We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Gray Line Tours

Calle Robalo # 30, Cancun 77500, Mexico
+52 998 887 2495
Book In Advance
Tours from Gray Line Tours tend to sell out - travellers recommend booking in advance!
More Info
and up
Open the Gate to Chichen Itza: Early Access Tour with Private Entrance
More Info
and up
Chichen Itza Small-Group Tour with Private Entrance
More Info
and up
Viator Exclusive: Chichen Itza at Your Own Pace Plus Access to Welcome Suite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Gray Line Cancun is wholly owned and operated by Mayaland, Mexico’s Tourism Pioneer and a family enterprise since 1921. Born in Chichen Itza, we provide the best tours and experiences in the land of the Maya, offering a wide variety of sightseeing experiences, day tours, tailor-made vacation packages & travel related services. Gray Line Cancun is honored to have Gray Line’s Blue Diamond, guaranteeing the highest level of care, professionalism and dedication that has made the creator of sightseeing experiences the planet's largest sightseeing company, serving travelers for over 100 years.
  • Excellent70%
  • Very good15%
  • Average3%
  • Poor3%
  • Terrible9%
Travellers talk about
Open Now
All hours
Hours Today: 07:00 - 21:00
Calle Robalo # 30, Cancun 77500, Mexico
Write a ReviewReviews (604)
Traveller rating
Traveller type
Time of year
  • More languages

1 - 10 of 556 reviews

Reviewed 1 week ago via mobile

We booked the semi private tour to Chichen itza with complimentary use of mayaland hotel facilities and "exclusive access to viator suite". Half of the aforementioned was non existent. There was no viator suite, no access to mayaland facilities, the tour also claimed that we...More

Thank Naas14
Reviewed 2 weeks ago via mobile

We had a great day tour with pick up and drop off from our hotel in Playa Mujeres. Our tour guide Juan Carlos was very knowledgeable and we learnt a lot about the ancient Mayan culture. Thank you!

Thank lfj56
Reviewed 3 weeks ago


Thank Linda W
Reviewed 3 weeks ago

Be careful who you book this cruise with. We booked with Grayline a respectable operator, paid $200, got confirmation, arrived at dock to be told the cruise did not exist. Phoned Grayline got a half hearted apology but it ruined our evening and I'm still...More

Thank Dave D
Reviewed 3 November 2017 via mobile

Had our airport pickup scheduled for noon. Called in the morning to ask for a change. Boy on the phone told us it was fine for 2:00. When we got to the lobby at 1:45 we found out they had come at the noon time....More

2  Thank Donna P
Reviewed 31 October 2017


2  Thank aldenb
Reviewed 30 October 2017 via mobile

Pedro was an exceptionally nice driver at out tour to Chichen Itza. On on the way to Chichen Itza, he told us several fun facts about the place and the Maya culture. On the way back, he even made an extra stop at the pharmacy...More

Thank Benarius
Reviewed 26 October 2017

Our time at Hard Rock Cancun regrettably came to an end and we hit the road in our Private Luxury Transfers to Grand Velas Riviera Maya. Halfway into the drive, Lucy yells out “MINNIE.” Yep, folks. I was Mamma Bear and made the driver turn...More

Thank DestinationsByAmy
Reviewed 17 October 2017

We had about a 20 minute drive to our resort on the night of our arrival and Samuel was so humble, conversational and informative. He told us all about the history of Cancun, the beaches, the reefs, and gave us so much insight into how...More

Thank Reem T
CSGrayLine, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 18 October 2017

Dear Traveler! We appreciate your awesome comments about our member staff Samuel! We hope to have the opportunity to serve once again on a new trip to México. Regards Gray Line Tours

Reviewed 24 September 2017

We had Jose(I think) and Fafi leading our tour. My friend was getting married in Cancun and took her entire wedding party & guests to Tulum the day before the wedding. We had a blast. They gave us sandwiches on the way down. Made sure...More

Thank Leigh B
CSGrayLine, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 3 October 2017

Thanks for making us part of such an incredible day! We appreciate all your great comments about our staff members and service. We hope to have the opportunity to celebrate once again with you on a new trip. Regards Gray Line Tours

Nearby Restaurants
Bovino's Churrascaria
1,076 reviews
.54 km away
El Oasis Mariscos
141 reviews
.56 km away
Le Fate Ristorante Italiano
279 reviews
.71 km away
El Gallo Gallo
313 reviews
.69 km away
Nearby Attractions
Beto Avila Stadium
78 reviews
.57 km away
Caribbean Connection
416 reviews
1.12 km away
Olympus Tours
2,123 reviews
.45 km away
Cancun Airport Transportation
977 reviews
.97 km away
Ask a question
Questions & Answers
9 December 2016|
Response from chichenuxmal | Property representative |
We only offer this service when using Mayaland Resorts, e.i.: The Mayaland Hotel & Bungalows; The Lodge at Chichen Itza and the Hotel Chichen Itza. Thanks for your inquiry. We hope to be of service to you !
23 September 2016|
AnswerShow all 2 answers
Response from Gabrielle S | Reviewed this property |
Yes I believe so
19 July 2016|
AnswerShow all 2 answers
Response from CSGrayLine | Property representative |
Hello Lilrunner, Thank you very much for your message! You may plan you perfect day in Yucatan, feel free to check out our website to see if there are any tours which fit your needs (small groups) to Chichen Itza , there is... More