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Gray Line Tours

Luis Moya, Mexico City 06300, Mexico
+52 998 887 2495
Website
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Book In Advance
Tours from Gray Line Tours tend to sell out - travellers recommend booking in advance!
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US$179.50*
and up
Concierge Service Airport Meet Greet and Escort From Mex City to Puebla Airport
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US$1,089.00*
and up
4-Day Colonial Mexico from Mexico City: Toulco, Guanajuato
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US$4,477.00*
and up
8-Day Central Mexico Explorer from Mexico City
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Overview
  • Excellent76%
  • Very good4%
  • Average2%
  • Poor5%
  • Terrible13%
Travellers talk about
LOCATION
Luis Moya, Mexico City 06300, Mexico
Alameda
CONTACT
Website
+52 998 887 2495
Write a Review
Reviews (90)
Traveller rating
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Time of year
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1 - 10 of 65 reviews

Reviewed 2 days ago via mobile

Victor was a great tour guide. He was accommodating and very friendly. His knowledge was unparalleled and was able to converse in Spanglish with us. A+ all around. An enjoyable day and we made a new friend in Mexico City.

Thank Brian R
Reviewed 4 days ago via mobile

Couldn’t have enjoyed my trip more. Light traffic to destination and friendly stays in confortable sprinter van. Starting with tour of fabric processing area and gift shop to pyramids themselves. Ended with great lunch at opulent but affordable restaurant. Thank you Victor!!!!

Thank Romero M
Reviewed 2 weeks ago via mobile

We visited CDMX from Canada and Israel was waiting for us at the airport at 6am. On our way back, Victor dropped us off. Both were extremely courteous and their service is very comfortable and timely. Definitely a recommend.

Thank kyehia
Reviewed 5 August 2017 via mobile

Where to begin? First of all traveling to Mexico on business is never easy but when traveling there with your family for vacation it's even harder as you want to secure their safety to the maximum. Victor Monroy with Gray Line did just that. Not...More

Thank Christian R
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 7 August 2017

Dear Traveler: Thanks for your amazing review about your experience during your trip with us! We appreciate your great comments about our member staff Victor. Your tips will be very useful for our community. We hope to have the opportunity to serve you once again...More

Reviewed 5 August 2017

I strongly recommend Gray Line Tour Co. great service, friendly staff and ver knowlegable. I was lucky enough to get a friendly courteous knowledgeable person by the name of Victor Monroy. I will defiantly request him next tine I visit Mexico City.

Thank Art S
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 7 August 2017

Dear Traveler: Thanks for your incredible comments about our member staff Victor. We appreciate your time to share your review and we hope to serve on a new trip. Regards. Gray Line Tours.

Reviewed 28 June 2017

I arrived in the early morning into Mexico City expecting to be collected by Gray Line and there was nobody waiting or no response from their number. They did ring me for collection, but suggested a time and location that suited them and would not...More

Thank lukem85
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 4 July 2017

Dear Traveler: We apologize for all the inconveniences during your trip with us. Please, send us an email to customerservice@mayaland.com with all the details of your trip so we can help you. Regards Gray Line Tours.

Reviewed 27 June 2017

I was very pleased with the service offered by Victor and his team in Mexico City. They got me from the airport to my downtown hotel, and back again, with little fuss. On the departure day, Victor and the driver came more than an hour...More

Thank Helen H
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 28 June 2017

Dear travel: Thank for your kind review! We appreciate your great comments about our collaborator Victor and his team. We apologize for the situation occurred while you were traveling with us. All your tips and comments will be very useful to improve our telephone service...More

Reviewed 26 June 2017 via mobile

We got a great service, thanks Victor Monroy for the kindness and making us feel welcome, very nice car and perfectly clean. Highly recommended, we definitely came back with Gray Line.

1  Thank snowboarding64
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 27 June 2017

We appreciate your great comments about our service. Thanks for your preference and we hope to have the opportunity to serve once again on a new trip to México. Regards Gray Line Tours.

Reviewed 25 June 2017

Book an airport shuttle into a city hotel and back? don't count on it. Its far more expensive than a cab, but that is a minor point. it was a 40 min wait at the airport for enough passengers to fill the van, and they...More

Thank William M
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 27 June 2017

Dear Traveler: We apologize for this situation and for not have met all your expectations. Please, we invite to send us an email to customerservice@mayaland.com so we can help you. Regards Gray Line Tours.

Reviewed 24 June 2017

I can only recommend this service, good value for the money and reliable. Friendly manager and drivers.

1  Thank Christian B
Customer_Service_9, Director de Relaciones con Clientes at Gray Line Tours, responded to this reviewResponded 27 June 2017

Thank you so much dear Traveler for your review and preference. We hope to have the opportunity to serve you again soon. Regards Gray Line Tours.

Nearby
Alameda
This beautiful park was once the playground for the
wealthiest families in the colonial era, and is now
the perfect place where locals and visitors can spend
a sunny weekend afternoon to relax or shop for
souvenirs at the market. Kids can run around or grab a
bite of cotton candy while teens and adults wander
around admiring the charming gardens and the
sculptures that adorn it. Once the heat rises, it may
...More
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Questions & Answers
Yolis
30 April 2017|
Answer
Response from chichenuxmal | Property representative |
Hoy Domingo, por favor llame usted directamente a nuestro Coordinador en la Ciudad de Mexico, Sr. Victor Hugo Monroy, Cel.: 55 3717 1057 Gracias por su interés en Gray Line Ciudad de Mexico.
0
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