Full-day Tours
6+ hours
Free cancellation
Not sure? You can cancel this booking up to 24 hours in advance for a full refund.
Recommended by 97% of travellers
97% of reviewers gave this product a bubble rating of 4 or higher.
from
€27
€13
per adult
Cenotes Casa Tortuga Tulum
Cenotes Casa Tortuga Tulum
4.5
4WD, ATV & Off-Road ToursZipline & Aerial Adventure ParksCaverns & Caves
09:00 - 17:00
Monday
09:00 - 17:00
Tuesday
09:00 - 17:00
Wednesday
09:00 - 17:00
Thursday
09:00 - 17:00
Friday
09:00 - 17:00
Saturday
09:00 - 17:00
Sunday
09:00 - 17:00
Full view
About
This natural park nestled in the Riviera Maya of Tulum has four different natural sinkholes: Cenote Wisho, Cenote Campana, Cenote Jaguar, and Cenote Tres Zapotes. They offer a little something for everyone. The smaller cenotes have caves with ancient rock formations, stalactites, and stalagmites, while the larger, deeper ones have several jumping-off points, and allow you to swim and snorkel with the vibrant fishes and turtles.
But don't worry if you're not a strong swimmer, entry includes a guided tour and equipment like life jackets and masks. Join a tour of Tulum and combine your trip with a visit to the Mayan Ruins as well.
Tulum, Quintana Roo, Mexico
Awards
Travellers' Choice
2023
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Bus Tours
6 hours
Free cancellation
Not sure? You can cancel this booking up to 24 hours in advance for a full refund.
Recommended by 92% of travellers
92% of reviewers gave this product a bubble rating of 4 or higher.
from
€36
per adult
Full-day Tours
6+ hours
Free cancellation
Not sure? You can cancel this booking up to 24 hours in advance for a full refund.
Recommended by 94% of travellers
94% of reviewers gave this product a bubble rating of 4 or higher.
from
€36
per adult
Historical Tours
6+ hours
Free cancellation
Not sure? You can cancel this booking up to 24 hours in advance for a full refund.
Recommended by 96% of travellers
96% of reviewers gave this product a bubble rating of 4 or higher.
from
€36
per adult
Full-day Tours
10–12 hours
Free cancellation
Not sure? You can cancel this booking up to 24 hours in advance for a full refund.
from
€103
per adult
Travellers talk about
(25 reviews)
(30 reviews)
(17 reviews)
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4.5
743 reviews
Excellent
494
Very good
126
Average
49
Poor
28
Terrible
46
Emma B
Herefordshire, UK27 contributions
Nov 2023 • Couples
Such a great experience when visiting Mexico.
The cenotes are incredible and so beautiful. Swimming in the caves was fantastic and the water was amazing. Great your information and history provided as well. Would recommend visiting these caves 100%.
The cenotes are incredible and so beautiful. Swimming in the caves was fantastic and the water was amazing. Great your information and history provided as well. Would recommend visiting these caves 100%.
Written 16 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Licka
3 contributions
Nov 2023 • Family
Our Tulum trip was truly unforgettable, thanks to the mesmerizing Cenotes Casa Tortuga. Having pre-booked a tour, we were fortunate to have a knowledgeable guide accompany us, leading the way as we ventured through multiple cenotes. The crystal-clear waters were a sight to behold, and our guide enriched the experience with fascinating facts while maintaining a pleasant demeanor, ensuring everyone on the tour had a delightful time.
The cenotes offered the exhilarating option of leaping from various spots into the refreshing water, yet there were also convenient stairways for those who preferred a more gradual descent. It's advisable to have around 7 USD or pesos on hand for the locker at the entrance, a small but practical necessity. Before immersing ourselves in the cenotes, a quick shower was mandatory, and wearing suitable footwear added to the overall safety and enjoyment of the adventure. This well-rounded experience at Cenotes Casa Tortuga truly made our Tulum trip exceptional.
The cenotes offered the exhilarating option of leaping from various spots into the refreshing water, yet there were also convenient stairways for those who preferred a more gradual descent. It's advisable to have around 7 USD or pesos on hand for the locker at the entrance, a small but practical necessity. Before immersing ourselves in the cenotes, a quick shower was mandatory, and wearing suitable footwear added to the overall safety and enjoyment of the adventure. This well-rounded experience at Cenotes Casa Tortuga truly made our Tulum trip exceptional.
Written 14 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jadon's J
2 contributions
Nov 2023 • Couples
Loved this attraction! They have so many activities (like ATV's and ziplining) if you want to spend a whole day. We did a few hours and explored the cenotes. The water was cold, but so refreshing and worth the initial chill to get to enter the cenotes and see inside the caves. Nature really is amazing!! I want to go back and bring my kids next time!
Written 13 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Antoaneta
2 contributions
Nov 2023 • Family
This place is a SCAM- overpriced and dirty. I wished I had read the feedback of other guests beforehand and had also trusted my instinct when I saw the sign “once paid you can’t get a refund” - that says it all. Apparently, too many people have asked for their money back. The centres stink, luckily we didn’t get sick as other people have reported but we also didn’t go to all of them. Nah, couldn’t take the chance after the first one. The water stinks, has nothing to do with the crystal blue shown on the photos. Moreover, you are not allowed to go on your own - your have to wait for a group to form and then you are being shepherded to one place to another without leaving you enough time. One of the censotes e.g. was tiny yet we had to go all in at the same time - forget swimming - all you can do try to keep yourself afloat. Do yourself a favour and don’t visit - boycott it so that they improve it ! What also made us sad is the ecological disaster it is 😢
Written 13 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen
Brooklyn, NY129 contributions
Nov 2023 • Solo
Very beautiful place. It has been kept very clean. They ensure to preserve the environment and all things natural. They have good, drinks and small shops.
Written 12 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
acapella1976
Gatineau, Canada18 contributions
Oct 2023 • Friends
This stop was part of a full-day tour so I can't comment on the process of buying the tickets and getting a life jacket. Everything was organized for us. I can comment on the cenote which was absolutely gorgeous. A welcome refreshing swim after visiting the Tulum ruins in the scorching heat. You need to shower before going swimming in order not to polute the water with chemicals. Then you have a short walk to get to the water. It was my first time swimming in a cenote and I definitely recommend it.
Written 16 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Софія М
1 contribution
Oct 2023 • Family
The worst experience in Yucatán
1. Complete rip off - 650 pesos for entrance for 4 very small and fully crowded cenotes with crowds of screaming people
2. Lockers for extra 100 pesos - we refused to pay as we came by car and left our stuff there - got a comment from staff dudes but went in anyway (we had only car key and one phone in a waterproof case with us)
3. Changing rooms are very dirty (and are technically bathrooms and not changing rooms)
4. Staff asked us for the paper receipt we got at the counter to give us the life vest. We obviously left it in the car so had to walk back - I do not understand the role of bracelets they give you at the entrance, shouldn’t it be the proof we paid the fee?
5. Staff made us take a cold shower to get a life vest - after we did we got a comment that we should wash the hair as well (though 80% of people I saw went in with dry hair);
6. Inside it is very crowded and you cannot visit any closed cenotes if you’re not part of the guided group
Overall - don’t go here. Terrible service, no clear instructions, unreasonably expensive, and unsanitary. Spend your money elsewhere - you’ll be better off (I’d leave 0/5 if I could)
1. Complete rip off - 650 pesos for entrance for 4 very small and fully crowded cenotes with crowds of screaming people
2. Lockers for extra 100 pesos - we refused to pay as we came by car and left our stuff there - got a comment from staff dudes but went in anyway (we had only car key and one phone in a waterproof case with us)
3. Changing rooms are very dirty (and are technically bathrooms and not changing rooms)
4. Staff asked us for the paper receipt we got at the counter to give us the life vest. We obviously left it in the car so had to walk back - I do not understand the role of bracelets they give you at the entrance, shouldn’t it be the proof we paid the fee?
5. Staff made us take a cold shower to get a life vest - after we did we got a comment that we should wash the hair as well (though 80% of people I saw went in with dry hair);
6. Inside it is very crowded and you cannot visit any closed cenotes if you’re not part of the guided group
Overall - don’t go here. Terrible service, no clear instructions, unreasonably expensive, and unsanitary. Spend your money elsewhere - you’ll be better off (I’d leave 0/5 if I could)
Written 15 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Faith N
2 contributions
Oct 2023 • Family
This eco park was part of a complimentary excursion when we booked airport shuttle service with Cancun shuttle. It was incredibly hot and humid so walking endlessly while trying to find our cenote Zapotes at the back of the park was frustrating. We were not supplied a map upon entry and the signage was poor in the park. However once we found our cenote it was spectacular. The cool water was refreshing and beautiful. There are little fish that nibble on your feet and legs and eat the dead skin in the shallow waters. We were grateful to have brought our own snorkelling gear. There were little restaurants and snack bars around the park which looked very fun. Our kids did the zipline and enjoyed that experience. It was $20 USD per person. Bring lots of water because there will be a lot of walking!
Written 8 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aaron
5 contributions
Sep 2023 • Couples
What it matters is the attention and attitude, and she has it, that is why I choose her as the best.
We have the best experience ever, she helps us out all the tour.
Saludos Tomasa
We have the best experience ever, she helps us out all the tour.
Saludos Tomasa
Written 18 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Victor L
2 contributions
Aug 2023 • Family
This was a beautiful park with one of a kind pools and views. I highly recommend everyone who visits the area stop by as this natural beauty is something truly special and breathtaking. I especially want yo recommend Joel, our tour guide in the park. He led us through the area and to all the cenotes. He was funny, kind, and extremely informative. His knowledge of the area and of the cenotes' history was nothing short of encyclopedic. One of the things that stood out to me was how much he knew about the area's importance to the native Mayans and how we could respect and treasure these sacred caverns and pools, especially since he's actually Mayan himself!
Written 13 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This place looks so beautiful and would like to visit. I am going to Cozumel on a cruise ship. How would I get transportation to this destination? Anyone able to recommend a tour or some sort? TIA!
This place looks so beautiful and would like to visit. I am going to Cozumel on a cruise ship. How would I get transportation to this destination? Anyone able to recommend a tour or some sort? TIA!
Mariana P
Bogota, Colombia119 contributions
Hola, es posible visitar a los cenotes con un niño de 2 años?
Natasha Gutierrez
10 contributions
Hello,
Does Casa Tortuga offer snorkeling equipment?
Thank you.
Tina N
Temecula, CA27 contributions
Yes it’s included with the entry fee. There’s not tons of fishes to see, mainly underwater rock formation.
Bricios
Ravenna, Italy34 contributions
Ciao a tutti,
Si riesce ad arrivare con un passeggino?
Grazie
cuantos mexicanos es la entrada a cenotes
JPTravels
Houston, TX10 contributions
$400 pesos por persona ya con un guía mas aparte si les quieres dejar propina. Vale la pena el lugar esta muy bonito. Es impresionante ver lo bello que es la naturaleza
Does Cenotes Casa Tortuga accept credit cards?
Eva J
14 contributions
No only cash. The taxi drivers will happily take you to an atm and probably try to convince you to drive you around to all the sites you want to visit that day. you can negotiate a flat price with them.
teebsinDC
Washington, DC11 contributions
Is there a place to store personal belongings while you are swimming?
6killer67
San Antonio, TX72 contributions
They have lockers with locks on them to store your belongings. You're generally in a small group and you sort of get to know each other so there's a certain amount of trust within the group to watch out for one another.