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Ultramar

Certificate of Excellence
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Address: Av. Lopez Portillo | Terminal Maritima Ultramar SM-84 M-5 L-6., Cancun 77517, Mexico
Phone Number:
+52 1 998 293 9092
Website
Recommended length of visit: More than 3 hours
Description:

We are always at your service

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US$11.99*
and up
One-Way or Round-Trip Ferry between Cancun and Isla Mujeres
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TripAdvisor Reviewer Highlights

Read all 2,582 reviews
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  • 766
    Excellent
  • 381
    Very good
  • 110
    Average
  • 22
    Poor
  • 33
    Terrible
Quick trip to Isla Mujeres

Used them to ferry to Isla Mujeres for a day trip, very fun, fast and professional. On time and as advertised!

5 of 5 bubblesReviewed 3 days ago
Jenny U
,
Saint Paul, Minnesota
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2,582 Reviews from our TripAdvisor Community

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Showing 1,312: English reviews
Vancouver, Canada
Level Contributor
35 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW via mobile

I searched the website after using this service. Nowhere does it say it's cash only. I was told it was $440 pesos return. I did not want to use a stand alone ATM machine, so trying to find a Bancomer, a Banmex, or a HSBC or any legit bank in the area was very time consuming. The last sailing back... More 

Helpful?
Thank Elle D
UltramarFerry, Community manager at Ultramar, responded to this review

Hi Elle D! Thank you so much for traveling with us. We don't take cash only, we also accept credit cards but American express. The round ticket from Puerto Juárez to Isla Mujeres is $300.00MXN no $440.00MXN, a useful tip for you and many other travelers on tripadvisor is contacting us via Facebook, Twitter or Instagram, we are online from... More 

Saint Paul, Minnesota
Level Contributor
14 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Used them to ferry to Isla Mujeres for a day trip, very fun, fast and professional. On time and as advertised!

Helpful?
Thank Jenny U
UltramarFerry, community manager at Ultramar, responded to this review

Hi Jenny U! Thank you soooo much for traveling with us, we are happy to see that your trip was very pleasant! Come back very soon, and we would love to see you next time in our route to Cozumel, where you can enjoy the first class ferry :D Also if you're on Facebook, we would love to see your... More 

Denver, Colorado
Level Contributor
57 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW via mobile

After Ultramar put the other ferry company out of business, it has continued to raise its prices. Some of the boats are showing wear, but they typically run on time and get you there safely. There is live entertainment upstairs. If you want live music with a great view; you're in luck. Unfortunately, if you are interested in being outside... More 

Helpful?
Thank DanainDenver W
UltramarFerry, community manager at Ultramar, responded to this review

Hi DanainDenver W, Thank you very much for traveling with us, we are so happy to see your review :) would be really cool if you can paste it and copy it on Facebook too :D Please come back very soon, we would love to see you again! More 

Sacramento, California
Level Contributor
226 reviews
68 attraction reviews
common_n_attraction_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

We loved this boat. My wife normally gets seasick very easily, and she didn't find this trip unpleasant at all. Our only complaint is that Jose, the saxophone player, is very pushy with the tip jar and he is playing "Mambo #5" on every trip, as far as we noticed on two different occasions. Still, Ultramar is the best way... More 

Helpful?
Thank Matt C
UltramarFerry, community manager at Ultramar, responded to this review

Hi Matt C! Woohoo! So cool that your wife didn't got sick :D it's nice to see that you guys had a pleasant trip with us :) we are so happy to have you here so pleeease come back soon! More 

Portage la Prairie, Canada
Level Contributor
12 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Took the ferry to Isla Mejueres from Cancun. The line up to get on the ferry was long however the crew was so well organized the wait was short and we were able to get on our way quickly. The trip took about 15 minutes to get there and back and there is on board live entertainment.

Helpful?
Thank BeeKen1987
UltramarFerry, community manager at Ultramar, responded to this review

Hi BeeKen1987, thank you ver much for taking the time to write this review, we are so happy to see that you had a nice time with us! We hope to see you soon again! More 

Ottawa, Canada
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

For your first time it is confusing as to where you get on the ferry. Otherwise, fast and efficient. Be prepared for them to try and sell you on their affiated golf cart rental. Price is competitive.

Helpful?
Thank gethier
UltramarFerry, community manager at Ultramar, responded to this review

Hi gethier, thank you very much for taking the time to travel with us, we hope you can come back very soon and next time we hope to see you in our route to Cozumel :) More 

Fredericton, Canada
Level Contributor
19 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

There are actually a few ways to get there. This one is a bit more money but it is more convenient, you can get it from the hotel zone and it is a smoother ride. I have done both, Iwill be taking the Ultramar from now on.

Helpful?
Thank GPB158
UltramarFerry, Community manager at Ultramar, responded to this review

Hi GPB158, thank you very much for traveling with us, we are so happy to see you had a nice time with us :D Please come back soon! More 

Bismarck, North Dakota
Level Contributor
15 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

We took this ferry from the hotel zone in Cancun to a day trip to Isla Mujeres. The dock was within walking distance from our hotel. The schedule worked great to head over there in the morning, spend a couple hours tooling around the island on a golf cart, then popping back over to Cancun. We started the ride on... More 

Helpful?
Thank LACIE B
UltramarFerry, community manager at Ultramar, responded to this review

Hi Lacie B! It's so exciting when we read that you had an incredible experience with us and that you really enjoyed Isla Mujeres :D We hope to see you soon in our route to Cozumel :D More 

Level Contributor
5 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 days ago NEW

Outstanding transportation to Cozumel, seats clean and confortable, on the outer seating safety was a priority, everyone was pleasant. Would use it again

Helpful?
Thank Michelle C
UltramarFerry, community manager at Ultramar, responded to this review

Hello Michelle C! This is such an amazing review, we are so happy to see that you had an incredible time in our ferry. We would LOVE to see your pictures from Cozumel, don't hesitate in share them with us on Instagram :D More 

Rice Lake, Wisconsin
Level Contributor
23 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 1 week ago NEW via mobile

We took the Ultramar ferry from the hotel zone to Isla Mujeres. We made sure to hit the first ferry of the day to get to the island ahead of the crowds. On the way out we had a nice musician who was very entertaining. We also wound up renting a golf cart thru the Ultramar staff as it just... More 

Helpful?
Thank callen33
UltramarFerry, community manager at Ultramar, responded to this review

Hi Callen33, we are so happy to see that you enjoyed the trip with us :D We love to be part of your adventures, we hope to see you very soon again! Don't forget to share your pictures with us on Instagram and your review in our Facebook page too ;) More 

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?