Sport House Ruka
Sport House Ruka
4
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4.0
16 reviews
Excellent
12
Very good
0
Average
0
Poor
2
Terrible
2
rikutm
Espoo, Finland
Dec 2021 • Family
I rented 2 snowmobiles and all needed gear for our family of four for 24 hour package. I signed the papers. Great intro. Nice service. I tried my luck and asked the great guy serving us how strict is the 24 hours of our rental time. He said that we can return the snowmobiles 24+8 hours after we are starting the riding. Our family was happy for this turn of events. Owner or boss called me 24+3 hours after we started. He said we should have been back at 24 hrs. I explained. And I told we are about 3 hours away. Well, we took the gear back at 24 + 7.5 hrs. Owner/boss demanded me to pay 8 hrs extra (minus 20% to give me a favour). I tried to explain my point of view and my expectations, and he focused on the signed agreement and how he lost a customer who had wanted one of our two snowmobiles. Summary: Snowmobile experience and service was great. My earlier experiences at this place have been great. This time, I just become disappointed for handling the misunderstanding of rental time/cost/promise when I ended up paying 350 euro for something extra I thought I was promised for free (and I wanted to close the issue for good before leaving).
Written 26 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dec 2023 • Family
A week ago, 3.12.2023 my friend and I rented two snowmobiles for the track around the mountain. Wives set behind. We are not experienced drivers, we took it around 3 hours. My friend collided a tree slightly, we did not see damage, but I completed the route without any problem. After arriving, the rental inspected both snowmobile and on both (!) found serious damage! I was very upset, I was not expecting damage even from those slight collision, not to mention my bike! The Sport House forced me payed 2x950€ self-part of the insurance and I was not able to prove that, I was innocent.
So, all-in-all, do rent from Sport House Ruka just if You can prove that the rented bike is not damaged before You get it!
So, all-in-all, do rent from Sport House Ruka just if You can prove that the rented bike is not damaged before You get it!
Written 11 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vitor A
Lisbon, Portugal
Dec 2015 • Family
We rented skiing gear and later went back for snowmobiles. Miko is the chatting type and will give you nice tips on where/when to go and what to do around Ruka - the advice alone can be worth the visit!
Good gear, and we were told that if after skiing we felt we needed more advanced skis we were welcome to come in and choose something else. Cheaper than the stores close to the slopes too.
Big selection of snowmobiles and provided waterproof map, gloves, helmet, overalls and phone number in case we got lost - it is Lapland after all. Felt like an adventure, go rent a snowmobile and upgrade your vacation!
Good gear, and we were told that if after skiing we felt we needed more advanced skis we were welcome to come in and choose something else. Cheaper than the stores close to the slopes too.
Big selection of snowmobiles and provided waterproof map, gloves, helmet, overalls and phone number in case we got lost - it is Lapland after all. Felt like an adventure, go rent a snowmobile and upgrade your vacation!
Written 25 December 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mar 2024 • Couples
The ski maintenance service was disappointing. The staff was rude and displayed poor manners. I would not recommend it.
Written 16 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmmaKatariina
Helsinki, Finland
Feb 2021 • Family
My snowboard was fixed while I did grocery shopping in the nearby store. Very friendly, efficient and professional work. I can highly recommend!
Written 23 February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvain
La Chaux-de-Fonds, Switzerland
Dec 2019
We rent snow shoes and skis. It's cheap, very good material and friendly people. I recommend it for your snow activities.
Written 6 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maxine A
Nottinghamshire, UK
Dec 2017 • Family
We used Sport House during out recent ski holiday to Ruka - decided on the 3 hour guided snowmobile safari (glad we had a guide - came across lots of people whilst we were out who stopped our guide to ask for directions having just hired the machines and headed off themselves!!). It was our first time on snowmobiles as our children have always been too young for us to do it on previous ski holidays - it's not a cheap activity but we absolutely loved it and would definitely recommend it but worth paying the extra to have a guide to save time trying to find out where you need to go and so see more during the trip.
We had 5 machines between us and one member of our party had a bit of an accident (it was the fault of the rider not the equipment) which required them to visit the local Drs surgery in Ruka resulting in x-rays, a splint applied and pain killers given all of which was covered by the insurance provided as part of the rental charge by Sport House (Mika couldn't have been more helpful - he gave us all the necessary information and insisted we went to check it out with the Dr).
We had 5 machines between us and one member of our party had a bit of an accident (it was the fault of the rider not the equipment) which required them to visit the local Drs surgery in Ruka resulting in x-rays, a splint applied and pain killers given all of which was covered by the insurance provided as part of the rental charge by Sport House (Mika couldn't have been more helpful - he gave us all the necessary information and insisted we went to check it out with the Dr).
Written 13 January 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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