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Dolphinaris Tulum

#21 of 87 things to do in Tulum Features Animals
Federal Highway Chetumal _ Cancun, Km. 250 | At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
+52 998 881 3030
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Review Highlights
Dream come true

We have never been to any other swim with dolphins before. My wife registered for it at bahia... read more

Reviewed 1 week ago
robcan1
via mobile
Beautiful Dolphins but crawl

Beautiful Dolphins but the dolphins are in a small swimming pool and are NOT kept in a larger area... read more

Reviewed 1 week ago
Mark B
,
Peterborough, United Kingdom
Read all 392 reviews
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Overview
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Dolphinaris Tulum at Bahia Principe Resort combines the best features of our dolphins, with beautiful tropical surroundings.The facilities feature the innovative concept of traditional platforms that provide shallow, beach-style access to conduct interaction programs safely for any visitor.For the convenience of swimmers and observers, we have located various service areas within our facilities. These service areas include: check-in and customer service, induction hut, a new room where classes for the Trainer for a Day program are conducted and our photo & video store.
  • Excellent52%
  • Very good27%
  • Average10%
  • Poor4%
  • Terrible7%
Travellers talk about
Opens in 22 min
All hours
Hours Today: 09:00 - 17:00
LOCATION
Federal Highway Chetumal _ Cancun, Km. 250 | At Grand Bahia Principe Tulum Hotel, Tulum 77760, Mexico
CONTACT
Website
+52 998 881 3030
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Reviews (392)
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1 - 10 of 252 reviews

Reviewed 1 week ago via mobile

We have never been to any other swim with dolphins before. My wife registered for it at bahia principe tulum dolphinaris. Whole activity took around an hour. Her magic moment with dolphins. She had an amazing experience. Photos and video are very costly. They cost...More

Thank robcan1
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded yesterday

Thank you for your review, it makes us feel happy to know that you had a good time with your family swimming with dolphins. It was a pleasure to attend you, come back soon!

Reviewed 1 week ago

Beautiful Dolphins but the dolphins are in a small swimming pool and are NOT kept in a larger area outside of performing times for the public, , and when I asked one of the keepers they said it ok we change them every 5 months...More

Thank Mark B
Reviewed 2 weeks ago via mobile

The dolphins are in a swimming pool, ironic the tank is 10 times smaller then the swimming pool for customer some 50 metres away. It's almost like they had a spare swimming pool. Do it somewhere else and don't encourage dolphins swimming here. Simply can't...More

Thank alexgraceton
Reviewed 4 weeks ago via mobile

Nice experince but too expensive. 1. 40 minutes not only for you bu for a whole group. 2. my friends took similar classes in other dolphinarium and have much more fun gor same price include pictures. 3. Prices nor include pictures and they not allow...More

Thank Aharon D
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 3 weeks ago

At Dolphinaris we are glad that you decided to visit us, swimming with dolphins is an amazing lifetime experience! We recommend our visitors to book in advance and add a photo package with their online reservation for great discounts. Thank you for your review, come...More

Reviewed 4 weeks ago

We booked the Swim with the dolphin and did the belly to belly swim. Our trainer was amazing. He had a very logical and good explanation for why they have them in captivity and it came down to their health and life expectancy. In the...More

Thank Dustin K
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 3 weeks ago

Thank you for your opinion. We are glad that you had an amazing time at Dolphinaris. Swimming with dolphins is one of the best experiences in life. Regarding to the photos we recommed to book in advance thru our web site in order to get...More

Reviewed 12 June 2017 via mobile

Booked and paid for my daughter (aged 9) & Hubby to swim with dolphins online prior to holidaying at the Grand Bahia Principe Tulum. They both thoroughly enjoyed the experience and the time spent with the dolphins, a memory that will last a life time....More

Thank Melanie H
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 12 June 2017

At Dolphinaris we appreciate all your positive comments. Our team works to provide our visitors magical moments, and it makes us glad to know that you had a wonderful experience with the dolphins!

Reviewed 19 May 2017 via mobile

We did a couples swim with the dolphins... Wow wow wow!!! Excellent timing .. Excellent trainers and the Dolphins were spectacular!!! I would recommend this experience to anyone!! Photos alittle pricey.. But take away the memories you wish :)

Thank ProudMrs
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 29 May 2017

Thank you for your opinion. We are glad that you had an amazing time at Dolphinaris. Swimming with dolphins is one of the best experiences in life. We hope you come back again soon!

Reviewed 17 May 2017 via mobile

My wife and I booked a swim and ride with the dolphins for 29 th April 2017 as part of our wedding Anniversary treat we were booked for 10.30 on the morning and we ended up having a dolphin each as we were first there...More

1  Thank grahammcmullen
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 17 May 2017

Thank you for your review, it makes us feel happy to know that you had a good time with your wife swimming with dolphins, its a life time experience, please come back soon!

Reviewed 6 May 2017

I booked for the interactive programme as I'm not a great swimmer and first time swimming with dolphins. I was staying at the Akumal lobby so got the tram over to Tulum. I watched the dolphin show which was great. I then booked the 3pm...More

1  Thank Cookiemonster125
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 8 May 2017

At Dolphinaris we appreciate all your positive comments. Our team works to provide our visitors magical moments, and it makes us glad to know that you had a wonderful experience with the dolphins!

Reviewed 4 May 2017

The dolphin show was really fun and it was really cool to see the dolphins swim around and jump around! We took a shuttle from the Akumal Lobby to the Tulum Lobby and it was a little bit of a walk, but not hard to...More

Thank Anthony S
DOLPHINARIS, Guest service Maru at Dolphinaris Tulum, responded to this reviewResponded 8 May 2017

Thank you to choosing us, we are happy to hear that you had a great experience with Dolphinaris Tulum, hope to see you again soon! Greetings.

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Ask a question
Questions & Answers
Billie R
1 May 2017|
Answer Show all 2 answers
Response from DOLPHINARIS | Property representative |
Hi! thank you to contact us, over 13 years old is allowed to to the dolphin program without an adult however is necessary an adult to accompany the children to the location and stay as an observer, we recommend to book in... More
1
Vote
Kimberley W
15 March 2017|
Answer Show all 2 answers
Response from PincPleasure | Reviewed this property |
So they offer 5 different types of Dolphin experiences or the all day (trainer experience) that includes all 5. The Dolphin swim ride involves the Dolphin swimming upside down (belly up, they are completely capable and enjoy... More
1
Vote
Michelle P
30 December 2016|
Answer Show all 4 answers
Response from Jennifer V | Reviewed this property |
no they don't. no cameras allowed
1
Vote