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The Spa at The Westin Puerto Vallarta

Certificate of Excellence
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Address: Paseo de la Marina Sur #205, Puerto Vallarta 48354, Mexico
Phone Number:
+52 322 226 1100 ext. 4323
Website

TripAdvisor Reviewer Highlights

Read all 55 reviews
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  • 19
    Excellent
  • 17
    Very good
  • 6
    Average
  • 4
    Poor
  • 1
    Terrible
The Westin you expect

We like the Westin because you know what you're going to get. The building is a little dated but the grounds are immaculate. Lots of pools and great service around the pools, the... read more

4 of 5 bubblesReviewed 29 November 2016
stevelR6318TX
,
Cancun
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55 Reviews from our TripAdvisor Community

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Showing 47: English reviews
Vacaville, California
Level Contributor
42 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

Trip hazard in rooms. Fell and sustained a head injury. Intense pain. Staff callous. Hotel manager, security, and doctor admitted to "not caring" about me. All said their job was to "protect" the hotel. Total lack of compassion or any human decency. Telling all my family never to go to any Westin again!

Helpful?
Thank docbullyawn
2 reviews
5 of 5 bubbles Reviewed 3 weeks ago

Upon arrival the bell-service was excellent. Very friendly and helpful and they directed us to the concierge for check-in. The receptionists were extraordinarily friendly and upgraded our package. We had the most amazing view from our balcony and we enjoyed each morning watching the sun rise before heading to breakfest. Their breakfest exceeded expectations. It was a buffet style and... More 

Helpful?
Thank Matthew L
Level Contributor
65 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

The spa facilities are fabulous. The therapy staff are very well trained and the service staff are attentive. The Thai massage was amazing! I appreciated both Emma and Arturo. For the spa, I recommend just a few refinements: I asked about packages but the only one was for a manicure, pedicure and facial. I would have booked more treatments if... More 

Helpful?
Thank Doug L
A TripAdvisor Member
2 of 5 bubbles Reviewed 4 weeks ago via mobile

Nice resort as far as scenery and some staff. Horrible housekeeping. Maid service not done until 4:30. One time there were no towels in our room. No sweeping and no baskets emptied. When we arrived, our room was not ready at check in time and we had to wait for over an hour. Wouldn't return!

Helpful?
Thank A TripAdvisor Member
Level Contributor
3 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 weeks ago

This was our 11th stay at this Westin. The entire staff is amazing. They go out of their way to help you and make sure that your stay is wonderful. Pedro, the Bell Captain greets you with a smile and always says " Welcome Home". The pool, water in the pool, and the hotel grounds are maintained to perfection.

Helpful?
Thank Tom S
Cancun
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 November 2016

We like the Westin because you know what you're going to get. The building is a little dated but the grounds are immaculate. Lots of pools and great service around the pools, the gym has been fully updated... its "vanilla" but dependable. Puerto Vallarta in our opinion is very "touristy" so we decided to head over to Punta Mita, which... More 

Helpful?
Thank stevelR6318TX
Charlotte, North Carolina
Level Contributor
28 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 19 October 2016

I had a men's facial, and body message with concentration with Reflexology on my feet at The Spa at the Westin. I also was impressed with the Natura Bisse product line, I was not familiar with, imported to Mexico from Barcelona Spain. However, the Tolerance Recovery Cream of 1.7 oz was the most expensive per oz of any international Spa... More 

Helpful?
Thank LanceLarson
Level Contributor
57 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 10 September 2016 via mobile

Front desk staff and concierge are friendly and knowledgeable, services are very well explained. Therapists are also vey friendly and skilled. Facilities are very comfortable and harmonious, and well maintained.

Helpful?
Thank Marcus P
Santa Cruz, California
Level Contributor
71 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 106 helpful votes
5 of 5 bubbles Reviewed 20 August 2016 via mobile

I had two fabulous massages with Arturo during my week at the Westin. I almost cancelled my trip because I was having back problems and wasn't sure I could even sit on the plane to get to Puerto Vallarta. After Arturo worked on me, I was pain free.

Helpful?
Thank damicom
San Diego, California
Level Contributor
12 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 13 July 2016

We paid more because we booked a junior suite (room 832), but it was well worth it. IMO, we had the best room in the hotel as we were in a corner suite closest to the beach at the top floor for that part of the hotel. Although we paid more, the amenities more than made up for the extra.... More 

Helpful?
Thank asustal

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