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Delphinus Xel-Ha

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Address: Carretera Chetumal-Puerto Juarez Km. 240 | Local 1 y 2 módulo B., Tulum 77780, Mexico
Phone Number:
529982063311
Website
Recommended length of visit: More than 3 hours
Description:

Enjoy the best Swim with Dolphins program in the biggest natural aquarium...

Enjoy the best Swim with Dolphins program in the biggest natural aquarium of the world, Xel-Ha Ecopark.Delphinus Xel-Ha is inside the Xel-Ha Ecopark, located on the freeway of the Mayan Riviera just 10 minutes from Tulum.Our facilities in Delphinus Xel-Ha at Riviera Maya just like in all of our dolphinariums, are extremely comfortable for our dolphins and visitors. Dolphins enjoy in an area ten times bigger than the established by the Mexican Official Norms.

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TripAdvisor Reviewer Highlights

Read all 588 reviews
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  • 232
    Excellent
  • 67
    Very good
  • 21
    Average
  • 9
    Poor
  • 14
    Terrible
Excellent dolphin experience!

We came here as part of an excursion from our resort. Just a mental note, take a taxi from your resort instead of the Delfinus transport, it was way cheaper!! We really enjoyed... read more

5 of 5 bubblesReviewed 1 week ago
Roxanne O
,
Milton, Ontario, Canada
via mobile

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588 Reviews from our TripAdvisor Community

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Showing 343: English reviews
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 6 days ago NEW

I reluctantly agreed to go along with my 10 year old son on the dolphin swim. The overall experience was amazing and I do feel the dolphins are well cared for, however I was surprized that they allowed the group into the pools without asking everyone to shower first or ensure they have no sunscreen slathered on their bodies. I... More 

Helpful?
1 Thank Joan I
Monica B, Operaciones at Delphinus Xel-Ha, responded to this review

Dear traveler; We appreciate your visit and feedback about your experience, we are glad to read that you spent an awesome time with the dolphins. On the other hand, we suggest to our visitors not use sunscreen during the activity; we will take your observations very seriously and we will do our best efforts to solve the situation that you... More 

Milton, Ontario, Canada
Level Contributor
106 reviews
52 attraction reviews
common_n_attraction_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

We came here as part of an excursion from our resort. Just a mental note, take a taxi from your resort instead of the Delfinus transport, it was way cheaper!! We really enjoyed our time. We were a family of 4+ one other person in our group. We were in the water for 45 minutes at least. The Dolphins were... More 

Helpful?
Thank Roxanne O
Monica B, Operaciones at Delphinus Xel-Ha, responded to this review

Dear traveler; We appreciate your visit and comments about your experience in our facilities; enables us to continually improve our services. We are happy to read that you enjoyed the interaction with the marvelous dolphins. Best regards, More 

Level Contributor
35 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago via mobile

This was a great day out and worth visiting if your nearby. The dolphin experience was both great fun and educational, only downside was the price charged for photos. They are overpriced but not much choice as you want to keep the memories. Xel-Ha is a natural theme park. It is worth two days to explore everything. Food in all... More 

Helpful?
Thank Marc L
Monica B, Supervisión de Operaciones at Delphinus Xel-Ha, responded to this review

Dear traveler; We appreciate your visit and feedback about your experience in our facilities; It’s really rewarding to know you enjoyed your time with the dolphins. On the other hand, we know that some people feel that the price of photographic memories is high, however we must say that are in the average with other places in the Riviera Maya... More 

Elkins, West Virginia
Level Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

We had a awesome time here. I was a little afraid of the dolphins at first. But I was brace enough to pet one and get a kiss on the cheek. We snorkeled and absolutely loved tubing in the river (we did it twice). We rode bikes down a concrete path. It was just my husband and I, but it... More 

Helpful?
Thank Cheryl G
Monica B, Supervisión de Operaciones at Delphinus Xel-Ha, responded to this review

Dear Traveler; Thank you so much for taking your time to share your experience in our facilities, we are glad to read that you spent an awesome time with us. Thanks for your visit! Best Regards, More 

New York
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 February 2017 via mobile

We booked an Interax experience for our two boys, ages 9 and 12. It's the least expensive dolphin package which includes a 15 minute video and 30 minutes in the water. As fun as it would've been to be in the water with them, it's an expensive activity, so my husband and I opted to skip this one and watch... More 

Helpful?
2 Thank Cate H
Monica B, Supervisión de Operaciones at Delphinus Xel-Ha, responded to this review

Dear traveler; We thank you for your positive comments; for us it has been a pleasure to serve you and be part of that memorable experience for your kids. We are thrilled that we were able to exceed your expectations. Thanks for your visit! Best regards, More 

Palmer, Alaska
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 9 February 2017 via mobile

We spent a day at Xel-Ha and had a great time with all of it. The snorkeling was easy; their equipment in good shape, plenty of fish, and plenty of room to explore. The meals are buffet style, but better than most buffets. Everything is designed to accommodate crowds of people and it's all well managed and staff is always... More 

Helpful?
Thank Clark M
Monica B, Supervisión de Operaciones at Delphinus Xel-Ha, responded to this review

Dear traveler; We appreciate your visit and feedback about your experience. We are happy to read that you enjoyed your visit at Xel-Ha Park; we'll make sure to send your feedback to our commercial partner "Xel-Há Park". Best regards, More 

Telford, England, United Kingdom
Level Contributor
166 reviews
66 attraction reviews
common_n_attraction_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed 9 February 2017

I’m not a great lover of captive animals but if you want to experience swimming with dolphins then this is one of the better places to experience that in this region. There seems to be an abundance of dolphin aquariums within Mexico and a lot of hotels seem to have their own but this as not much more than a... More 

Helpful?
1 Thank MWH_62
Monica B, Supervisión de Operaciones at Delphinus Xel-Ha, responded to this review

Dear traveler; Thank you for taking your time to share your comments regarding your experience in our facility; we are certain that your review will be useful for other travelers . The dolphins are the heart of our organization, which is why we have the responsibility to direct all our efforts towards their welfare. If you want to know more... More 

Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 8 February 2017 via mobile

Xel ha pride themselves on being very pro nature and the importance of providing an excellent, enriching, healthy environment for nature (both captive and wild) is very important to them. Which of course I agree with, that's why I was keen to swim with dolphins at their park. However, I was left feeling guilty for helping to fund this experience.... More 

Helpful?
Thank Lizzie S
Monica B, Supervisión de Operaciones at Delphinus Xel-Ha, responded to this review

Dear traveler; We appreciate your visit and feedback about your experience in Xel-Há Park; enables us to continually improve our services; in your concern about the space that the dolphins have, we can tell you that our organization have a regulation very strict regulated by a Mexican law that defined the spaces in order to have the best conditions of... More 

San Francisco, California
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 2 February 2017 via mobile

Dolphins experience was nice, but we've had much better! One of the things you always want when being with a dolphins is a photo of it right? After the dolphins experience we were taken to see our photos and were disgusted by the price they asked. Almost 300 for the package or $39 per photo. As a matter of principle,... More 

Helpful?
2 Thank DennyCraig2020
Monica B, Supervisión de Operaciones at Delphinus Xel-Ha, responded to this review

Dear traveler; We appreciate your visit and feedback about your experience in our facilities; allow us to improve our services. It’s really rewarding to know you enjoyed your time with the dolphins. On the other hand, some people feel that the price of photographic memories is high, however we must say that are in the average with other places in... More 

MARTENSVILLE
Level Contributor
11 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 January 2017

We booked the Primax swim for 11am. The sun was very bright in our eyes at that time of the day so our photos look a bit squinty. But the experience itself was so fabulous. Our family of 4 with an 11 and 13 year old loved it. The only negative is the cost of the photos! If you are... More 

Helpful?
Thank AMY B
Monica B, Supervisión de Operaciones at Delphinus Xel-Ha, responded to this review

Dear traveler; We appreciate your visit and feedback about your experience in our facilities; it’s satisfying read that you had a fabulous time with the dolphins. Kind regards, More 

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