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Address: Calle Robalo # 30, Cancun 77500, Mexico
Phone Number: +52 998 887 2495
Website
Today
07:00 - 21:00
Open now
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Hours:
Sun - Sat 07:00 - 21:00
Description:

Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is...

Gray Line Cancun, formerly named Transportes Turisticos Mayaland, is Mexico's premier, oldest touring,transportation and airport transfer company. We operate exclusively our own fleet of Mercedes Benz luxury vehicles . Our guides are the best in the industry We founded Mexico's first school for professional guides back in the 1920's and lead our industry with the finest professionals . We own & operate airport transfers under our Gray Line (R) membership and our own Airport Concierge Service (R) in every major airport in Mexico. We serve the world's top travel entities and on line travel services. 93 years of service are our guaranty for the most professional, safe and fun travel experiences in Mexico.

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Book In Advance
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US$91.99*
and up
Chichen Itza Small-Group Tour with Private Entrance
More Info
US$110.00*
and up
Open the Gate to Chichen Itza: Early Access Tour with Private Entrance
More Info
US$33.90*
and up
Viator Exclusive: Chichen Itza at Your Own Pace Plus Access to Hospitality Suite

TripAdvisor Reviewer Highlights

Read all 530 reviews
Visitor rating
  • 331
    Excellent
  • 75
    Very good
  • 17
    Average
  • 20
    Poor
  • 47
    Terrible
Great service in Tourist Areas of Mexico (Cancun & Cabo)

Always use them for easy transport from Airport to the Hotel zones in Cancun and also in Cabo. They provide a great service that is less than taxis.

4 of 5 bubblesReviewed 2 days ago
Jeff D
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530 Reviews from our TripAdvisor Community

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Showing 490: English reviews
Level Contributor
10 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 days ago NEW

Always use them for easy transport from Airport to the Hotel zones in Cancun and also in Cabo. They provide a great service that is less than taxis.

Helpful?
Thank Jeff D
kansas city
Level Contributor
20 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We have used this company for many years and have been disappointed. Round trip to hotel and airport was $62.00 for 2 people which is very reasonable. on the way back I told the driver that I needed a wheel chair assist, he called it in and the wheel chair was there on arrival. I would highly recommend them.

Helpful?
Thank cancngw
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear traveler, Thank you a lot for this top review. We think you meant you haven't been disappointed, and we are glad about it. ;) It's our pleasure to meet your expectations. Hope to see you back soon, Gray Line Cancun More 

Boise, Idaho
Level Contributor
13 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 1 week ago

4 stars vs 5 stars is because the primary reason for selecting this particular tour is so one can avoid the wasted time when other passengers have to be picked up a various locations. Despite this we still had to drive to another location and wait for new passengers to embark and inversely upon our return. Our tour guide was... More 

Helpful?
Thank avj25007
chichenuxmal, Owner at Gray Line Tours, responded to this review

Please realize that only on Private Tours you are able to have no other pick ups and drop offs, which we restrict to 4 on shared tours (our competitors do up to 22...). We will be happy to accommodate you on a private tour in the future. Thanks for using Gray Line. More 

BETHEL,NC
Level Contributor
191 reviews
31 attraction reviews
common_n_attraction_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

We booked through Viator for the airport transfer and lounge access. Unfortunately the lounge was closed for renovations. We got a refund for that part but still did the transfer. GREAT but remember to walk past EVERYONE offering service inside the airport! Go outside, look for you name on Gray Line tours sign and they take care of the rest!.... More 

Helpful?
Thank EDDY-H
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear traveler, Thanks for your review and the tactical tips for other visitors. We are happy you enjoyed our services. If you come back you could go to our website and book directly with us,there are always promotions. Thanks again and hope to have you back soon. Gray Line Cancun More 

Istanbul, Turkey
1 review
4 of 5 bubbles Reviewed 3 weeks ago

We had 15 of us visiting from Turkey. From the arrival to departure and visits in Cancun and Maya Civilization, Gray Lİne Tours provided us high quality services. Our guide and drivers were very helpful and very good knowledge. We had a great time at the period. Thanks for your service...

Helpful?
Thank Pamukoren
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear traveler, We imagine it was an interesting adventure to travel with so many people together, thank you for choosing our service to complete it. We hope you took great stories back to your country. Thank you and have a great day. Hoş geldiniz! Gray Line Cancun. More 

San Fernando, Trinidad
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 3 weeks ago

Juan Carlos was the tour guide and he was fantastic....very knowledgeable and funny. Javier Garcia the driver also did a great job taking care of the tour group. I would highly recommend the 'Open the Gate tour to Chichen Itza' to anyone who would prefer to reach there before the crowds show up. It was definitely value for money spent.

Helpful?
Thank KristalM007
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear traveler, We are glad you enjoyed our service. Thank you for this recommendation and tips. Hope to see you back soon. Regards. Gray Line Cancun. More 

Park City, Utah
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 weeks ago

I booked a tour of Chichen Itza through BookIt.com. The two gentlemen, Mauricio and Alejandro, were the two best guides I've ever experienced on any trip in my life. We had a woman in our group that was having trouble walking, so Mauricio ran off, got her a wheelchair, and took exceptional care of her. The rest of us never... More 

Helpful?
1 Thank wagnerdoug
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear traveler, Thanks for your sharing, we are glad you enjoyed our collaborator's job, we feel proud and happy you had a nice tour. You could have also booked the tour directly on our site and get special on-line promotions, so whenever you come back please contact us and let yourself be surprised again. :) Hope to see you back... More 

2 reviews
5 of 5 bubbles Reviewed 30 October 2016

As world travelers that we are we can say that this tour exceeded our expectations. Our guide / driver Juan Carlos Molina was outstanding. He was very knowledgeable, informative without being overwhelming. He made sure that we were comfortable during our trips, timing them with bathroom stops. The rides were pleasant and smooth. Juan Carlos could not have been more... More 

Helpful?
Thank Yvesphuong
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear traveler, We are glad you enjoyed your trip that much, thank´s for sharing this review and compliments on your guide Juan Carlos, he will much appreciate your words. For us is important to understand your traveling insights, it is the best way we can improve our services.​ Hope to see you back soon. Regards, Gray Line Cancun. More 

Lake Berryessa
Level Contributor
4 reviews
1 of 5 bubbles Reviewed 27 October 2016 via mobile

After booking online 2 days in advance and receiving confirmation and a receipt, I called to further confirm our time and date as they required on their confirmation. I spoke with a lady who reconfirmed my location at the Paradisus and was told to be in the lobby a 7:25 AM. When the van did not arrive, the concierge called... More 

Helpful?
Thank Peter K
chichenuxmal, Owner at Gray Line Tours, responded to this review

We want to reimburse you if we failed you. We have attempted to contact you various times to no avail. Kindly contact me personally at 303 513 0333. I own Gray Line Cancun and want to make sure you are completely satisfied. We have been in business for 95 years. We are a multi-generational family business. No, we do not... More 

1 review
5 of 5 bubbles Reviewed 18 October 2016 via mobile

Best tour we have ever had. Mr. Mauricio is very knowledgeable. He explained very complex archeological with ease and made it so simple to grasp. The tour also provided us with incredible food and ride. We will definitely go with the Grey Line again for our next incursion. Thank you Mr. Mauricio.

Helpful?
Thank Yokee G
GLCustomer_Service, Director de Relaciones con Clientes at Gray Line Tours, responded to this review

Dear traveler, It is great to hear you had a great time, thanks for sharing this review and for mentioning our collaborator, he will be happy to know it. See you back soon. Gray Line Cancun More 

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?