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Diamonds International

Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
+52 800 515 3935
Website
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Review Highlights
Have not received my tax money back from my $5050.00 dollar purchase .When can I expeect mymoney to arrive?

The employes were very respectful but also very pushey. I wont be shopping at DI again. After my... read more

Reviewed 3 days ago
Mia D
Very disappointing product and worse customer service

We took a cruise to Alaska. In Skagway, I decided we should buy a pair of diamond earrings for my... read more

Reviewed 4 days ago
686erich
,
Milwaukee, Wisconsin
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Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the Caribbean with locations at every major cruise port. We've helped make cruises and Caribbean vacations into something far more special and romantic for couples since 1986.
  • Excellent59%
  • Very good13%
  • Average6%
  • Poor3%
  • Terrible19%
Travellers talk about
“sales person” (87 reviews)
“di store” (36 reviews)
LOCATION
Rafael E. Melgar | Plaza Punta Langosta, Cozumel, Mexico
CONTACT
Website
+52 800 515 3935
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Reviews (1,352)
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1 - 10 of 1,337 reviews

Reviewed 3 days ago

The employes were very respectful but also very pushey. I wont be shopping at DI again. After my friend and myself left the store and back on the ship we felt were taken for suckers.. I ASKED if this ID card appeared on my credit...More

Thank Mia D
Reviewed 4 days ago

We took a cruise to Alaska. In Skagway, I decided we should buy a pair of diamond earrings for my better half to celebrate her 60th birthday and to remember our trip by. At the urging of Carnival's shopping guru on our ship, we visited...More

Thank 686erich
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 2 days ago

Dear Mr. Erich, Thank you for making us aware of this situation, On behalf of Diamonds International I apoligize for the experience you have had, this is not what we stand for, please email us at tripadvisorcozumel@shopdi.com and I will gladly follow up and have...More

Reviewed 6 days ago

I bought a ring with blue diamond in Cozumel Diamond International. Unfortunately I lost a Diamond while returning to Quebec. But thanks to one of their employees Mr. Bert C. I was able to return the ring and have a credit for the sum Total....More

Thank brigittedussault17
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 5 days ago

Dear Valued Guest, Thank you for taking the time to review our store and services. We appreciate all feedback and are pleased to hear of your lovely experience with Bert C. in customer service, we will be sure your compliment is received! We hope your...More

Reviewed 1 week ago via mobile

My friend and I went to Diamonds International to get a gift from the Hotel we are staying at for my birthday. A very personable sales representative assisted us. She was very patient with us as we looked around the store trying on different pieces...More

Thank Kariettakesrhaw
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 1 week ago

Dear valued guest, Thank you for taking the time to review our store. We appreciate all feedback and are pleased to hear of your lovely experience with Revital, we will be sure your compliment is received! We hope you had a wonderful birthday here in...More

Reviewed 1 week ago

Air conditioner, great inventory, and sales people ready to deal. I had Revital Chen and I was extremely impressed. Very Professional and when I couldn't buy a piece ,she worked to get price down and I bought it. I highly recommend her.More

Thank cjmcgee1952
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 1 week ago

Dear valued guest, Thank you for taking the time to review our store. We appreciate all feedback and are pleased to hear of your lovely experience with Revital, we will be sure your compliment is received. We hope your enjoyed your cruise vacation and come...More

Reviewed 1 week ago via mobile

Ary's service was great. She really worked hard to assist us. We thought we had purchased earings while in Alaska at one of their shops. We only had our credit card info to support purchase. Ary took a lot of time to find our receipt....More

Thank Dianne S
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 1 week ago

Dear Ms. Dianne, Thank you for taking the time to review our store and services. We appreciate all feedback and are pleased to hear of your experience with Ary in customer service, we will be sure your compliment is received. We hope you will come...More

Reviewed 2 weeks ago

We had Gonzalo Aquiar as our sales associate. He was knowledgeable, friendly and not overly pushy. Although we could not afford what my wife chose to purchase, Gonzalo was patient and willing to find us something we could afford.We did not buy anything but Gonzalo...More

Thank palmyra2001
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 2 weeks ago

Dear Valued Guest, Thank you for taking the time to review our store. We appreciate all feedback and are pleased to hear of your lovely experience with Gonzalo, we will be sure he receives your compliment! We look forward to seeing you back in Cozumel...More

Reviewed 3 weeks ago

On a recent cruise, we visited Diamonds International and I purchased a Philip Stein sleep band. It took awhile to get used to, but now I am happy with it. I contacted Diamonds International about an issue, and my concern was handled by Stephania. She...More

Thank SternaLarid
Diamonds Intern... C, Manager at Diamonds International, responded to this reviewResponded 2 weeks ago

Dear Valued Guest, Thank you for taking the time to review our store and services. We appreciate all feedback and are pleased to hear of your experience with Stephania in our customer service department, we will be sure your compliment is received! We hope you...More

Reviewed 3 weeks ago

This place is a complete SCAM- don't buy from here. One of the store managers even assisted filling out paperwork and filed it. I watched. This was in early Jan 2017. I took a copy of the brochure that they advertise just in case. They...More

4  Thank Vinay P
Diamonds Intern... C, Gerente at Diamonds International, responded to this reviewResponded 3 weeks ago

Dear valued guest, Money Back is a completely separate company from Diamonds International, Please if you would like us to help you follow up your refund, email us at tripadvisorcozumel@shopdi.com and we will gladly assist, Have a lovely day,

Reviewed 3 weeks ago via mobile

I was told 60 days I would get my Mexican tax refund! It's been 90 days so far! I read other people saying they have waited a year. Not nice! Not happy!

Thank MStein7
Diamonds Intern... C, Gerente at Diamonds International, responded to this reviewResponded 3 weeks ago

Dear Valued Guest, Money Back is a company completely separated from Diamonds International, If you would like we help you follow up with your claim we will gladly do so, email us at tripadvisorcozumel@shopdi.com, Thank you,

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Questions & AnswersAsk a question
887daynab
I have emailed moneyback several times. Can you please assist in helping me? It is WELL OVER the 45 days... and no response whatsoever. Reference #X6B06F810994400 Request Date: 11/6/2016 Cruise Line: Norwegian Cruise Line, Norwegian Pearl Thank You, Dayna Bauer
12 May 2017|
Answer
Response from Diamonds Intern... C | Property representative |
Hi Ms. Bauer, Hope you are well, we have great news that your moneyback has been deposited into your account. Have a lovely day!
0
Votes
Linda M
Has anyone ever received the promised tax back from the Mexican government or is it just a con to get you to pay more for jewellery than you intended paying. I purchased in February promised a refund within 60 days. I have mentioned it on here a month ago and Atekel replied that he had researched and I would get by end of april and he would monitor it weekly . I also contact money back direct and Alex Salgado assured everything was approved just waiting for the Mexican government. I still have not received a penny. Has anyone ever received this tax refund.
7 May 2017|
Answer Show all 2 answers
Response from Diamonds Intern... C | Property representative |
Hi Ms. Linda, Hope you are well, we have great news that your moneyback has been deposited into your account! Have a lovely day
0
Votes