is absolutely brilliant in every way. We have been members for several years and have visited at all times of the year and in all weathers. We always enjoy it. We went...More

Thank RexB101
Reviewed yesterday via mobile

Whilst very pretty and the staff try hard, the event is utterly shambolic. Basically they let too many people in at a time and the route has far too many choke points, so you end up standing in huge queues for an age. Imagine the...More

Thank drlargepants
Reviewed yesterday via mobile

We haven’t been to the zoo for about 7 years so the first time since the “arrival” of the islands. We had a brilliant day, only downside was not being able to see the penguins. We walked lots and were lucky to see lots of...More

Thank buzbyCheshire
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Questions & Answers
Lynda D
14 October 2017|
Response from moiraeve | Reviewed this property |
Yes it's still there, it's had work done to it recently so not sure if you still can go in, but it used to be a restaurant and you could hire it for private functions, such as wedding receptions.
Lynda D
14 October 2017|
AnswerShow all 2 answers
Response from Karen E | Reviewed this property |
Hi Lynda The house was on the map but not sure if the public could access it sorry Karen
5 October 2017|
AnswerShow all 4 answers
Response from Mark E | Reviewed this property |
No problem taking your own food and drink, they have areas for you to eat your own food.