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Willow Stream Spa At The Fairmont Empress

633 Humboldt St, Victoria, British Columbia V8W 1A6, Canada
+1 250-995-4650
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Review Highlights
Best Sports Massage - Ever!

I consider myself a spa junkie and when the ambiance, stimulation of senses and an amazing... read more

Reviewed 4 weeks ago
Lilleah Q
,
Okanagan Valley, Canada
Flawless facial

I had the most amazing facial today at the Willow Stream Spa at the Empress. From beginning to... read more

Reviewed 18 October 2017
Jake G
Read all 78 reviews
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At the coastal edge of the Pacific Northwest, the dramatic elements of nature rise and fall to the sound of the sea crashing against rock. Stately and elegant, The Fairmont Empress stands majestically at the city center. A charmed city at the tip of Vancouver Island - a village of quaint shops and bookstores, a tranquil place for a stroll along a harbor dotted with history, and the senses filled with the sweet fragrance of flowers, whatever the season.Here is the very essence of a life refined – Afternoon Tea steeped in another time, and the contemporary aura of energy always in motion. The gracious spirit and energy of the resort flow naturally to Willow Stream. The soothing spa design enchants with the elements. A calming waterfall welcomes guests as an invitation to experience the healing mineral waters. This is a place of tranquility, awakening images of the soothing shoreline vistas. It’s the perfect place for a spa. It’s a place where energy pools
  • Excellent79%
  • Very good12%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
LOCATION
633 Humboldt St, Victoria, British Columbia V8W 1A6, Canada
Downtown
CONTACT
Website
+1 250-995-4650
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1 - 10 of 78 reviews

Reviewed 4 weeks ago

I consider myself a spa junkie and when the ambiance, stimulation of senses and an amazing treatment come together resulting in a truly rejuvenating and relaxing therapy - it is a spa experience to be remembered - and reviewed!!! I arrived at the Willow Stream...More

Thank Lilleah Q
EMPWSS250, Public Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 4 weeks ago

Hello Lilleah Q, Thank you so much for your fabulous review of our Willow Stream Spa at Fairmont Empress, your comments were such a pleasure to read...especially coming from a self-proclaimed spa junkie. Lynne is an incredible massage therapist and we are so happy to...More

Reviewed 18 October 2017

I had the most amazing facial today at the Willow Stream Spa at the Empress. From beginning to end, it was aboslutely heavenly. The spa environment and amenities are unparalleled on the Island and the staff are warm and welcoming. Karla's product knowledge was acceptional,...More

Thank Jake G
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 20 October 2017

Hello Jake and thank you for your review. Reading your review was the best way to start off a Friday. I couldn't agree with you more, our Willow Stream Facials are the BEST and Karla is exceptional! I was so pleased to read that you...More

Reviewed 5 October 2017

Had a Willow Stream Elements treatment. Skin felt great after. Always love the ritual of steam, sauna, pool and bring home salts and the sublime eucalyptus bath oil. Staff was very friendly,facility very nice. Not as large as som pe of the other locations but...More

Thank daffyone
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 6 October 2017

Good Morning Daffyone, Thank you so much for your review. The Willow Stream Elements is such an incredible treatment, the Moor Mud is both grounding and gently exfoliating...leaving the skin super soft. I am so glad that you allow yourself the time to enjoy the...More

Reviewed 2 October 2017

The ambiance was peaceful and inviting. The staff are genuine and really know how to help you relax. Romina gave me a facial and pedicure and she was phenomenal! I've been to a number of spas and this one is by far the best experience...More

Thank Narissa W
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 4 October 2017

Hello Narissa, Thank you so much for your wonderful review of our spa. I was so pleased to read that you found the spa to be peaceful and inviting and that our staff were genuine and helpful. It is 100% our goal to provide our...More

Reviewed 25 September 2017

I love massages, and have been spoiled at the Willow Stream Spa in Banff many times. When we checked in, the front desk didn't have a note on their computer that my massage was supposed to be a maternity massage, despite my husband's request when...More

Thank Lisa B
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 4 October 2017

Hello Lisa B. Thank you for your review. I am sorry to hear that your Willow Stream experience did not live up to the high level of spa experience that we strive to offer each and every guest. I wish we had learned of your...More

Reviewed 5 September 2017

My husband and I had the willowstream pedis today. Very professional and excellent service. We felt very pampered. Great staff and a nice facilityMore

Thank Peggy G
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 7 September 2017

Good Morning Peggy, Thank you for your review. I am so happy that you were able to enjoy a pedicure with your husband...the spa is always more fun when shared with a loved one. Your comments about professional, excellent service and feeling pampered were a...More

Reviewed 17 August 2017

The Willow Stream Spa is a wonderful place to relax and let yourself be pampered. Not a single thing missing. As well, massage therapist, Heidi, is amazing. Such a friendly gal who gives an absolutely superb massage.More

Thank Gloria Q
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 21 August 2017

Good Morning Gloria, Thank you so much for your incredible review. We at Willow Stream strive to create a relaxing place to be pampered, and so we are thrilled that you were able to experience just that. Heidi is a wellness rockstar - she is...More

Reviewed 4 August 2017 via mobile

I made use of the spa while staying at the Empress. It was lovely. I had a manicure and relaxation massage...both were superb! Great experience!!!More

Thank cejspud
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 8 August 2017

Hello cejspud, Thank you so much for your review. I am thrilled to learn that you were able to enjoy Willow Stream at Fairmont Empress during your visit to our beautifully restored hotel. Our manicures and massages are superb and so I'm glad to hear...More

Reviewed 30 July 2017 via mobile

Made arrangements for a massage for my spouse. This is his first visit to the spa. He loved it. The massage therapist, Heidi was fantastic - very pleasant and professional. Well worth showing up 45 min prior so you can enjoy the full spa for...More

Thank Lynne R
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 1 August 2017

Hello Lynne R. Thank you so much for your review. I am thrilled that you were able to introduce your spouse to the wonderful world of spa, what a fabulous gift. I couldn't be happier that we were able to provide him with his first...More

Reviewed 3 July 2017 via mobile

I walked in, chose a service and was dealt with within fifteen minutes. Wonderful newly renovated spa with great service people and technicians located in the Fairmont Empress Hotel. I got the best and most relaxing pedicure ever with Sydney!!! I'd come back to this...More

Thank DoloresJacoby
EMPWSS250, Guest Relations Manager at Willow Stream Spa At The Fairmont Empress, responded to this reviewResponded 11 July 2017

Hello DoloresJacoby, Thank you so much for taking the time to review our spa. I couldn't be more pleased to hear of your amazing experience at our newly renovated Willow Stream Spa. I think our staff are pretty incredible and am so pleased that you...More

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Questions & Answers
Sharon R
28 January 2016|
AnswerShow all 3 answers
Response from Stef581 | Reviewed this property |
There is a long list of spa services and several combined services packages. Best is to look at their spa services menu on line on the webpage for a complete listing. There are not so many packages of combined services but... More
0
Votes
Gemma N
28 December 2014|
Answer
Response from EMPWSS250 | Property representative |
Our 60 minute Relaxation Massage begins at $129 plus tax. We also offer Stress Relief ($139), Sports ($149) and Therapeutic with an RMT ($159). Please feel free to contact our team for any further inquiries or booking at... More
0
Votes