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Address: Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
Phone Number: 529982063311
Website
Recommended length of visit: More than 3 hours
Description:

Enjoy the best Swim with Dolphins program in the biggest natural aquarium...

Enjoy the best Swim with Dolphins program in the biggest natural aquarium of the world, Xel-Ha Ecopark.Delphinus Xel-Ha is inside the Xel-Ha Ecopark, located on the freeway of the Mayan Riviera just 10 minutes from Tulum.Our facilities in Delphinus Xel-Ha at Riviera Maya just like in all of our dolphinariums, are extremely comfortable for our dolphins and visitors. Dolphins enjoy in an area ten times bigger than the established by the Mexican Official Norms.

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TripAdvisor Reviewer Highlights

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    Very good
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    Average
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Amazing fun for all the family

We visted xel-ha organised through Thompsons. Thompsons only use xel-ha for dolphin swim experiences as they provide the best experience and the best car for the dolphins out of... read more

5 of 5 bubblesReviewed 25 July 2015
Kerry L
via mobile

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559 Reviews from our TripAdvisor Community

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Showing 325: English reviews
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 July 2015 via mobile

We visted xel-ha organised through Thompsons. Thompsons only use xel-ha for dolphin swim experiences as they provide the best experience and the best car for the dolphins out of 12 places in Mexico. We arrived by a mini bus after 45 mins from playacar. We were instructed that would happen with tickets ect so was pretty straightforward. As soon as... More 

Helpful?
Thank Kerry L
Irthlingborough, United Kingdom
Level Contributor
7 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 24 July 2015

Just fantastic time with family, ages 9 - 46. Well informed staff that knew a huge amount about the Dolphins that they care for. Excellent for all ages, the cost of the photo packages are a little high but the quality was great

Helpful?
Thank Nigel H
Staffordshire, United Kingdom
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 21 July 2015

The whole experience with the dolphins was amazing! We visited the park on my birthday in our group of 6 and we had an instructor and 2 dolphins with us! The session lasted a full hour and we did numerous activities swimming with the dolphins, including where they push you out of the water and jump over you! It truly... More 

Helpful?
Thank Amy E
Edinburgh, United Kingdom
Level Contributor
14 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 20 July 2015

We visited on our honeymoon and opted for the gold trainer for a day package. This was excellent for us as it allowed us loads of time with the dolphins. Arturo the trainer was fantastic and gave us lots of great insights into the training of the dolphins and how they are looked after. Would definitely recommend this experience.

Helpful?
Thank Stephasaurussss
Birmingham, United Kingdom
Level Contributor
49 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 19 July 2015

We booked the dolphin experience along with the general visit to xel ha. Total cost including Dolphins, and the whole attraction with all inclusive food and drink and transport from hotel was about £170 each which was expensive but well worth it. We had about an hour with the Dolphins which was amazing. We were in the water with them... More 

Helpful?
Thank valness
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 19 July 2015 via mobile

AMAZING experience! Loved everything about this day and could not fault it even when the trainer came and asked at the end if they was anything they could add to the day. You swim, snorkel, interact with actions, foot push, tour of all the backstage areas, help the trainer with a health check of the dolphin and so much more.... More 

Helpful?
Thank -199A-
Glasgow, United Kingdom
Level Contributor
15 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 17 July 2015 via mobile

One of the trips my partner and I decided to go for was the swimming with Dolphins, we booked this through our Thomas Cook rep at the hotel, for Delphinus at the Xel-Ha Eco park. After hearing the swimming didn't last long and seeing the price, we wanted a little more from the day and went for the trainer for... More 

Helpful?
Thank SunDanceDavid
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 11 July 2015 via mobile

Management please read. Tourists looking to spend money on Eco tourism need to know how your facility is taking care of the dolphins. Please include in the dvd/watching portion of the package or somewhere that informs tourists how the dolphins are being cared for at the water park daily. The certifications listed doesn't inform anyone on what the park needs... More 

Helpful?
1 Thank Candelausa
Jaime H, Visitor Services Supervisor at Delphinus Xel-Ha, responded to this review

Dear traveler Thank you for taking a moment of your valuable time and sharing your comments with us For more information about the welfare of the dolphins we invite you to visit our website More 

Darlington, United Kingdom
Level Contributor
38 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 9 July 2015

We booked all of our tours through the experiences xcaret website, as they were a lot cheaper than Thomson all in all, and the quality was super. If you are booking with this company, I strongly suggest a few things: 1. Book online in plenty of time, ie a month before you go, to get the best deals. You can... More 

Helpful?
1 Thank E-J_T_501
Jaime H, Visitor Services Supervisor at Delphinus Xel-Ha, responded to this review

Dear traveler thank you very much for sharing your experience with us, we're glad you i´ve had the opportunity to live those special moments with our wonderful dolphins. we hope to have you again in our facilities More 

Toronto
Level Contributor
20 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 30 June 2015 via mobile

The dolphin experience was wonderful, a lot more time with the Dolphins with the foot push experience than the basic experience. Booking the appointment time is important to do at the start of the Xel Ha visit. I would probably book towards the later afternoon, only so that you're not in a rush from snorkelling or visiting the other areas... More 

Helpful?
Thank ixmnrs
Jaime H, Visitor Services Supervisor at Delphinus Xel-Ha, responded to this review

Dear Traveler: Thank you for recognizing the efforts of our partners for this to be a meaningful experience for you. We're glad you enjoyed coexistence with our wonderful dolphins We reiterate our thanks for your comment. More 

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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