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Ultramar

Av. Lopez Portillo | Terminal Maritima Ultramar SM-84 M-5 L-6., Cancun 77517, Mexico
+52 1 998 293 9092
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US$11.99*
and up
One-Way or Round-Trip Ferry between Cancun and Isla Mujeres
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We are always at your service
  • Excellent56%
  • Very good33%
  • Average7%
  • Poor1%
  • Terrible3%
Travellers talk about
“puerto juarez” (150 reviews)
“top deck” (87 reviews)
“ferry service” (66 reviews)
Suggested Duration: More than 3 hours
LOCATION
Av. Lopez Portillo | Terminal Maritima Ultramar SM-84 M-5 L-6., Cancun 77517, Mexico
CONTACT
Website
+52 1 998 293 9092
Write a ReviewReviews (3,074)
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1 - 10 of 1,555 reviews

Reviewed 2 days ago

It was a nice ride - got us where we wanted to go. We sat on upper deck going out, and were serenaded by a gent who may have had a good voice, but the sound system was awful and annoying! They also had golf...More

Thank Scud1952
UltramarFerry, community manager at Ultramar, responded to this reviewResponded yesterday

Hi Scud1952, thank you very much for traveling with us! We are very happy to read that you had a nice trip with us despite the weather :) We hope to see you very soon again! Warm regards :D

Reviewed 1 week ago

We traveled across to Isla Mujeres and back on one of the Ultramar Ferries. They were in great shape and we got to sit outside upstairs. wonderful views of the water.

Thank Kim W
Reviewed 1 week ago

Very affordable way to see Isla Mujeres. We stayed at a nearby hotel, Hotel del Sol, and walked each day.

Thank Greg D
Reviewed 1 week ago via mobile

The people that work for this service are incredibly rude and yelled at my wife when they delayed the ferry to Isla Mujeres. Further, they inflated the cost of the ferry depending on pickup location. Definitely a buyer beware situation!!

Thank CSC_ChiTown
Reviewed 1 week ago

These boats are nice, fast and easy to take back and forth between Isla Mujeres and Cancun. On our boat there was a good electric guitar player who along with his iphone entertained us on the approximately 15 minute ride across the bay. They had...More

Thank Darrin L
Reviewed 2 weeks ago

There was one guy who was selling golf car rental reservation on the boat. He told us the cost would be 38$. But when we went to pickup the golf car, they asked 44$. We figured out that the actual rental company was considering a...More

Thank Arundas K
Reviewed 2 weeks ago

...they should just stick to the ferry business and not apply pressure tactics to rent a golf cart throught them while customers are standing in line to board. We were, like other tourists, accosted and followed in the line up by a staff person dressed...More

Thank seetheworld2014
Reviewed 2 weeks ago via mobile

We were told that booking at the ferry dock would be cheaper than buying online but I didn’t notice a difference. Staff leading up to getting on the boat was quite pushy and would not leave us alone while we waited for the rest of...More

Thank Fillmore6
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 2 weeks ago

Hi Fran J, thank you very much for traveling with us :) we are sorry to read that the rest of your party couldn't make it on time, but we respect our schedules since we care about our user's experience :) thank you very much...More

Reviewed 2 weeks ago

We went to isla mejeres from cancun hotel zone - their dock was a 5 min walk from hotel - hyatt ziva - cost was 19.99 round trip and it was on time. 4 or 5 daily departures from the hotel zone.More

Thank EricLB2016
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 2 weeks ago

Hi EricLB2016, thank you very much for traveling with us, we are very happy to see that your trip with us was very nice :D what was the thing you liked the most? ;) Don't forget to copy and paste your review on our Facebook...More

Reviewed 2 weeks ago

Clean, friendly ferry to Isla Mujeres. Runs every 30 min. Couldn't be easier. We stayed at the Mia Reef resort on the island and this made our trip super simple getting to/from the airport to the island.

Thank twwcda
UltramarFerry, community manager at Ultramar, responded to this reviewResponded 2 weeks ago

Hi twwcda, we are so happy to read that you had a nice time with us and that your trip was so easy to make :D we hope to see you very soon again! Warm regards :)

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Questions & Answers
ericncindy
5 November 2017|
Answer
Response from UltramarFerry | Property representative |
Hello, no, we only have luggage storage inside the ferry while you travel :)
0
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purefct
6 October 2017|
AnswerShow all 2 answers
Response from UltramarFerry | Property representative |
Hi, purefct, right now our first class service is not running, only the premium plus, the Quintana Roo plan is for Quintana Roo citizens only, the Peninsular plan is for our neighbors from Campeche and Yucatán, the INAPAM is... More
0
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Kristen D
24 September 2017|
AnswerShow all 2 answers
Response from UltramarFerry | Property representative |
Hi Kristen D, you can bring all your luggage, we will keep it safe and it will be returned to you when we arrive in the destination :) No extra charge ;)
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