We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Ice Palace

Neighbourhood: Summerlea
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Address: | West Edmonton Mall, Edmonton, Alberta T5T 4M2, Canada
Phone Number:
+1 780-444-1943

An Olympic-sized ice rink located in West Edmonton Mall.

TripAdvisor Reviewer Highlights

Read all 33 reviews
Visitor rating
  • 7
  • 10
    Very good
  • 10
  • 1
  • 3
Fun to watch the skaters

My kids love watching the skaters when we are at the mall. And we take them skating here from time to time as well. The ice does get soft from the heat but it's warm in there from... read more

Reviewed 14 May 2016
Ellen K
Add Photo Write a Review

33 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 31: English reviews
Sydney, Australia
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 30 March 2017 via mobile

Hands down, worst customer service ever. Grumpy pants all around. It's a freaking tourist spot, cheer the hell up and treat customers with respect. And if it was sarcasm, wise up and save it for home.

Thank doublewhopperdon
Level Contributor
94 reviews
51 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
Reviewed 4 June 2016 via mobile

WEM'S Ice Palace is a great place for the whole fMily to hit the ice and enjoy a fun skate, or take in various events that rake place there throughout the year. everything from vehicle shows to musical guests to gymnastics/martial arts competitions, you can take in a little bit of everything here not just skating.

Thank bravescot79
Victoria, Canada
Level Contributor
8 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 19 May 2016

Entering the Ice Palace, I felt I was in a winter wonderland. Pathways, tunnels, rooms, chairs - all made of ice . . . ice characters lurking about . . .it was magical. Going down the ice slide with my cousin was especially fun! At dusk, the palace is illuminated . . . coloured lights amidst the beautiful ice formations,... More 

Thank Barbara H
Level Contributor
17 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 14 May 2016

My kids love watching the skaters when we are at the mall. And we take them skating here from time to time as well. The ice does get soft from the heat but it's warm in there from the skylight and something fun to do when Hawrelark Park isn't open for skating.

Thank Ellen K
Edmonton, Canada
Level Contributor
71 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
Reviewed 18 March 2016 via mobile

For recreational skating with family or friends, this place is fun. The ice quality isn't great (if you care about that) because of the warm temperature in the mall. Some hockey players I know have mentioned that it is too warm when wearing equipment, so they don't like the place. For most people, just remember not to bother with a... More 

Thank Laura P
Level Contributor
64 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 78 helpful votes
Reviewed 4 November 2015

After spending a lot of time in the Mall I took my niece skating, the lady on the desk had to be prompted to get off her iPhone to just acknowledge us, she gave us the wrong size shoes twice, she gave us no instruction nor offered anything at all really, after she dumped the correct shoes on the counter... More 

1 Thank Juliet1971
St. Albert
Level Contributor
8 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 29 October 2015

I used to figureskate competitively and loved compting and training out of this arena. I do not believe the competition is held there anymore. The complaints I have heard from other competitors was that because the sun shines through the glass roof the ice was soft and wet. This is true. Now if you aren't doing anyhong fancy it shouldn't... More 

Thank CocoDeva
Level Contributor
25 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 27 October 2015

We had a great time! Really fun when it's hot outside to come in and put on a pair of skates and watch the kids have a ball! You can rent skates there or grab a snack and watch!

Thank Icelandlubber
Calgary, Canada
Level Contributor
11 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 2 July 2015

My daughter was thrilled seeing so much people skating and that makes her interested in skating, even though I have know clue on how to do it

Thank Ibilola D
St. Albert, Canada
Level Contributor
4 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 3 December 2014

I used to figure skate here. I loved it, It is warm because of the skylight but that also makes the ice soft. Most figure skaters I knew hated it but I loved it. For visitors just wanting to skate recreationaly it shouldn't be a problem!

Thank Tiffany W

Travellers who viewed Ice Palace also viewed

Edmonton, Alberta
Edmonton, Alberta

Been to Ice Palace? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Questions? Get answers from Ice Palace staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?