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Ice Palace

| West Edmonton Mall, Edmonton, Alberta T5T 4M2, Canada
+1 780-444-1943
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Review Highlights
Some Concerns.

As a family of 14 (6 aduts, 4 tweens and 4 children) we went to WEM for 6 days and during that time... read more

Reviewed 21 February 2018
Al R
Lousy experience

Hands down, worst customer service ever. Grumpy pants all around. It's a freaking tourist spot... read more

Reviewed 30 March 2017
doublewhopperdon
,
Sydney, Australia
via mobile
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Overview
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An Olympic-sized ice rink located in West Edmonton Mall.
  • Excellent20%
  • Very good38%
  • Average32%
  • Poor2%
  • Terrible8%
21 Feb 2018
“Some Concerns.”
30 Mar 2017
“Lousy experience”
LOCATION
| West Edmonton Mall, Edmonton, Alberta T5T 4M2, Canada
Summerlea
CONTACT
Website
+1 780-444-1943
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1 - 10 of 32 reviews

Reviewed 21 February 2018

As a family of 14 (6 aduts, 4 tweens and 4 children) we went to WEM for 6 days and during that time we bought 2 days passes for everyone at a cost of $1200.00+. For that pass, we were able to skate. For $1200.00+...More

Thank Al R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2017 via mobile

Hands down, worst customer service ever. Grumpy pants all around. It's a freaking tourist spot, cheer the hell up and treat customers with respect. And if it was sarcasm, wise up and save it for home.

1  Thank doublewhopperdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2016 via mobile

WEM'S Ice Palace is a great place for the whole fMily to hit the ice and enjoy a fun skate, or take in various events that rake place there throughout the year. everything from vehicle shows to musical guests to gymnastics/martial arts competitions, you can...More

Thank bravescot79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 19 May 2016

Entering the Ice Palace, I felt I was in a winter wonderland. Pathways, tunnels, rooms, chairs - all made of ice . . . ice characters lurking about . . .it was magical. Going down the ice slide with my cousin was especially fun! At...More

Thank Barbara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2016

My kids love watching the skaters when we are at the mall. And we take them skating here from time to time as well. The ice does get soft from the heat but it's warm in there from the skylight and something fun to do...More

Thank Ellen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2016 via mobile

For recreational skating with family or friends, this place is fun. The ice quality isn't great (if you care about that) because of the warm temperature in the mall. Some hockey players I know have mentioned that it is too warm when wearing equipment, so...More

Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2015

After spending a lot of time in the Mall I took my niece skating, the lady on the desk had to be prompted to get off her iPhone to just acknowledge us, she gave us the wrong size shoes twice, she gave us no instruction...More

2  Thank Juliet1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2015

I used to figureskate competitively and loved compting and training out of this arena. I do not believe the competition is held there anymore. The complaints I have heard from other competitors was that because the sun shines through the glass roof the ice was...More

Thank CocoDeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2015

We had a great time! Really fun when it's hot outside to come in and put on a pair of skates and watch the kids have a ball! You can rent skates there or grab a snack and watch!

Thank Icelandlubber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2015

My daughter was thrilled seeing so much people skating and that makes her interested in skating, even though I have know clue on how to do it

Thank Ibilola D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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