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Willow Stream Spa at The Fairmont Banff Springs

405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
+1 403-762-1772
Website
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Review Highlights
Ultimate relaxation

Two words: soothing oasis. Indoor plunge pools were gorgeous and rejuvenating. Soaking in the... read more

Reviewed yesterday
authenticadventurer
,
Banff National Park, Canada
via mobile
Relaxation

I wonderful spa at the Banff Springs hotel. Numerous pools, spa treatments, and beautiful... read more

Reviewed 2 days ago
canadalaz
,
Edmonton, Canada
via mobile
Read all 231 reviews
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Overview
  • Excellent74%
  • Very good14%
  • Average3%
  • Poor3%
  • Terrible3%
Travellers talk about
“mineral pool” (38 reviews)
“steam room” (21 reviews)
“bento box” (12 reviews)
Closed Now
All hours
Hours Today: 06:00 - 22:00
LOCATION
405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
CONTACT
Website
+1 403-762-1772
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Reviews (231)
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1 - 10 of 231 reviews

Reviewed yesterday via mobile

Two words: soothing oasis. Indoor plunge pools were gorgeous and rejuvenating. Soaking in the snow-lined outdoor hot pool was an amazing way to start a cold winter's ski day. Incredible views, unforgettable experience. Exquisite amenities and great staff. Raises the bar for all future spa...More

Thank authenticadventurer
Reviewed 2 days ago via mobile

I wonderful spa at the Banff Springs hotel. Numerous pools, spa treatments, and beautiful location. You will have a relaxing time here.

Thank canadalaz
Reviewed 20 April 2017

We had a full body message followed by 3 hot tubs to soak in (very hot, hot and warm), a mineral filled pool and then an outside hot tub. After all that, we purchased a healthy boxed lunch and sat in our robes reading magazines....More

2  Thank Bonnie F
Reviewed 10 April 2017

My husband and I went to the willow stream spa last weekend when we stayed at the banff springs hotel. Honestly I expected so much from it that I was a little bit disappointed. The staff was very friendly and really helpful. My massage was...More

1  Thank Shauna O
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Shauna O, Thank you for taking the time to share with us your most recent experience at the Willow Stream Spa. We are delighted to hear that you found our colleagues friendly and helpful, as we do pride ourselves in having a great team...More

Reviewed 25 March 2017 via mobile

We loved the tranquil environment of the spa. The spa was spotless. Pools/hot tubs and saunas were all very nice. Change rooms and showers have everything you could possibly need. Views are remarkable. We liked the outdoor hot tub the best. Lunch was very good,...More

1  Thank nancie b
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear nancie b, Thank you for taking the time to share with us your experience at the spa. We are very excited to see that you found the facilities spotless and the environment tranquil and relaxing. Also wonderful to read you have also had a...More

Reviewed 5 March 2017 via mobile

My wife and I had an excellent time of relaxation and refreshment at the Willow Stream Spa. Thank you for a great time.More

Thank ReggieCracknell
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear ReggieCracknell, Thank you for taking the time to share your experience with us. We are very pleased to hear that you and your wife had an excellent time during your visit at the Willow Stream Spa. We certainly hope to have an honor to...More

Reviewed 23 February 2017 via mobile

Being a bloke I had never been to a day spa before. Got two massages included with our stay at the hotel. The place is spectacular. Massages were very relaxing and worked wonders. The pools they have are amazing, including a hot pool outside. There's...More

2  Thank Chris B
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Chris B, Thank you so much for taking the time to share with us your experience. We are very proud that you have chosen the Willow Stream Spa for your "first time ever spa experience"! We are also extremely happy to find out that...More

Reviewed 6 February 2017

Although access to the spa is expensive on a one-off basis, if you stay at the hotel and book a four-day spa package the price is very reasonable. In fact it is only a bit more than the normal daily rate. You do not need...More

1  Thank Judi F
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Judi F, First of all we would like to thank you for sharing your thoughts with us. We are very happy to find out that you used the spa facilities multiple times during your two week stay and that you enjoyed the stunning views,...More

Reviewed 5 February 2017

My husband and I were able to enjoy the bath salt pools for a short period of time as a complimentary visit from the hotel management. It was amazing. Pampering from the minute we stepped into the spa. We were shown to locker's and were...More

1  Thank M G
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear M G, Thank you kindly for sharing with us your thoughts regarding your spa experience. We are absolutely delighted to hear that you did not miss out on the opportunity to enjoy the spa pools and various complimentary spa amenities while in Banff. It...More

Reviewed 4 February 2017

To be honest, we were pretty disappointed with this spa. The staff is excellent and the massages were great but we found it severely lacking amenities. There are no co-ed facilities aside from a mineral pool, 3 waterfalls and an outdoor hot tub. The views...More

Thank Sylvia K
BanffWillowStreamSpa, Manager at Willow Stream Spa at The Fairmont Banff Springs, responded to this review

Dear Sylvia K, Thank you very much for your feedback. It is lovely to hear that you found your massages great and staff working at our spa provided you with an excellent service. This is certainly something we work very hard towards and we are...More

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Questions & AnswersAsk a question
Rob E
Hello! I'm wondering what you'd recommend for a 55 year old gal, slightly worn, fairly stressed and in need of some pampering. My wife. She has resisted all attempts to bring her to the spa whenever we are in Banff so next August my daughter and I will deliver her to Willow Stream Spa tied up in a potato sack if need be. I'd like to buy a package in advance if possible so she has no choice but to use it. (she is always worried about cost) If you could recommend something and give me a ball park figure I'd be grateful. Thanks
18 April 2017|
Answer Show all 4 answers
Response from BanffWillowStreamSpa | Property representative |
Hello Rob E, Thank you for contacting us. We are really pleased to hear that you decided to choose our Willow Stream Spa for the "first time ever" spa experience for your wife. There is lots of options and packages that we... More
0
Votes
Maria E
Hi, I would like to have access to the spa and I am an FPC member but will not be staying at the hotel, do I pay the outside guest price, or member price?
20 March 2017|
Answer Show all 2 answers
Response from BanffWillowStreamSpa | Property representative |
Dear Maria E, As our President Club member you are entitled to applicable discounts only when you are staying at the hotel. The rate for outside hotel guest is $79+tax (6am until 10pm). We also recommend calling us a day... More
0
Votes
OwlYaDoing
I'd like to visit the spa (no services, just access) as a non hotel guest. Is parking free?
15 August 2016|
Answer Show all 5 answers
Response from BanffWillowStreamSpa | Property representative |
Good Afternoon OwlYaDoin... Thank you for your interest in visiting our spa. The parking is complimentary for all guests visiting the spa for a day. We will however ask you to provide your registration plate number upon... More
0
Votes