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Dolphin Island

Features Animals
Punta Cana, Dominican Republic
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About Dolphin Island
Come and Swim with Dolphins in Punta Cana, Dominican Republic. Dolphin Island Park is a business dedicated to creating moments of intense happiness for their visitors through a natural, friendly and safe interaction with dolphins, sea lions, sharks and stingrays. We are experts in creating the most memorable experiences with unique activities that bring you up close to these amazing aquatic animals. Our privileged location allows us to offer a one of a kind swimming opportunity in which you can interact with the animals in their natural habitat.
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Tours and Tickets by Dolphin Island
Overview
Plan your day at La Hacienda Park ahead of time by booking this full-day tour, including transportation. While there, you'll participate in three activities: horseback riding, ATV riding, and a visit to a local Dominican farm. Traditional Dominican lunch and round-trip transportation from Bavaro, Punta Cana, Uvero Alto, and Bayahibe included.
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Josh wrote a review Yesterday
South Bend, Indiana4 contributions2 helpful votes
Let me start off by saying the dolphin experience was amazing and the Dolphins were very well trained. Our guide Cesar was also very nice and a great guy. Part of my low reviews comes with the customer service regarding the photos. We already paid $310 for two people for this experience and then they wanted to try and gouge us for another 75.00 for a photo. We were not told when we booked the trip how much the photos were and it appears they intentionally don’t. As I said the experience was amazing but the customer service with the short lady inside the photo booth was ridiculous. She was rude and did not care to hear anything we had to say. It’s like we were just conveyor belt to funnel money. The only reason I gave this experience the three stars I did was because of the dolphin experience and the good customer service by Cesar. If it wasn’t for that, it would have been a one star. There are other dolphin experiences here and I would highly recommend you to check into some of the others. I’m not sure of their prices but it’s worth checking into. I forgot to add- the brochure shows people holding and petting stingrays and nurse sharks. That is false. You are not allowed to touch them. They are in a small tank with the nurse sharks hiding in a corner because they don’t want to be bothered. You also can not take your own photos with the dolphin but you can in the shark tank.
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Date of experience: January 2021
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Isabelle Dlm wrote a review 3 Jan
Esbly, France5 contributions3 helpful votes
very nice experience that i have done on the "30th of december, but regqrding the pictures, i have paid for it but I can't charged them (and i am not the only costumer with this problem) so watch out!!! i have send a mail and I am waiting for an answer....
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Date of experience: December 2020
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Speckcharity wrote a review Mar 2020
Richmond, Canada51 contributions21 helpful votes
We booked the swim with the sharks/stingrays and jet boat ride and thought this would be great as it was only a half day excursion allowing us to return to our resort and enjoy the afternoon. We were picked up 20 minutes late, no biggie we are used to island time. We then went to pick up at the next hotel, everyone loaded on and we head out and stop after a couple minutes. The driver was on the phone and there was obviously something wrong with one of the pick ups. We sat there for over a half hour with no communication to use about what was going on. Finally on our way we arrive at Dolphin Park. We are asked to read and sign forms which we do. As we notice everyone from our group moving on we inquire and are told we filled out the wrong forms...well they were the ones they gave us but we read and fill out the next set of forms and hand back in only to sit there for another half hour. After inquiring again we were told we were in a different group and would be leaving in 20 mins. A half hour later again we are now starting to get mad and notice there is no other group around and no boat anywhere in site to take us so insisted we leave now or refund our money and return us to the hotel. They asked for us to give them 15 more minutes which we did. 25 minutes later we were finally on a boat. I will say that the actual time we were swimming with the sharks/sting rays and on the jet boat were a blast but it was really overshadowed by the lack of organization and communication.
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Date of experience: February 2020
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Response from Grupo_Interparks, Propietario at Dolphin Island
Responded 1 Apr 2020
Thank you very much for taking the time to share this comment with us. Knowing the opinion of our clients helps us to continue improving every day. I have taken note of your comments to investigate more about it and to be clear about what happened, because what you tell us is not at all normal, the routes for the pick up and the organization of the excursion is perfectly planned so as not to make our guests wait. Thanks again for sharing your experience with us. We hope to have the opportunity to welcome you again.
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Larisa N wrote a review Mar 2020
1 contribution
I loved all the trips!!! Everything was at superlative!! Really loved the dolphins and the staff was kind. Yuri..❤❤❤ Special thanks for Nico!!!
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Date of experience: March 2020
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Response from Grupo_Interparks, Propietario at Dolphin Island
Responded 14 Mar 2020
Thank you very much for your comment, we are pleased to hear that you enjoyed your experience at Dolphin Island Park, we hope we can welcome you again very soon.
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Casey Almond wrote a review Mar 2020
1 contribution
Had a great time swimming with the dolphins. We got to sorrel and a free boat ride. Isidro was a great team leader!
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Date of experience: March 2020
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Response from Grupo_Interparks, Propietario at Dolphin Island
Responded 14 Mar 2020
Thank you very much for your comment, we are pleased to hear that you enjoyed your experience at Dolphin Island Park, we hope we can welcome you again very soon.
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